RELEVANT WORK EXPERIENCE:
- Monitor, maintain and support installed software on workstations within the office.
- Follow up with help desk tickets to ensure problems were fixed for good.
- Attend, participate and communicate with the infrastructure team through conference calls to solve the issues the team was faced with.
Warehouse Associate/ IT Intern
- Actively help and communicate with management and ownership to make sure orders are on time and shipped correctly.
- Work with different vendors and customers of PDR to help load and ship their inventory that is stored in PDR’s multiple warehouses.
- Help assist the IT department with various tasks such as fixing printer communication issues, cleaning and upgrading office/warehouse workstations, as well as installing/updating Windows on various office/warehouse workstations.