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It Coordinator Resume

Atlanta, GA

SUMMARY:

I am a dedicated and diligent professional, drawing upon multiple years of experience dealing with and managing information technologies. I can collaborate across multiple organizational levels to build consensus, track benchmark achievement, and troubleshoot emerging issues. I’m also interested in continuing to improve and educate myself for both my core competencies, and for the skills needed for future development.

CORE COMPETENCIES:

15+ years of IT experience

Help Desk Support

Oral and Written Communications

Google IT Support Specialization certified

Microsoft Office Suite

Office Administration

Teamwork and Collaboration

PROFESSIONAL EXPERIENCE:

Confidential, Atlanta, GA

IT Coordinator

Responsibilities:

  • Managed and optimized all IT operations for an office supporting 50+ users, both in - office and remote.
  • Scope of responsibilities included: maintenance of Cisco/HP server hardware, help desk support, requisition of all IT assets, contractor support for all IT operations in the main office, and more.
  • Responsible for all updates to TriumphOnline.net, accessed by both office staff and ~200 dealership staff in the US and Canada.
  • Handled all IT-related projects in the office, including A/V work, hardware installation, server maintenance and more.

Confidential, Atlanta, GA

Bike Distribtion Associate / After Sales Associate

Responsibilities:

  • Worked in several positions throughout Triumph Motorcycles, with duties including moving motorcycle whole units to dealer network of ~200 dealerships in US and Canada, technical writing and documentation for multiple departments, worked call center handling 1,000+ calls a month, ran the call center solo during its 24/7 support hours from 2017-2019, created dealer-facing newsletter detailing important company information, technical advice and more. Selected Contributions:
  • Responsible for handling both customer and dealer support calls alone during the hours from 7pm-7am
  • Supported other parts of the company including Accounting, Marketing and Regional Sales

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