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Bilingual Customer Service Representative Resume

SUMMARY:

I am a dedicated, loyal person who works hard. I am fast learner and always up for a challenge. I give my best on all my task and responsibilities assigned to me. I work well with others, I am seeking a position where I can develop and learn while I give my best. I will always perform my best to become the person I am willing to be. I will never say no to new responsibilities that will help me improve and give the best in me. I can work without direct supervision while still maintaining the sense of urgency and completing all tasks needed at the time. With the knowledge that I have obtained throughout the years, I know am ready to take my skills to the next level. I seek to continue gaining more experience for me to be able pass it down.

WORK EXPERIENCE:

Confidential

Bilingual Customer Service Representative

Responsibilities:

  • Work under pressure
  • Handle inbound calls from US
  • Sales and retention abilities
  • Suspension and reactivation of services
  • Provide an excellent customer experience

Confidential

Service Desk Analyst

Responsibilities:

  • Outlook issues
  • Retail equipment troubleshooting
  • Dispatch technicians to replace broken/defective hardware
  • Active Directory handling; i.e password resets, account enabling/disabling, adding and removing security groups
  • I was assigned the task to assign tickets to the agents and manage the queue with the new tickets entering Service Now.

Confidential

Reservation Agent

Responsibilities:

  • Assist customers with reservation to Resorts
  • Provide information about destination amenities and cost
  • Cancel or postpone vacations

Confidential

Service Desk Analyst

Responsibilities:

  • Password resets
  • Outlook connectivity issues
  • VPN connection issues
  • Overall general computer issues
  • Working with Service Now
  • In the current year I was put to a challenge to provide training to two new waves joining the the company.
  • Provide coaching and feedback to the agents
  • Assist the agents with difficult calls
  • Take supervisor calls

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