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Service Delivery Manager Resume

Fort Worth, TX


  • Optimistic, Results - Oriented and Innovative IT Professional with over 12 years of professional experience in identifying and implementing technologies and enterprise systems facilitating business processes and strategic objectives.
  • Excellent communication skills, highly adapt at diplomatically facilitating discussion and negotiation with stakeholders, internal and external customers.
  • PMBOK-driven project management skills, effectively managing scope, schedule, cost, quality and risk.
  • Security-focused professional seeking opportunities to improve an organization’s security posture. Impactful communicator with all levels of an organization.


ERP: APPLICATIONS SAP, Microsoft Dynamics AX, PeopleSoft, AS-400

AGILE TOOLS: Scrum Sprints, Backlog Refinement, Sprint Reviews, Sprint Planning, Sprint Retrospective, User Stories, JIRA, Confluence, Kanban, Burndown Chart, Burnup Chart, SharePoint

ORACLE VERSIONS: Oracle Database Administration of Versions 12c, 11g-R2, 11g, 10g, 9i

DATABASE VERSIONS: Enterprise Edition, Standard Edition, Standard Edition One, Express, Oracle Times Ten

DATABASE FEATURES: OLTP, OLAP, ETL, Advanced Security, Transparent Data Encryption, Virtual Private Databases, Fine-Grained Auditing, Data Encryption Toolkit, .NET Client/Server Caching, Query Optimization, Explain Plan, Data Refresh, Replication, ADDM, ASH, AWR, Performance Tuning

APPLICATIONS: Microsoft .NET, Microsoft Access, RETAIN, Tableau, SPSS

TOOLS: Oracle Enterprise Manager, Oracle Database Control, Recovery Manager (RMAN), ASM, Oracle SQL Developer, Oracle Data Modeler, All-round Automations PL/SQL Developer, Double-Take for Windows, CommVault, EMC Data Domain, Quantum Scalar i500

IBM NETEZZA (PURE DATA FOR ANALYTICS): NETEZZA APPLIANCES IBM Netezza N (Mako), N (Striper), N1000-6 (Twin-Fin), N100-1 (Skimmer), NETEZZA SOFTWARE Netezza Performance Software - NPS 7.2.x, 7.1.x, 6.5.x, 6.0.x, NETEZZA CONCEPTS Zone-Maps, Distribution Keys, Skew Augmentation, Performance Tuning, Query Optimization, Security Configuration, Security Administration, Self-Encrypting Drives


TOOLS: NZ BACKUP, NZ RESTORE, NZ GROOM, NZ GENSTATS, NZSQL, NzAdmin, Netezza Support Tools 7.2.x, 7.1.x, 6.5.x, SQL Extensions, Aginity, Cron, SCP, SSH, WinSCP, Putty, PostgresSQL, User-Defined Functions, DRBD, Heartbeat, Clustering, STONITH, Centrify IAM, EMC Networker

IAM SOLUTIONS TOOLS: Active Directory, RSA SecurID Access, Oracle Internet Directory, Oracle Unified Directory, Oracle Single Sign-On, Oracle Wallets, Oracle Key Vault, Oracle Database Vault, Centrify

OPERATING SYSTEMS: SERVER OS Windows Server 2016, 2012-R2, 2012, 2008-R2, 2008, 2003, 2000, Red Hat Enterprise Linux 7.x, 6.x, SuSE SLES OS, Oracle Linux, Ubuntu, Fedora

NETWORKING TOOLS: Active Directory, GPO, PowerShell, IIS, Clustering, WMI, LDAP, DHCP, DNS, SFTP, SSH, FTP, TCP/IP, AAA, TACACS, Syslog, TFTP, SNMP, IPSec, NAT, PAT, ACLs, Subnetting, VLAN, LACP, Network Bonding, Cabling, Tracing, Kerberos, VPN, IKE, ISAKMP, SMTP, RADIUS, PKI, Authority, SMB, NAS, MS-DOS, RAID, RBAC, RuBAC, HTML, Ethernet, Audit Logging, WINS, WSUS, TCP/IP, RSA Secur-ID, SCOM, SDLC, OS Patching, Vulnerability Remediation, Firewall Security, DACL, Egress Rules, Ingress Rules, Firewall Rules

DISASTER RECOVERY TOOLS: Recovery Point Objective (RPO), Recovery Time Objective (RTO), Business Continuity Planning (BCP), Disaster Recovery Testing, Server Backup/Restore, File-System Backup/Restore, Database Backup/Restore

VIRTUALIZATION TOOLS: VMware ESXi, Virtual Box, Hyper-V, Docker


VERSION CONTROL TOOLS: Microsoft Team Foundation Server (TFS), Git



Confidential, FORT WORTH, TX


  • Netezza NPS, FDT, HPF, PDA-OS upgrades and patching with SDLC compliance for Mako and Striper appliances
  • High-availability and disaster recovery of analytics platforms
  • Centrify software upgrade for $7,000,000 Netezza ecosystem
  • Optimized backup/recovery of 150TB Netezza data-warehouse
  • Holistic SQL metric and query reporting from Service Now, Hive and IT Data Lake
  • Aligned Platform Backlog, Roadmap and Transformation to Agile Methodology with ITIL environment
  • Stakeholder management and communication with high-profile executives
  • Proficient with ServiceNow, ITIL, ITSM, Change Management, Incident Handling, and internal/external client interactions, Scrum, JIRA and Confluence
  • Effective communication with cross-functional leadership
  • Cron scheduling, proxy server configuration and authentication


Confidential, FORT WORTH, TX


  • On-boarding of $1,100,000 Netezza Mako data-warehouse appliance
  • Facilitated review of $975,000 Netezza replication solution
  • Maintained 99.999% of uptime of Netezza ecosystem
  • Versed in Netezza architecture, design, deployment, implementation and interoperability
  • Developed support transition plan and RACI matrix for SAP HANA on-premise and cloud infrastructure
  • Optimized SAP HANA, SUSE network and kernel parameters for optimal stack performance
  • Promoted change management with Service Now and Change Advisory Board (CAB) meetings


Confidential, CHICAGO, IL


  • 7x24x365 Production DBA, adhered to NIST, FISMA, CFTC and CIS control
  • Implementation of data-at-rest encryption of PII on Netezza ecosystem
  • Performance tuning and optimization of logical, physical design and data modeling in Netezza
  • Responsible for database upgrades and migrations
  • Maintained security compliance with Oracle patching
  • Protection of PII data with Oracle Transparent Data Encryption, TDE
  • Aligned Oracle RMAN and Data-pump backups with RPO and RTO SLAs
  • Utilized RMAN database duplication to build farm of 22 Oracle databases
  • Oracle disaster recovery implementation and configuration with Double-Take software
  • Recommended implementation of CIS controls framework for database hardening
  • Performed on-demand data refreshes and migrations across environments with Oracle Data-Pump
  • Deployed Oracle Materialized Views for query-only environment
  • Code reviews for DML, DDL, DCL, NZSQL and PL/SQL operations
  • Applied CPU patches to Oracle 11g databases on Windows servers
  • Configured maintenance and monitoring scripts for database, data warehouse environments
  • Promotion and optimization of OLTP, OLAP respective workloads
  • Change management, environment promotion and code deployment with Team Foundation Server, TFS


Confidential, CHICAGO, IL


  • 7x24x365 Network Analyst; maintained compliance to NIST, FISMA, CIS and CFTC controls
  • On-boarding of $1,500,000 Netezza Twin-Fin and Skimmer appliances
  • Saved organization +$250,000 with technology audit, POC and retention
  • Actively engaged in security assessments and remediations that complied with NIST guidelines
  • Architected scalable SFTP solution for nightly regulatory filings implementing two-factor authentication
  • Deployed IPSec VPN tunnels between Juniper and Cisco firewall platforms
  • Conducted POC of prospective VPN solutions and developed SWOT Analysis
  • Evaluated new technologies in access control, monitoring, logging and information security


Confidential, MOUNT PROSPECT, IL


  • 7x24x365 Network Administrator for IT enterprise infrastructure, applications, corporate office and 18 remote offices
  • Full life-cycle, Greenfield implementation of $2,000,000 Microsoft Dynamics AX ERP with SQL Server database
  • Expanded core network services: Active Directory, Domain Controllers, DNS, DHCP, MS Exchange, FTP, Virtualization, Email Security, Perimeter Security, LAN, WAN, WLAN
  • Refreshed 20 firewalls as per refresh project that included configuration, deployment and maintenance
  • Implemented IPSec VPN tunnels and audit of existing configurations
  • Data Center, PBX and WAN Circuit migration, corporate office relocation
  • Participated in annual technology audits

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