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Application Management Service Delivery Consultant Resume

Chicago, IL


Results - oriented IT professional with progressive information systems experience and special expertise in applications development, administration, support, project management, and system integration/ migration. Expertise in system administration and support, system architecture and engineering fields in large corporate setting. Ability to multi-task and work in fast-paced environment to provide innovative solutions for complex technical issues. Strengths in communicating with end-users and teams, leading projects, identifying and resolving issues, documenting, and . Multi-lingual.


Hardware: UNIX (Solaris, AIX, Linux), Windows 2005, 2008 R2 servers

Languages: T-SQL, DB2/UDB, PostgreSQL, MySQL, Shell Scripting (KSH, CSH, BASH, AWK, SED, SCP/SFTP, Windows Common Shell, Perl, Python), Java, C/C++, JavaScript/VB Script, HTML, Visual Basic, MS Office (Word, Excel, PowerPoint, Access), Visio

Software: HPE Supervisor, XEN, KVM, Tableau, Actuate, Business Objects, MKS, WebSphere Application Server, JBOSS, Toad for Oracle, HP (Quality Center/QTP, SiteScope, BAC, Service Management), xMatters AlarmPoint, BMC (Control-M, Patrol), Agile/Scrum/VersionOne, IBM Connect Direct (NDM), RSYNC, SRDF, TeamSite

Database Management: SQL Server 2005, 2008 R2, Oracle 9, 10, 11 metadata on database server

Operating Systems: Linux (CentOS 5, 6, SLES 10, 11.1), Windows 2003 R2, 2008 R2, Solaris 10, AIX 5.3

Operations: Software installation, configuration, upgrades, systems consolidation and migration, automation scheduling, system monitoring, backup and recovery


Confidential, Chicago, IL



  • Provided a full spectrum of vendor services for a cloud-based archiving solution on single and multi-tenant safes
  • The services included: SaaS system virtualization, installation, upgrade, troubleshooting and root cause analysis
  • Performed installation and upgrade of SaaS compliance software on physical and virtualized environments
  • Migrated multi-tier database-driven compliance software from Windows physical servers to Linux virtual servers
  • Provided sufficient technical support, consultancy and troubleshooting customer-facing incident tickets
  • Developed T-SQL, DB2/UDB, Postgres and MySQL queries to collect data for investigation and troubleshooting
  • Developed Perl, Python and Bash automation scripts to monitor server memory, security synchronization, data ingestion processing and user-initiate reporting
  • Partnered with product development team to create and implement short-term and long-term remediation solutions
  • Acted as SME Change Advisory/Release Management Board member to review, approve or reject planned, urgent and/or emergency changes
  • Author / co-author of upgrade procedurals and support documentation for SaaS software migration/installation and upgrade
  • Successful delivery of the critical 6-month project for one of the major clients two months ahead of schedule Received customer satisfaction and making a difference recognition rewards from Sr. Management
  • Successful completion of Digital Supervisor software upgrade for major clients on Windows and Linux OS

Confidential, Rolling Meadows, IL



  • Installed and configured analytical and operational Tableau Server 8.1.6 on Windows 2008 R2 platform
  • Developed and scheduled windows shell scripts (CMD) via Control-M scheduler to handle security automation.
  • Developed and deployed several administration scripts to automate system backup, collection of logs and security synchronization of Tableau Server with Active Directory control domain.
  • Coordinated network and server configuration, backups, software installation and configuration, user provisioning and access control, definition and capture of support and administrative processes and guidelines. Partnered with external organizations in architecture, engineering, network, storage, quality services and end-users
  • Collected requirements to design Access Provisioning and user access control framework, testing and implementation
  • Set up Sites, Projects and Active Directory Groups in non-production and production environments
  • Coordinated collection of system monitoring and automation requirements and worked with EPM team to set up SiteScope, BPM and Control-M process monitoring
  • Assisted with migration of Cards Portfolio Actuate reporting to Business Objects platform
  • Assisted with Business Object reporting development and user administration
  • Developed, tested and automated Control-M scheduling for security synchronization and system backup scripts
  • Participated in several phases of Performance Testing successful accepted by numerous business units
  • Managed enterprise Actuate 11SP3 Web Reporting Platform on Solaris 10 to support internal users/ external CRS partners
  • Led platform integration project to consolidate Customer Information Management with Solaris 10 Shared Services platform
  • Enabled System Monitoring on Actuate 11SP3 Web Reporting Platform by leveraging SiteScope and BMC tools
  • Adhered to Compliance with Corporate Information Security and FFIEC policies and standards for Access Permission Management Reviews. Generated monthly/ quarterly user access management reports mandated by IT Risk Management
  • Involved in continuous Card Services Migration and Integration programs to complete network and Solaris/Linux systems separation from Confidential and merge with legacy Capital One infrastructure
  • Prepared support documentation and conducted technical sessions to transfer knowledge to 8 team members
  • Involved in constant interaction with end-users to successfully resolve issues for increase productivity
  • Leveraged HP Change Management standard templates to facilitate and simplify the overall change management process
  • Conducted sessions with project teams to facilitate and leverage templates, increasing efficiency
  • Coordinated change requests with project teams and worked on implementation of changes to production environment
  • Completed deployment of Tableau Server Analytics and Operational infrastructure platforms for Visual Analytics
  • Implemented Tableau Access Provisioning and access control framework by executing design and testing phases
  • Reduced Actuate server software licensing costs by $300K (over 45%) and double target savings of annual maintenance renewal costs, $250K actual savings vs. $120K target savings by leading and executing Integration Platform project

Confidential, Mettawa, IL



  • Led Security Standardization project required to convert Quality Center User Authentication from Proprietary to Active Directory LDAP Authentication Protocol
  • Utilized Oracle queries to generate utilization metrics for HP QC Infrastructure hosted on Linux SLES 10/ AIX 5.3 servers
  • Installed, configured and managed QTP con-current license keys on dedicated Windows 2003 R2 servers
  • Worked with Customer Facing Support team during consolidation, infrastructure and software upgrade projects
  • Conducted Annual Disaster Recovery Exercise, prepared technical documentation, finalized and updated backup policies, and collected documents from end-users, confirming successful DRE completion
  • Interacted with multiple business customers and vendors for troubleshooting and technical issue resolution
  • Participated in consolidation project to migrate 1500+ projects stored within two data centers / global regions into single infrastructure environment (data collection/ analysis, data replication process design; validation/ user acceptance testing)
  • Stabilized an overall HP QC traffic throughput thru a successful implementation of IBM “F5” Load Balancer
  • Designed and implemented automation process to recycle QC Application Nodes/ JVMs via Control-M Scheduler
  • Developed BASH shell scripts to detect invalid QC data filter utilization to prevent JVM memory leaks / system outages
  • Developed, tested and implemented WebSphere JVM transaction monitoring scripts using BPM VUGen software
  • Utilized NAS IP and SAN SRDF to replicate repository/ data between two Linux and two AIX servers

Confidential, Mettawa, IL



  • Installed, administered, maintained and conducted annual DRE for Actuate 4.0 -11.0 reporting infrastructure
  • Managed and coordinated deployment process for Actuate iPortal artifacts onto WAS shared environments
  • Involved in architectural design, development and migration from single to multiple Actuate encyclopedia volumes.
  • Worked as Lead TeamSite Content Manager for several IT departments: created, maintained and published landing pages, product documentation, developed materials, and conducted
  • Worked as Lead Actuate Administrator for consumer lending and general ledger business groups: report development and distribution, technical documentation, initial mentoring,
  • Developed and implemented security program to manage user accounts and their entitlements leveraging shell scripts and Actuate Java API on Solaris 10 OS
  • Developed Automation SLA Monitoring for Reporting, Data, System and Security processes using shell scripting programs
  • Completed several major software patching and upgrades for Actuate enterprise reporting system with success
  • Completed Actuate repository restructure (MAO) project to enhance system backup and recovery, high availability and maintain single volume space utilization within 500 GB
  • Migrated from RSYNC to SRDF to decrease an overall Actuate Solaris 10 server backup and maintenance time by 70%
  • Reduced operating expenses by converting job scheduling from Unix Crontab to Control-M environment
  • Developed, maintained and distributed space utilization monthly chargeback reports for business users via intranet site
  • Built and deployed custom reporting interface for consumer lending department using HTML, Java Script and ASP
  • Built Automated Push / Printing Technology for U.S.-based consumer lending branches leveraging UNIX CUPS utility
  • Developed and implemented Actuate Security program leveraging shell scripts and Actuate Java API on Solaris 10

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