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Desktop Support Resume

SUMMARY:

  • Windows 7 10, MS 2012 Server, Active Directory, WAN/LAN, Cisco Switches, Wireless Network
  • Exchange, Backup Tapes, Antivirus Server, Windows Server Update Services.
  • Support MS Office, Office 365, SCCM, Outlook, IE, Citrix, Adobe, McAfee, Retail POS Systems.
  • Support Dell, Hewlett Packard, Lenovo, MAC computers, tablets, laptops, peripheral devices.
  • Certified in servicing, repairing Hewlett Packard, Lexmark, Color & MFD printers, POS Systems.
  • Knowledge of pc hardware installation, repair, testing, and troubleshooting, software installation, repair, testing and troubleshooting. Experienced with circuit boards, processors, hardware, software.
  • Consults with project teams on desktop standards, policies, procedures, technologies & upgrades.

PROFESSIONAL EXPERIENCE:

Confidential

Desktop Support

Responsibilities:

  • Supporting exectives, their admins and user base. Troubleshooting/ Supporting W10, MS Office, Outlook/Exchange, SCCM, VPN, Video Conference, iphones, Active Directory, MFD printing, Wifi issues, using ConnectWise ticking system.

Confidential

Field Service IT Technician

Responsibilities:

  • Supported 3 Confidential 's stores, W10 PC’S, Surface Tablets with Office 365, POS Registers, Print Management of Network MFD Printers, Wireless Handhelds, IOS Ipod/Ipad with MDM management, WIFI, WAN/LAN Servers, Cisco Meraki Switches, IDF Closets, PBX/Vertical RF Phones, Fulfillment Centers. SCCM for image builds & application installs, Asset Management, Project Management, Support of Network switches, WIFI Access Points, all hardware, software, back office and retail floor support. With implementation of IT Polices & Procedures.
  • Lead on all Projects in my 3 sites with upgrading the POS registers from W XP to W8 to W10 with upgraded peripherials, hardware rollout upgardes of desktops imaging with W10 using SCCM with updating MS Server 2012 Active Directory.
  • New rollout of Surface Tablets including rollout of Office 365 to all mobile devices with continuing support. Support of all mobile devices of ipods, ipads and Motorola WIFI handheld inventory devices.
  • Submitting modified store floor plans in reconfiguration of store layouts involving new data/phone line runs overseeing onside vendors of store wiring, adding additional Cisco Meraki switches, setup of the new registers with upgrades to Windows 10. Upgraded all 3 sites from Cisco 2950 switches to the web base Cisco Meraki switches with configuration of switches on the web dashboard with set up of different VLANS for the varies hardware platforms.
  • Mentoring of new hire Technicians in completing their 90 evaluations to all required duties with supplying progress reports to my area manager. Providing all support to executives, salesmen and onsite vistors of their IT needs including connecting to our wifi network, network printer setup and overall break/fix and application support.

Confidential

Desktop Support/

Responsibilities:

  • Refresh Project member involving a rollout of imaging W7 on HP pc & laptops, data backup & restore of data, Office 2010, mapping drives, network printers.
  • Updating MS 2003 Active Directory.
  • Support users after migration, update and close tickets.

Confidential

Desktop Support/W7 Migration

Responsibilities:

  • Team Lead on Migration upgrading from XP to W7 by backing up user data, wipe drives, restore user data, map drives, load Office 2010 software, map drives, network & local printers.
  • Update Active Directory 2008 & A/V Server in a WAN/LAN/Cisco VPN/Wireless network. Upgrading all to dual monitors with Confidential video cards.

Confidential

Desktop Support

Responsibilities:

  • Team Lead on Migration from XP to W7 by backing up user data, wipe drives and load W7, restore user data, map drives, network & local printers, configure Lotus Notes 8.5, departmental software & disk encryption update MS 2003 Server Active Directory & Mcafee Anti Virus Server in a WAN/LAN Cisco VPN/Wireless network.

Confidential

Desktop Support/WXP Migration

Responsibilities:

  • Refresh Project member involving a rollout of imaging XP on new Dell pc & laptops, data backup, restore users data, mapping drives, network & local printers, updating Server 2003 Active Directory.
  • Resolving daily issues on Dell & HP computers & laptops. Troubleshooting & repair of HP printers, applications issues and fixes, resetting logins, connectivity, break/fix on hardware & printing issues in a Windows XP, WAN/LAN/Cisco VPN/Wireless network.

Confidential

Desktop Support/Tech Refresh

Responsibilities:

  • Team Lead on Project rollout of new Lenovo pc & laptops imaged to W XP, data backup, restore of users data, loading Citrix, Office 2010, modifying & updating MS 2003 Active Directory.
  • Resolving daily issues on Lenovo pc & laptops, applications issues and fixes, resetting logins, network connectivity, break/fix on hardware & printing issues in a W XP, updating MS 2003 Active Directory, WAN/LAN/Cisco VPN/Wireless network.

Confidential

Desktop Support

Responsibilities:

  • Resolving daily issues using HP Openview ticketing system on IBM/HP computers & laptops, application issues and fixes, issues pertaining to network drives, logins, connectivity, printing
  • Using SMS remotely to access users computers to assist in troubleshooting in a Windows XP Microsoff WAN/LAN/CiscoVPN/Wireless network. Updating MS 2003 Active Directory.
  • Troubleshooting & repair of HP printers, scanners and other peripheral devices.
  • Data backup & restore of users data on servers, imaging new computers, upgrading software off servers according to departmental procedures.

Confidential

Jr Network Administrator/Desktop Support

Responsibilities:

  • Resolving issues on IBM/Lenovo pc & laptops, application issues and fixes, operating system crashes data restores, Verizon cell support, login issues, setup of new users, spy ware and malware scans.
  • Application and operating system troubleshooting in W XP, Updating MS 2003 Active Directory, WAN/LAN/CiscoVPN/Wireless network.
  • Updating MS 2003 Active Directory in creating new users, modifying user rights and permissions.
  • Server monitoring of AVG antivirus, WSUS, server backup tapes using Symantec Backup Exe 11.

Confidential

Desktop Support

Responsibilities:

  • Resolving users issues on Dell computers and laptops, application problems and fixes, operating system crashes and data restores, login issues, updating pc to SP3, spyware and malware scans.
  • Application and operating system troubleshooting in Win XP Microsoft Network environment
  • System reimaging, network connectivity, installs, configuring replacement parts, inventory, break/fix.

Confidential

Desktop Support

Responsibilities:

  • Resolving daily trouble tickets on Compaq, Dell, HP computers, laptops, HP Laserjet, MFD, printers within Service Level Agreements in a WAN/LAN/CiscoVPN/Wireless Novell network.
  • Application, operating system & hardware troubleshooting, data backup, reimaging and data restore.
  • Completed several departmental Project Tech Refresh Upgrades & Imac moves.
  • Take ownership of calls contacting the user for availability, updating calls with resolution or the ordering of parts assuring users are operational till parts are installed and tested. Monitoring inventory of all pc and printer parts, ordering from vendors for warranty exchanges of defective parts.
  • Using asset management to track all assets in the enterprise.
  • Contacting & supervising vendors onsite for non standard hardware & software.
  • Coordinate with other IS areas to resolve problems.
  • System reimaging, network connectivity, installs, configuring replacement parts, inventory, break/fix.

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