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Senior Analyst /data Center Technician Resume

New, JerseY

TECHNICAL SKILLS

  • Operating SystemsWindows 2000/XP/NT/7/8/10
  • Windows Server 2000/2003/2008/2012
  • UNIX/Solaris SoftwareWord
  • Excel Outlook VPN
  • Checkpoint SecuRemote
  • Siebel
  • Peregrine Asset Center
  • DameWare SSH PuTTY
  • HP Service Manager
  • HP Open View
  • Tibco Hawk Enterprise Monitor
  • Tidal Enterprise Scheduler
  • Managed Objects Formula
  • IBM Tivoli Netcool
  • Aperture Vista
  • Cisco Webex

PROFESSIONAL EXPERIENCE

Confidential, New Jersey

Senior Analyst /Data Center Technician

Responsibilities:

  • Administrating, monitoring and troubleshooting of Windows and Solaris servers supporting a variety of Confidential services and products through several monitoring solutions residing across multiple data centers
  • Remote administration of servers, virtual machines, network devices and hosted applications consisting of Microsoft IIS, SQL, DNS, WINS, MSMQ, SMTP, and FTP server systems
  • Support critical scripts and batch processing using Tidal Enterprise Scheduler
  • Provide Incident Management, Incident Coordination, and Incident Communication for all incidents, requests, problems, and changes to appropriate groups on portfolio of infrastructures and shared services
  • Create and modify VPN user accounts and assign permissions as appropriate for internal user accounts via Check Point SmartDashboard
  • Maintain maximum service availability to internal and external customers through routine system checks, proactive monitoring and fault detection
  • Proximity services including daily operations, monitoring, and fault detection of IT systems and components
  • Hands - on hardware support and troubleshooting for locally hosted servers and network devices including but not limited to Cisco Switches/Routers, Desktop and Server Hardware (HP, Dell, IBM), iLO configuration, HDD, RAM and NIC upgrades, cable traces and testing
  • Manage daily SQL and TSM tape backup jobs and tape rotation
  • Produce and maintain documentation as per departmental document control standards, including support documents, project plans, status reports, and metrics
  • Operations management functions which include periodic datacenter floor walks, Business Continuity Planning, Asset Compliance Audits, Power Down Testing, Service Failover Testing, and ISO Compliance Audits
  • Ensure proper procedures and protocols following industry standard incident management processes such as ITIL and ISO9001

Confidential . - Denville, New Jersey

Hardware Technician

Responsibilities:

  • Replicate and resolve customer issues in teh hardware environment (Triage)
  • Backup, image and configure laptops and ipaqs for clients
  • Responsible for repair, maintenance and tracking of client equipment in addition to operating wifin client Service Level Agreements. Prioritizing teh day’s repairs to ensure that all equipment is returned to users wifin each client’s Service Level guidelines
  • Restore user data using Easy Recovery, R-Studio and other techniques from damaged hard drives
  • Configure and test Exchange Server, in-house applications, Lotus Notes, VPN, RAS and wireless connections
  • Configure SQL and IIS Server on laptops to synchronize wif custom applications on Pocket PCs
  • Perform remote network administration tasks for halpdesk, halping them resolve issues quickly
  • Utilize Siebel Systems CRM to manage and coordinate customer interactions
  • Provide feedback on processes and technical documentation to assist in verification of service order completion

Confidential . - Denville, New Jersey

Asset Management Technician

Responsibilities:

  • Allocation and tracking of assets
  • Managed computer hardware for client representatives
  • Researched and investigated all inventory transactions utilizing Horizon Siebel software
  • Tested and troubleshot laptop accessories and various HP printers
  • Cross-trained to perform all tasks wifin Logistics function

Confidential . Morristown, New Jersey

Logistics Technician

Responsibilities:

  • Held a position that required teh ability to process a large volume of incoming and outgoing shipments and documents
  • Coordinated teh receipt and shipment of incoming/outgoing materials, supplies and products
  • Identification of all client equipment
  • Gatheird, verified and packed items for shipment according to internal/external specifications produced by halpdesk, utilizing UPS, Airborne and FedEx shipping processes
  • Recorded, received and shipped items according to established procedures, while also maintaining related records and reports

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