SUMMARY

• Highly motivated and goal oriented professional committed to pursuing a long term career in the IT industry. Experienced Senior Consultant with a demonstrated history of working in the information technology and services industry. Skilled in Citrix, VMware, Microsoft, Windows, AppSense, SCCM, SCOM.
• Around 9 years of IT experience in the field of Virtualization (Citrix/Windows/Vmware/SCCM/SCOM/Appsense and Scripting)
• Expert in designing, integrating and implementing complex virtual environments using Citrix virtualization technologies. Known for ability to designed enterprise solutions from the ground up to ensure a stable, efficient and performant end user environment.
• CCP - V (Citrix Certified Professional for XenApp & XenDesktop)
• Excellent knowledge on XenApp v4.0, v4.5, v6.5, v7.6, 7.8 & 7.12
• Expert knowledge on XenDesktop v5.5,v 7.6 and 7.8
• Expert knowledge on PVS 7.6
• Expert knowledge on Storefront, Citrix director(edgesight), Licensing, Printer management, user profile management .
• Expert knowledge on SCCM (2007 and 2012), Automated SCCM deployments using scripting.
• Expert knowledge in Appsense desktop now product(Environment Manager, Application Manager and Performance Manager)
• Good knowledge and maintenance experience in Netscaler (10.1,10.5.11.0)
• Microsoft Windows administration, scripting and Engineering - Active Directory, Exchange, IIS, SQL, SCCM, SCOM, DNS & DHCP, WINS, File & Print, DFS, WSUS, Cluster, etc.
• Strong analytical/ Logical skills, excellent written & verbal communication skills, Knowledge of ITIL framework.

PROFESSIONAL EXPERIENCE

Confidential, Jacksonville, Florida

Consultant - IT infrastructure management

Responsibilities:

• Setup, configuration, upgrade, maintenance, performance monitoring and troubleshooting of Citrix infrastructure consisting Presentation server 4.5, XenApp 6.5, XenApp/Xendesktop 7.6, XenApp/Xendesktop 7.8, Xendesktop 4.0, web interface/Storefront 2.1 /3.1, Edge sight, VMware VSphere 5.0, ESX 5.1, SCCM and Appsense.
• Performed upgrade of XenApp 6.5 to 7.8 from scratch - Took the complete ownership and completed with 100% success.
• Responsible for the day-to-day operation of the Production, QA and Development environment.
• Identifies risks to system availability, performance, reliability and security.
• Performs testing of software upgrades and installations, Routine Citrix maintenance and Health checks.
• Security and Patch management. Group Policy Evaluation / Administration.
• Monitoring / Administration of Edge Sight/Director for troubleshooting purposes. Used SQL queries to pull data required by management.
• Incident Management & Windows Troubleshooting.
• Identify tasks affecting the boot process, Customizing startup and shutdown processes. Recovery from system crashes, analyzing crash dumps.
• Access control management, setting up file access permissions.
• Work with application testers to certify each application on the new XA 7.8 platform.
• Printing troubleshooting, Profile management.
• Disaster Recovery Drill participation.
• Provides 24/7 on-call support.
• Participate in problem management and root cause analysis.

Confidential

Citrix system administrator

Responsibilities:

• Infrastructure consists of XenApp (versions 4.0, 5, 6.5), VMware thinapp, Appsense, EG monitoring and Xendesktop.
• Responsible for Implementing & Maintaining Citrix MFPS and XenApp Infrastructure.
• Follow ITIL processes around change management
• Installing and Configuring Citrix XenApp Server on physical servers as well as on virtual infrastructure.
• Responsible for providing role based access to the published applications for the domain users.
• Monitoring and managing Citrix XenApp Server performance by applying Application level and CPU/Memory utilization level threshold policies.
• Installing latest critical Hot Fixes for Citrix XenApp Servers upon testing on test bed servers.
• Configuring and Validating Citrix XenApp farm's data store's integrity.
• Customize client experience and login pages.
• Responsible for mapping and configuring Citrix Universal Printer and drivers.
• Installing and configuring Third Party software on servers.
• Handling tickets to resolve citrix issues for end users.
• Installation of new tested and certified OS & Citrix hot fixes on the servers.
• Managing Citrix Licenses, Farms.
• Testing of Citrix related builds and packages and reporting to engineering team for any bugs.
• Performed migration from presentation server 4.5 to XenApp 6.5 environment.
• Managed Citrix application builds, release cycles and test schedules will be primary duties of this role.
• Documented Citrix related IT activities such as down time, problems and systems configurations.
• Provide support of several thousand servers in more than 200 countries producing hosting solutions for more than 150,000 users

Confidential

Senior Technical support executive

Responsibilities:

• Providing technical support for Antivirus software for small and medium business users.
• Resolving technical issues through remote desktop support which includes OS and software support.
• Using advanced tools to remove virus infections from the customer’s computer.
• Identifying new threats (viruses, root kits, spyware and phishing) and submitting to the engineering team.
• Establishing effective lines of communication with our Tier II team and management to ensure cases are flagged that require immediate attention Log all issues into Insight, updating activities to cases, and escalate cases.
• Provide support staff with feedback on technical problems and user experiences.
• Perform analysis of user problem ticket activity and propose recommendations aimed at helping to increase user knowledge and understanding giving them the ability to help resolve problems themselves