SUMMARY:

To be a leading source of strategic thinking and creative energy in the effective use of analysis, communications and customer relationship management to retain and enhance customer experience and expand customer base while mitigating losses.

SKILLS:

Proficient in Microsoft Office - Excel, Word, Outlook & PowerPoint, Access, Crystal Reports, Infolease, RAPID, GRRAS400, Debtor Discovery, Dun & Bradstreet, Timeslips, Skip Tracing, UCC Filing, SXE, Experian, Equifax, Peachtree

PROFESSIONAL EXPERIENCE:

Confidential, Irvington, New York

Collections Manager

Responsibilities:

• Responsible for the management of the entire accounts receivable portfolio.
• Collections of all past due balances.
• Negotiate payment arrangements.
• Maintain excellent customer relationships while mitigating losses.
• Develop and implement collections processes and reporting to senior management.

Senior Sales Reporting Analyst

Confidential

Responsibilities:

• Responsible for the design, development and ongoing maintenance of a new efficient sales reporting system to insure the accuracy and efficiency of all sales reports and to better position the company for growth.
• Manage & constantly improve the reporting process of the pipeline of a lead from receipt to close of sale.
• Develop & implement policies and procedures to be followed by sales reps and internal personnel.
• Go to person for sales reps, corporate sales team and senior management.
• Company liason for the inside sales team.

Confidential, Elmsford, New York

Accounts Receivable Coordinator

Responsibilities:

• Responsible for evaluating credit worthiness for new and existing customers to extend and increase lines of credit payment terms.
• Timely release of incoming orders from credit hold status.
• Close & careful monitoring of accounts receivable aging reports for 20 store locations.
• Responsible for collections of past due balances & mitigating losses, while maintaining customer relationships.
• Reconcile daily bank deposits for 20 branch locations and posting of cash, check & credit card payments.
• Process credit card payments.
• Reconciliation of customer disputes. Research and resolve deductions.
• Prepare accounts to be sent for third party collections.
• Developed and maintain close working relationships with store managers, regional managers and customers.

Confidential, White Plains, NY

Legal Assistant

Responsibilities:

• General office management Heavy client contact
• Drafting, editing and processing legal documents for probate, real estate closings, mortgage defaults, mechanics lienshearings, trials and other court proceedings.
• Responsible for all estate administration, accounting and reconciliation.
• Prepare documents for probate and other court proceedings.
• Responsible for all Firm billing using Timeslips.
• Assisted attorney with preparation of legal arguments, draft pleadings and motions to be filed with the court.
• Filing of motions and other documents at Courthouse.

Confidential, Harrison, New York

Project Manager - AVP

Responsibilities:

• Assigned to position of Project Manager on a Transition Team as a result of the impending sale of Confidential.
• Spearheaded and coordinated the entire process for the assets being retained by Citigroup.
• Responsible for compiling data, creating project plans, bi - weekly updates and all reporting to Senior Management.
• Created master Excel spreadsheet to identify and track all steps of the entire process which included obtaining and reviewing Master Lease Agreements to determine the legal steps required to orchestrate the assignment and assumption of $2.5 billion in retained assets, 300 contracts.
• Worked closely with outside Law Firm of Paul, Weiss, obtained prior customer consent, prepared and executed all notification documents to meet time sensitive deadlines.

Assistant Vice President- Senior Credit Risk Associate

Confidential

Responsibilities:

• Prepared annual & interim credit review packages, including Dun & Bradstreet reports, Retail Portfolio AnalysisEquifax, UCC & Tax Lien searches, World Check, Collateral Analysis, Audit Reports and Insurance Certificates.
• Manage all incoming credit requests from set up of customer in Global Reporting to final credit approval.
• Monthly reconciliation of multi million dollar borrowing base certificates.
• Analyzed & reconciled Global Risk Reporting to identify & make adjustments to ensure accurate data reporting.
• Coordinate completion of Classified Loan Management Reports.
• Produce and distribute monthly portfolio and weekly audit reports.
• Created and documented processes for all managed functions.
• Work closely with Credit Officers, Relationship Managers and Portfolio Reporting Contact to ensure smoothcoordinated process and rapid customer responses.
• Identified operational and system issues and implemented improvements.
• Prepared portfolio and related credit information for internal and external auditors.
• Created and implemented flood determination process and monitoring for all real estate loans.
• Acted as lead for business initiatives to enhance / streamline processes and reporting tools.

Portfolio Manager

Confidential

Responsibilities:

• Solely responsible for the tracking and monitoring of a $400 million porfolio.
• Assisted in the coordination of the transition of the portfolio to the Harrison location.
• Directed all collection activities in accordance with corporate policies and objectives with minimal losses.
• Established and maintained a working relationship with outside vendors and brokers.
• Coordinated and tracked all collection efforts made by brokers and vendors for participation leases.
• Identified potential credit risks and implemented the takeover of direct servicing and collection.
• Forecasted and reported potential losses.
• Implemented process improvements.
• Preparation of daily reports directed to senior management.

Senior Late Stage Collector

Confidential

Responsibilities:

• Reviewed delinquent accounts for default, repossession, charge - off or litigation.
• Evaluated customer & collateral information to obtain the most advantageous workout solution, while mitigating company losses.
• Analyzed customer requests for payment restructure.
• Prepared accounts for transfer to legal department for default and Chapter 11 proceedings.
• Knowledge of credit and collections policies and procedures, with knowledge of legal rights and constraints.
• Developed excellent rapport with customers resulting expeditious payments.
• Assisted in developing procedures and standards for department conduct.

Confidential, Yonkers, New York

Accounts Receivable Manager

Responsibilities:

• Determination of credit limits for new and existing accounts.
• Credit investigations - reviewing D&B reports and credit applications.
• Collection of past due accounts and posting of all payments. Research and resolve large volume of deductions.
• Supervised accounts receivable and order processing departments.
• Reconciliation of general ledger, cash and credit card bank accounts.
• Forecasting and prevention of bad debt; credit risk reporting

Confidential, Scarsdale, New York

Credit and Collections Manager

Responsibilities:

• Responsible for the hiring, training and supervision of successful 7 member credit and collection team.
• Credit investigations & determination of credit limits for new accounts and increasing limits of existing accounts.
• Reviewing and releasing of new orders from credit hold status.
• Tracking, monitoring and collection of 20,000 active accounts.
• Developed, implemented and reengineered collection policies and procedures reducing DSO’s from 180 to 30 days.
• Training and continuous development of customer service staff of 5 to provide total support and high level of customer service to assure expeditious resolutions to customer inquiries.
• Monitor and interact with collection agencies to assure maximum recovery.
• Forecasting and prevention of losses; directing of all bankruptcy proceedings.
• Initiated write offs and charge backs.
• Hiring, training and supervision of Purchasing Department of 10.
• Maintained budged inventory levels and turns.
• Coordinated the purchasing of $85 million in annual sales of 20,000 cataloged items, both OEM and manufactured.
• Purchased all office supplies, forms and packaging materials.
• Directed all price and contract negotiations.
• Evaluated all RFQ’s and bids and approved all cost changes.
• Organized price reduction program resulting in $1 million in annual savings.
• Successfully maintained budgeted backorder levels and inventory levels.
• Developed and implemented changes in programs to completely automate purchasing system on AS400.
• Handled and resolved requests and inquiries from 140 salesmen and 2,200 vendors.