Siebel Help Desk Specialist Resume
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SUMMARY
Over 20 years of experience and excellence in the area of Application and System Help Desk support specialist
TECHNICAL SKILLS
- Microsoft Windows
- Microsoft Office
- Siebel CRM
- Salesforce CRM
- Networking
PROFESSIONAL EXPERIENCE
Confidential, Arlington, VA
Siebel Help Desk Specialist
Responsibilities:
- Monitor and evaluate the Siebel performance and tuning, along with Siebel administration
- Assist users via phone with resetting passwords in a timely manner
- Prioritize and track outstanding problems related to, but not limited to, desktop support and client network connectivity
- Analyze, design, and implement systems and network infrastructure needed to support all aspects of the Siebel development, testing, and production environmental requirements
- Maintain accurate logs of all service requests for help desk and generate status reports for all active service requests
- Collaborate with cross functional business areas to ensure smooth daily operations
- Receive and respond to requests for support and assistance from users
- Troubleshoot and resolve trouble tickets related to technical difficulties
- Experience supporting 70+users simultaneously
Confidential, Manassas, VA
Help Desk Support Specialist
Responsibilities:
- Provide first tier / second tier support to the micro computer user community working within both LAN and WAN environments
- Ensure excellent help desk - related customer service for inquiries ranging from calm to hostile
- Design, implement, and maintain internal- and external-facing business forms for end users
Confidential, Stafford, VA
PC Configuration Specialist
Responsibilities:
- Install and maintain workstations, Provide desktop supports, Microsoft network connectivity, and automatic installation through integration of software
- Manage Windows NT Domain server and user accounts and privileges
- Facilitate network design and building upgrade from Windows 3.11 to Windows 95/NT