PERSONAL SUMMARY:

• A competent IT support professional with a proven track record of providing specialist technical and helpdesk support.
• Extensive experience of working in the front line helping clients and colleagues to resolve complex technical IT issues.
• Possessing excellent client facing skills, natural problem solving and analytical skills and able to contribute to the development of best practice, procedures and policies within a company. Fluent in Chinese (Mandarin and Cantonese).
• Currently looking for a suitable IT support position with an ambitious company or organization.
• In - depth knowledge of Microsoft Windows client operating systems, XP, Vista / Windows & Microsoft Office up to Office 2013.
• Experience of problem resolution & quality assurance procedures.
• Able to explain complex IT issues to suppliers and non-technical staff.
• Ability to work well in a team environment.
• IT security experience including anti-virus / malware, encryption deployment.
• Experience of web content management systems.
• Communicating well with English and Chinese (Mandarin and Cantonese) Excellent in Pinyin.
• Physically fit & able to lift IT equipment, crawl under desks to access cabling etc.

EXPERIENCE:

Confidential, San Leandro, CA

IT Support specialist

Responsibilities:

• Working with remote IT vendor to install new hardware/software to support network
• Ordering and configuring new computers for employees
• Maintaining or repairing phone, computer, and network equipment with external vendors
• Troubleshooting a variety of computer/phone issues Installation of new phones and working with facilities to install proper networking infrastructure to support the data and voice network the data and voice network Offering technical support to employees on - site or via phone or email
• Working with remote IT Vendor to maintain health of network and servers and provide support to troubleshoot computer and network problems troubleshoot computer and network problems
• Working with procurement team to purchase hardware/software
• Implementing hardware and software inventory to manage software licensing position and maintain list of hardware assets
• Experience with AV equipment and other office equipment issues support /Smartphones/Smart TV/Smart Devices
• Familiarity with Android and IOS hardware assets

Confidential, Santa Clara, CA

IT Support Engineer

Responsibilities:

• Preparation of IMG file - imaging system for new laptops and desktops by Acronis True Image.
• Administration of Active Directory for new user’s rights and computer device.
• Administration of local, domain and user rights for network and software management
• Configuration of Outlook 2013 including PST and OST files
• Developing the infrastructure and systems to meet the company’s needs through working within a TCP/IP network environment, including DHCP, DNS and Ethernet.
• Involving in the rollout of software updates and patches, investigating specialist and complex IT support issues as well as identifying & reporting on the budgetary implications of IT projects and upgrades.
• Configure a backup software(INSYNC) to user and retrieve files as requested
• Setup and troubleshoot Internet Explorer and JAVA plugs in to access SharePoint site
• Providing secondary support for LAN administration and responsible for allocating work to junior staff and training for new staff.
• Hardware troubleshooting - Servers, Desktops, Laptops, Printers, and Scanners, remotely installed printers, reset print queues in the server and redirect printers.
• Respond to VPN connectivity issues.
• Set up company’s office function app to cell phone.
• Resolve Polycom telepresence system and conference room/AV equipment and other office equipment issues

Confidential, Fremont, CA

Quality Control Technician

Responsibilities:

• Testing, debugging and repairing both new and used computers and electronic products, including PCs, desktops, notebooks, tablets, and cell phones including Android, Mac IOS, Windows, and Blackberry.
• Customizing computers according to customer’s specific requirements, assembling selected electronic components to build the final products, installing and updating various operating systems on computers and cell phones.

Confidential, Mountain View, CA

Quality Control Technician

Responsibilities:

• Very familiar with Windows and Linux series as well as different computer servers including installation of various operating systems, drivers and other packages.
• Performed systems testing and debugging as well as verifying products’ appearance, structures and wiring.
• Capable of quickly detecting and fixing many complicated quality problems found in various components, such as CPU, memories, hard disks, network equipment and others.
• Repair damaged computer circuit boards and other hardware by welding and others.

Confidential, Fremont, CA

Computer Hardware Support

Responsibilities:

• Analyzing, testing, fixing and certifying various personal computers, notebooks and other hardware devices according to their design requirements and specifications.
• Intensively debugging and repairing all kinds of Cisco network servers returned from various sources with different problems including Cisco UCS C-Series Rack-Mount Servers, Cisco UCS B200 M1 Blade Server, Cisco UCS 5100 Series Blade Server Chassis.
• Being the key hardware engineer responsible for establishing the station’s website. Installed and managed company’s computer room including network cabling, installing UPS, firewall (TOPSEC), computer server (Dell), video server (real format), Cisco switches and others.