OBJECTIVE:

To obtain a full time technical support position in small, medium or large size corporation

SUMMARY:

• Providing technical support for small, medium and large corporations.
• Performed setup and troubleshooting of Ms - Office 2000/2003/2007/2010 and Apache Open Office.
• Operated various ticket tracking software suites (ServiceNow, Sap R3, Siebel, Vantive, Remedy, Trackit, Rainbow and HP Service Desk).
• Creation of technical documentation in MS-EXCEL, MS-ACCESS and MS-WORD 2010.
• Supporting and configuring TCP\IP, IPX\SPX, VPN, PPTP and RAS.
• Provided technical support for Laptops, Palmtops, iPads, iPhones, Android devices, tablets and Macbooks(Intel & PowerPC).
• Performed basic maintenance and repair of printers (Canon, Apple, Xerox, HP, Lexmark, Epson and HP).
• Troubleshooting and setup of mobile devices such as iPhone, iPad and Blackberry.
• Conference room support of Confidential, Celestron and Polycom hardware.

TECHNICAL SKILLS:

SOFTWARE: Active Roles Server, Shoretel Director, Microsoft SCCM 2012, VMWare Fusion, WS9/10, VNC, Oracle, VMWare, RDP, PGP, LYNC 2013, BES10, Junos Pulse, Internet Information Server, SKYPE, Ghost 2.0 through 10.0, Microsoft Deployment Toolkit 2013, MS-Office 4.0/97/2000/2003/2007/2013 , Evault (Seagate cloud solution), Seagate DiskWizard,Tomcat and various backup software suites (Veritas, Tivoli & AcronisSeagate).

OPERATING SYSTEMS: Ms-DOS, Win 3.X, WIN 9.X, NT 4.0/2000/XP/Win7-8 & 10; Server 2003/Server 2008r2/2009/2010, IBM OS/2, Apple OS (System 2 thru 10x), Novell, Unix (Aix, Sun OS, HP-UX), Linux (Slackware, Ubuntu, Fedora & Redhat), IOS and Android.

HARDWARE: Compaq, HP, Dell, Gateway, Sun, Apple,Toshiba and IBM.

Mail: MS-Exchange, Ms-Mail, Outlook 97/98/2000/2003/2007/2010 , Netscape, HP Openmail, Groupwise, CC Mail, Lotus Notes, Eudora, Pine and Elm.

Telephony: Shoretel and Avaya, CX100, IP8000 and VTX7000 Shoretel conferencing equipment.

JOB HISTORY:

Confidential, Fremont, CA

Engineering Support

Responsibilities:

• Performed deskside/engineering support for multiple sites Windows 8.1 & 10 and MAC OS X.
• Support and administration of Google Suite, ServiceNow, Active Directory, Flexera, SCCM, Evault, DiskWizard and Office 2007,2010 & 2013.
• Support of Android, Tablets, iPhone and iPad. Basic support of Canon, Xerox and Epson printers.
• Conference room support of Confidential, Celestron and Polycom hardware.

Confidential, Mountain View, CA

IT Desktop Support Specialist

Responsibilities:

• Performed onsite desktop support of Windows 7, MAC OSX and Fedora 14. Basic Administration of SCCM, Active Roles Server, VMFusion, Vmware, Skype, Avaya, Shoretel, Skype, WebEx, RDP, PGP, Junos Pulse and OFFICE 2010.
• Basic support of various Canon, Xerox and Epson printers.
• Troubleshooting and setup of mobile devices (iPhone, iPad, Galaxy and Blackberry).
• Conference room support of Confidential, Celestron and Polycom hardware.

Confidential, Cupertino, CA

Desktop Support Analyst

Responsibilities:

• Performing onsite desktop and phone support for internal Confidential 's corporate headquarters.
• Providing L1 and L2 support for internal desktop operations.
• Troubleshooting of printing jobs, Office 2010 and PC related issues on Windows 7 and MAC OSX (unofficially).
• Created documentation using MS-Excel, MS-Word and MS-Access.
• Troubleshooting and setup of mobile devices (iPhone, iPad and Blackberrys).

Confidential, San Jose, CA

Desktop Support Analyst

Responsibilities:

• Performed external help desk functions on phone (40%) and onsite (60%) in a Windows XP/7/MAC environment of 150+ end users.
• Managed server farm, Active Directory, SCCM and performed routine maintenance of 20 servers in a Windows 2000\Server 2003\Server 2008r2 environment.
• Implemented and performed administration of SAP R\3 help desk ticket tracking software.
• Setup and configuration of various video conferencing equipment.

Confidential, San Jose, CA

Service Desk Agent

Responsibilities:

• Performed desktop support for 125 end users using MSOFFICE 2003 on GATEWAY, DELL PCs and IBM THINKPAD T43s, T60s and T90s.
• Performed Active Directory system administration and desktop support in a Windows XP/MAC/Linux desktop environment of 1500+ users.
• Implementation and administration of Microsoft SCCM, Active Directory, HP Service Desk 4.5, SalesForce, WorkForce, Cisco VPN, IIS 5.0 and legacy AS400 mainframe server support.
• Basic administration of Cisco VOIP voice messaging system and set up of Cisco active desktops

Confidential, San Francisco, CA

Field Support Technician

Responsibilities:

• Performed field service support for various builds of WIN 2000 on a WAN.
• Supported various makes of local and network printers and video conferencing equipment.
• Used the Siebel CRM tool to create work orders and track resolution.

Confidential, San Jose, CA

Desktop Support Analyst

Responsibilities:

• Performed field service support for various builds of MAC OS's and PC's with Windows NT.
• Supported various makes of local and network printers.
• Used the Siebel CRM tool to create work orders and track resolution.
• Created technical documentation for training of internal and external clients.