Technical Support Analysis Resume

SUMMARY

Served as project lead overseeing a team of contractors during a system migration.
Responsible for distributing and managing the workload of the entire project team while supervising the entire day - to-day process in order to meet daily deployment deadlines.

TECHNICAL SKILLS

PROFESSIONAL EXPERIENCE

Confidential

Technical Support Analysis

Responsibilities:

Provide tier I and tier II technical support to end users investigating, diagnosing, developing and deploying fix solutions for systems/network issues.
Image, diagnose and repair laptops and tablets.
Configure and install operating systems software and various applications.
Configure and managed user profiles and applications.
Responsible for creating, deleting and managing accounts in Active Directory.
Responsible for Group Policy Management.
Develop, reserve, and restore SQL databases.
Performed basic command scripting.
Utilized RSA Authentication Manager to manage users RSA accounts.
Responsible for sending commands to lock and unlock tablets for security using Absolute Computrace(DDS).
Work closely with security team to secure tablets.
Document network architectures in wide-area network.
Respond to calls after business hours for emergency assistances (troubleshoot or repair).
Create tickets using Footprints andHP Service Manager (HPSM).
Generate remote access into user’s tablet using Bomgar Representative Console.

Confidential

Team Lead/Onboarding

Responsibilities: