OBJECTIVE: To obtain a challenging position in the IT field to gain personal and professional experiences and build upon my expertise.

CERTIFICATIONS: MCP, DHCE

TECHNICAL KNOWLEDGE

• Operating Systems: MS Windows 3.1, Windows 95, Windows NT Workstation and Server Version 3.51 and 4.0, Windows 2000 Professional and Server, Windows XP, MS-DOS, IBM PC-DOS, DR-DOS, Novell Netware 3.x, 4.x and 5.x, Redhat Linux, Caldera OpenLinux, SuSE Linux, AIX, Solaris 8, HPUX, PC Native Oberon System 3, Mac OS 7.2, 9.1 and OS X.
• Networking Technologies: X-Windows, Ethernet, Token Ring, IPX/SPX, TCP/IP, DNS, WINS and Net Beui protocols, NFS filesystem, Active Directory, KDE, Gnome and CDE UNIX desktop environments.
• Administration Tools: Remedy and Peregrine Help Desk tracking software suites, Active Directory, Citrix, GotoAssist, Remote Desktop, Windows Remote Assistance.
• Languages: Visual Basic, SQL, C, C , some COBOL, JCL , Java and Delphi.
• Groupware: Lotus Notes 4.52, 4.55 and 5.x including Domino Web Server, Notes Web Navigator, Agent Manager for Notes, Novell Groupwise, Ccmail, Microsoft Exchange, Exchange Server, Outlook, Netscape Navigator, Fast Track Server, MS Office 97-2003, Lotus Smart Suite, Star Office and Open Office, and Centra.
• Products/Databases: Remedy and Peregrine Help Desk tracking software suites, Oracle Forms and Reports, PC Anywhere, Adobe Photoshop, Corel Draw, MS-SQL Server, Exceed, Cognos Impomptu, Peoplesoft, Citrix Metaframe, Frontpage, Macromedia Flash 5 and Dreamweaver, Norton and Macafee Antivirus, Script it, VNC, VMWare, Checkpoint Firewall, Arcserve, Adobe Acrobat, Saros Document Manager, Microsoft Visual Studio, Visual Age for Java and Websphere, Avante, and SAP
• Hardware: Compaq, IBM, Dell, NEC, Gateway and Toshiba Desktop and Laptop computers,
• Palm Pilot, Pocket PC and Blackberry PDA devices, HP and Canon Laser and Deskjet printers, Belcan switches, Avaya PBX boxes and PictureTEL videoconferencing equipment.

Application Support Experience:

a Exposure to QA testing of various database backended products utilizing Oracle, MS-SQL Server and SQL Base.

b Documentation development for procedures pertinent to Remote User support.

c Day to day application support for Oracle front ends including Peoplesoft.

d Creation of Database exposure in MS SQL Server including table/query creation as well as an MS Acess front end.

e Training in VBA, Delphi and some Visual Basic.

ERP Experience:

• Novametrix: Avante/SAP system used for checks, invoicing and other proudtion job functions.
• United Healthcare: Production/Application support on multiple peoplesoft/oracle based applications for Accounting and financial purposes.

PROFESSIONAL EXPERIENCE

Confidential

Desktop Support Technician

Responsible for daily troubleshooting of Help Desk tickets, resolving hardware and software Issues, software installs and upgrades. Participated in a Network integration projection as well as several Software rollout projects. Responsibilities later expanded to include Level 2 Desktop Support functions, Remote/Global user support, and AntiSpyware/Antiviral trending.

Confidential

Computer Upgrade Technician

Client Site: Pfizer Global Research in New London CT, participated in a large scale Windows 2000 migration project. Was responsible for upgrading desktop and laptop hardware as well as Operating System installs, software application installs and problem ticket resolution in relation to the project following up after the client computers were upgraded.

Confidential

Desktop Support and LAN Analyst

Responsible for installation and troubleshooting of desktop computers in a Win95/NT/2000/Novell Netware/AIX/HPUX environment. Resolved PC-related problems, hardware issues, and networking connectivity issues. Provided application support using Lotus Notes and MS Office software. Was primary contact for upgrade of banking vendor's software. Developed and documented software installation procedures for telecommuters. In addition, trained and provided phone support for telecommuting users in the software installation.

Confidential

QA Analyst

• Performed QA testing on a OCR Frontend Database application with a Sybase, SQL
• and Oracle backend in a Win95/98/NT/Novell Netware environment. Provided desktop support software installation and hardware support, utilizing Lotus ccMail, MS Office
• suite and SQL Server softwares.

Consultant

Confidential

Performed desktop, network and application support on a Windows NT 3.51, 4.0, and UNIX network using Windows 95 client. Worked with MS Office, Netscape, MS-Exchange, and Blumberg investment software.

Consultant

Confidential

• Delivered desktop support and system administration in an environment consisting of Novell 3.12, 4.0 4.11, Win 95, Macintosh OS 7.x, MS Office, Lotus Smart Suite, Lotus Notes 4.5 and Novell GroupWise. Duties included application installation and support, PC problem resolution, server support involving daily maintenance and solving network outages.
• Second Client Site: Century Compliance Center, Rocky Hill, CT
• Remediated COBOL code in a year 2000 project using Sungard, an SNA gateway application for Fleet Bank. Provided Lotus Notes support.

Confidential

Consultant

Administered a system consisting of NT 3.51, Windows 95 and Mac OS 7.x. Utilized SQL Server 6.0, MS Office and Exchange. Maintained and supported NT 3.51 servers, modems and ATM connections.

Confidential

Help Desk Analyst

Supported a Novell 3.12/NT/Windows 95 wide area network. Participated in a rotating phone support schedule for PC software installation and problem resolution.

Confidential

Consultant

Provided desktop support in a Novell 4.0 and Windows NT 3.51/Windows 95 environment. Focused on software installation and troubleshooting including hardware and printer support.

Confidential

Marketing/Technical Support Specialist

Maintained the email and sales leads database. Assisted sales staff with technical questions.

Confidential

Consultant

Conducted energy conservation awareness surveys for the purpose of improving customers' savings on fuel bills. Maintained PC equipment for the survey team as a secondary responsibility.

Confidential

Customer Relations Representative/Technical Support

Analyzed and processed new life insurance applications. After 1 year, promoted to a technical support role in a Novell/Windows 3.1 environment

Confidential

Computer Operations Support

Created production metrics reports and analyzed the statistics for Computer Operations department.

Confidential

Underwriting Assistant

Maintained and proof read policy and customer batch data for the National Commercial Accounts Underwriting department's processing.

Confidential

Verified defects in the first generation Pentium processor with customers in a call center. Generated refund requests for customers determined to have the defect.

Confidential

Canvased prospective customers by telephone for Ziff-Davis Corporation, a magazine publisher, to generate leads for security systems sales. Updated sales databases with customer data.

Confidential

Annuity Administrator

Administered annuity new business and tracked policy changes. Was a first line of contact for policy changes and customer inquires.

PERSONAL TECHNICAL PROJECTS

Beta tested for the PC Native Oberon System 3 Project and Linux based Nessus security audit application. Coded for the JOS operating system project. Provided LAN administration for Linux, FreeBSD and Mac OS-X.