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Helpdesk Support Contracted Resume Profile

South Portland, MainE

SUMMARY OF QUALIFICATIONS

  • Troubleshooting Experienced Experienced in Hardware and Software Installation and Upgrades Basic Knowledge of WLAN, VLAN, WAN and VoIP Experience with Mac Operating Systems. Email and Accounting Software Outlook, Windows Live Mail, Thunderbird, Quicken and Quickbooks
  • Active Directory and Microsoft Exchange Experience
  • Lead on XP Migration Project

EXPERIENCE

Confidential

Helpdesk Support Contracted

I provide assistance with hardware and software support for Windows based desktops and laptops via phone, in person and electronically. Configure and support mobile devices such as iPhone and Android email configurations. Dealing with user account management such as adding, modifying and troubleshooting Active Directory user accounts. Working closely with other IT teams as needed like the Network, Server and Development teams. I also monitor the incoming ticket queue and distribute requests to the appropriate team or technician. Provide user desktop and laptop setups such as software downloads and user configurations.

Confidential

Assisted customers in becoming familiar with the products and services while increasing their confidence in Online Data Backup. Was part of the customer and technical support both as a tier 1 and tier 2 representatives. Was responsible for responding to incoming customer and technical support requests through email, chat and telephone. Provided non-technical and technical support to answer inquiries that the customer may have with their subscription and troubleshoot Windows XP, Vista, 7 and Mac OS X Tiger, Leopard, and Lion to allow the product to work. Also have worked with Kaspersky, Microsoft Security Essentials, Norton, McAfee, Avast and a variety of other anti-virus software. I also have troubleshooting and knowledge with Outlook, Outlook Express, iTunes, Quicken, QuickBooks and a variety of other well-known programs.

Confidential

Ran heavy equipment such as skid steers, front loaders and back hoes. Also worked independently on jobs at high profile client houses and yards while making sure all tasks were completed on a job site in reasonable time and good quality. April 2005 July 2010 Landscaper KD Landscaping, 46c Saco Street, Scarborough ME 04070

Foreman, provided leadership, instruction, and supervision of four people in the use of equipment, safety, and company expectations and procedures. In charge of making sure all tasks are completed on a job site in reasonable time and good quality. Services provided by company included mowing, snow removal, plant and shrub installation, pruning, pesticide and lawn treatment and patio installation.

Confidential

Changed tires and oil on customers vehicles on approximately 15 vehicles a day. Communicated with customers about other problems observed during tire and oil change and provided the next steps to address problems. September 2003 - September 2004 Customer Service Representative Credit Collection Services, Oxford ME 04270

Provided customer service for debt collection. Handled approximately 40 inbound and outbound calls to and from debtors. Made appropriate notations on accounts. Managed stressful and outraged calls with courtesy and professionalism. ACHEIVEMENTS

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