SUMMARY:

Highly accomplished and process - oriented IT professional with solid background in software and hardware support. Exemplify in-depth knowledge of Department of Interior financial management/Department of Defense financial management /Department of Homeland Security and accounting systems, regulations, and publications, complemented with proficiency with systems development life cycle (SDLC). Possess adeptness in evaluating and improving productivity, utilization, and scale initiatives to achieve the demands of complex projects. Exemplify expertise in quantitative analysis using institutional accounting systems, databases, and data extraction methods. Demonstrate proven ability to generate and deliver solutions to critical systems and network issues; as well as to handle multiple tasks with changing priorities and offer variance inquiry and forecasting trends that influence business decision-making.

AREAS OF EXPERTISE:

Web Development

Financial Software Support

End-User Support and Training

Hardware Configuration

Remote Desktop and Server Support

Database Development

Technical Documentation

Ad hoc Reporting

Federal Financial Accounting

User Acceptance Testing

Web ADI

Deliverable Documentation

TECHNICAL SKILLS:

Languages: VB, Java, XML

Database: TOAD/SQL Navigator, PL /SQL, Oracle 9i/10g/11g, OracleR12.i

Software: Siebel 6.3, Microsoft Exchange, Microsoft Office, GUI/Linux/Solaris, Oracle Business Intelligence Enterprise Edition, Track-it 6.0/7.0/8.1, Active Directory, SERENA Dimensions CM, ChangeGear, Adobe Captivate, Remedy, Clarify, Symposium, Mark View, UMX, iProcurement, OTL, MarkView, PRISM, SPS, CAS, Agile Methodologies, Waterfall Methodologies.

Core Accounting System(CAS): Finance and Procurement Desktop (FPD), Window Image Network System (WINS), Markview, Sunflower, Oracle Federal Financials OFF.

Applications: Automated Access Request (AAR), Crystal Reports, Warrant Management System, Purchase Card Application (PCA), Remedy, Discoverer, PLAS, Employee-vehicle Certification and Reporting System (Ecars), Intra-Governmental Payment and Collection (IPAC), Concur Travel, Oracle Business Intelligence Enterprise Edition (OBIEE)

PROFESSIONAL EXPERIENCE:

Confidential, Leesburg, VA

Oracle R12 e-Business Suite Procure to Pay Subject Matter Expert

Responsibilities:

• Render high level on-site (desk side) support to assigned federal client components by analyzing, troubleshooting, and escalating reported issues and problems
• Demonstrate exemplary management skills in analyzing, troubleshooting, and recommending innovative break fix solutions and improvements based upon “best practices” and R12.2.4 functionality for the following Procure to Pay (P2P) business process flow areas
• Triage problems to determine potential root cause(s), identify potential break fix solutions, or escalate issues to Tier 3 as appropriate
• Initiate the development and implementation of functional (desk side) training sessions to assist component users and/or help desk team members
• Lead all initiatives in addressing help desk tickets in the Remedy incident reporting tool by following established IBC processes and procedures
• Foster positive working relationships with team leaders to identify, document and/or escalate reported issues that may require change requests as defined in the configuration management process
• Proactively resolve technical issues in conjunction with the database administrators and network teams
• Consistently administer general accounting functions including accounts receivable, accounts payable, general ledger and setups, Oracle Business Intelligence Enterprise Edition reporting, and treasury mandates
• Provide exceptional skills in SQL to determine and resolve functional problems and issues
• Exemplify subject-matter expertise in concur government travel and for workflow approval processes within Oracle 12
• Applied knowledge of adult learning principles and concepts and instructional design theory in training consultants and SMEs on user acceptance training and system integration testing
• Recognized threats and issues and formulated contingency plans and activities
• Headed workshops and requirements discovery conferences with agency subject matter experts within business process areas, such as procure-to-pay (P2P), Accounts Payable, General Ledger, Projects and Accounts Receivable.
• Accomplished analysis on DHS existing processes, systems, roles, and workflow, as well as the methods in accomplishing DOI
• Worked closely with business process owners and end users in gathering and documenting requirements, as well as in performing fit and gap analysis on existing business process requirements and standard functionality of Oracle Federal Financials
• Imparted technical expertise on DOI individual modules, such as iProcurement to support deployment planning, execution, and sustainment
• Contributed in maintaining process mocks, system test events (pre- and post-production), and data conversion
• Successfully led agencies in User Acceptance Testing for SAM supplier clean-up for over 130k suppliers/vendors within OFF.
• Demonstrate in-depth understanding and knowledge of the following:
• Oracle purchasing, suppliers, approval hierarchies, receiving, accrue on receipt, cost and funds management,
• FAR (Federal Acquisition Regulation)
• Treasury Regulations
• Federal Contracting Processes and Regulations
• Oracle Cash Management, liquidity, controlling cash, bank setups, reconciliation and reporting
• Earn distinction for implementing the following toward fulfillment of organizational missions and objectives:
• Oracle Federal Financials R12, with emphasis on analysis, implementation and problem resolution across multiple process areas and modules
• Oracle EBS Procure to Pay functionality, processes, and configurations in the Federal sector
• Apart of numerous conversion teams for 12.1.1 through 12.2.4.
• Primary person to create Deliverable Documentation for presentation to the client tide to funding.
• Primary person to create SOP’s (Standard Operating Procedures).

Confidential, Elizabeth City, NC

Business Process Analyst/Cognos Developer

Responsibilities:

• Responsible for applying the use of process improvement, reengineering methodologies, and internet related methodologies and principles to conduct process modernization projects.
• Utilizes Oracle SQL Developer in business process analysis.
• Knowledge of Cognos Reporting Applications and tools such as: Framework Manager, Report Studio, PowerPlay, Query Studio, and Workspace.
• Responsible for transitioning of existing organizations or project teams in accomplishing the organizations goals and objectives through improved use of internet and other automated processes, Including necessary integration of systems, processes and tasks.
• Supports activity and data modeling, development of modern business models, identification of best practices, diminishing capital expenditures and creating and assessing performance measurements.
• Provides group facilitation, interviewing, training and additional forms of knowledge transfer.
• Key coordinator between customers and project teams to ensure enterprise-wide integration of reengineering efforts and application of best practices including e-business practice experience.
• Maintains current knowledge of relevant technology as assigned.
• Participates in special projects as required.
• Effectively organizes and utilizes available storage.

Confidential, Petersburg, VA

Senior Systems Analyst

Responsibilities:

• Administered the customers’ enterprise resource planning solution to guarantee compliance with Department of Defense regulations on financial management and audit
• Ensured the delivery of quality helpdesk support services to more than 11,000 customer base, encompassing documentation of trouble tickets, along with the resolution of helpdesk tickets related to user access, business process issues, or user training issues prior to the escalation to the DAI PMO Help Desk Tier III
• Capitalized on industry expertise in creating course content and delivering timely and accurate training services to the user base within all applicable methodologies, which included computer-based, instructor-led, and brown bags
• Managed the documentation of agency business rules and standard operating procedures
• Applied knowledge of adult learning principles and concepts and instructional design theory in training consultants and SMEs on user acceptance training and system integration testing
• Recognized threats and issues and formulated contingency plans and activities
• Headed workshops and requirements discovery conferences with agency subject matter experts within business process areas, such as procure-to-pay (P2P) and time and attendance (T&A)
• Made substantial contribution in successfully converting to Defense Agency Initiative (DAI) by extracting data from old systems
• Accomplished analysis on DCMAs existing processes, systems, roles, and workflow, as well as the methods in accomplishing DAI
• Worked closely with business process owners and end users in gathering and documenting requirements, as well as in performing fit and gap analysis on existing business process requirements and standard functionality of Oracle Federal Financials
• Imparted technical expertise on DAI individual modules, such as iProcurement to support deployment planning, execution, and sustainment
• Contributed in maintaining process mocks, system test events (pre- and post-production), and data conversion
• Assumed a key role in creating and executing pioneering techniques, as well as in evaluating teaching materials to achieve desired outcomes from employees and management, including DCMA stakeholders, human capital, and subject matter experts (SMEs)
• Streamlined efforts in ensuring maximum performance within the Enterprise Suite in detecting discrepancies through comprehensive gap analysis
• Made sure that all issues were escalated to effectively manage delivery risks, while adhering to the established timelines
• Utilized modern tools of systems analysis in feasibility and cost benefit analysis studies, to include full system regression testing to make necessary changes to system
• Gained proficiency in Oracle 12.i, OBIEE, Dashboard, OTL, Procure to Pay (P2P), Reimbursable’s, and UMX; along with Enterprise Resource Planning (ERP), DAI system, DoD process improvement, and DoD legacy and interface systems
• Spearheaded the application of system upgrades and enhancements to the application, such as the DAI Oracle ERP for Defense Contract Management
• Served as the sole captivate designer on the DAI Consulting Team, in charge of designing and developing all Computer Based Training (CBTs) for DAI modules, including Oracle Time & Labor, Procure to Pay, and Budget to Reporting, Cost Accounting, and Order to Cash
• Led the development of Tier 2 helpdesk as the single point of contact for more than 12,000 users within DCMA’s organization

Confidential, Chesapeake, VA

Senior Financial Systems Analyst

Responsibilities:

• Closely monitored TSA/USCG alerts on interface problems, such as abnormal balances; MISLE issues; and interest, penalty, and accrual (IPA) issues
• Maintained strict compliance with all treasury guidelines and compliances
• Managed the complete documentation of all TSA setups within the core accounting system for the new fiscal year, including the standard general ledgers (SGL), along with AR procedures
• Served as point of contact for TSA/USCG systems account receivable
• Coordinated special projects and initiatives through active involvement in task groups
• Observed and responded to CASHLINK issues and processes; distributed work and track it tickets; and corrected treasury issues for AR
• Handled the daily production support and coordination of testing with TSA operational users
• Performed developer tasks for modification to the core accounting system (CAS) form
• Worked on the processing of TSA collection in transit (CIT) journal vouchers (JV)
• Supported audit requests from operations, along with the approval of requests through the online Automated Access Request (AAR) database
• Coordinated the processing of batch payments for CG, TSA, and DNDO for submittal to the Department of Treasury utilizing Oracle standard processes
• Played an integral role in task groups in troubleshooting agency problems, while monitoring interface problems and making corrections
• Conducted daily analysis of existing systems through Oracle SQL and Oracle Forms/Reports to perform development tasks; as well as to establish system and functional requirements, systems specifications, change requests, interface requirements, user documentation, and testing, and implementation plans
• Rendered assistance to new developmental efforts, encompassing USCG and Departmental of Homeland Security (DHS) financial reporting and accounting systems
• Determined software deficiencies on financial data integrity and validity; produced software trouble reports and requests for enhancements; and performed software enhancements testing and problem reports
• Achieved maximum performance within the core account system by identifying any discrepancies through completion of gap analysis
• Accomplished testing for new implementations, including the execution of developments using Functional Requirement Documents (FRDs)
• Made use of ORACLE Federal Financials and SQL in processing and validating core accounting systems to identify and perform complex data fixes
• Developed processes on transaction analysis, statistical reporting, and data validation, along with reconciliation and modification with detailed knowledge of AP, SGL, reimbursable, and AR accounting systems for the federal government
• Adopted innovative ideas in conceptualizing the use of cutoff time to deliver timely, accurate financial information; as well as in executing process to transform financial data into relevant information and create foundation to quickly provide management with daily financial updates in the restatement project
• Played a key role in designing stored procedures in SQL Server during the automation of AR ad hoc reports
• Successfully established SQL queries and produced AR reports that secured detailed data from subsystem to GL balances through completion of comprehensive analysis on data
• Spearheaded the quality assurance testing, to include user acceptance testing pivotal in maintaining the accuracy of SQL queries in ad hoc reports

Confidential, Chesapeake, VA

Help Desk Analyst and System Administrator

Responsibilities:

• Ensured provision of support to 30,000 users within the Coast Guard and its agencies
• Facilitated training and provided continuous guidance to team in identifying process improvement issues and implementing new processes
• Produced and submitted statistics and monthly, weekly, and daily helpdesk status reports to the management
• Accomplished user and group administration, encompassing the provision of application security and access, along with the administration of system performance and procedural documentation
• Established reputation for assuming increasing responsibilities that led to promotion to lead support analyst for Tier 1 Centralized User Administration (CUA)
• Improved the support given to all field users by establishing procedures for the helpdesk
• Made sure that the identified data and programming issues were escalated to the correct department for review and resolution
• Resolved technical problems and complex data issues that might occur between various systems using Oracle SQL in an Oracle 9i environment
• Played a key role in the enhancement of Warrant Management System (WMS) by offering recommendations for resolutions to application problems
• Achieved timely resolution on issues by documenting, tracking, and monitoring problems using Track-IT software

Confidential, Chesapeake, VA

Customer Service Representatives, Senior Desktop Support, and Helpdesk Analyst

Responsibilities:

• Played an integral role for the desktop support and Helpdesk Team in managing more than 1,000 calls each day for more than 4,000 diverse end-user group
• Displayed expertise in performing various areas of support, which included broadband connectivity, account provisioning, email and lotus notes, sales force automation software, virtual private network (VPN), hardware and peripheral, third-party application, Microsoft Office Suite, Active Directory account setup, lock-outs, and user roles
• Rendered support and guidance in all aspects of training regarding the application supported by the Abbott Pharmaceutical Company for newly hired and existing CSRs
• Demonstrated proficiency with various applications in performing hands-on support and additional training, as well as in developing end-user documentations and training materials
• Delivered daily reports to management regarding the status of each CSR case, which was studied and advised for thorough examination or addressed by the technical reviewer
• Rendered support with the enhancement and development of helpdesk troubleshooting methods and policies, as well as the return of defective equipment to manufacture and preparation of supporting documents
• Held responsibility in analyzing and troubleshooting hardware and software; installing and configuring network and printer; and providing wireless support
• Served as the driving force in achieving high level of customer satisfaction through methodical problem resolution on non-repeat contacts to resolve issues within first contact and within an average of five minutes
• Gained recognition as one of several key role players in all special projects and alignments by the company, including Subject Matter Expert (SME) Max 6.3, Omega, and BOH (Balance on Hand)
• Thoroughly checked all cases directed to the technical review, which consisted of 25 new and existing CSRs, guaranteeing appropriate resolutions and procedures were followed

Confidential, Hampton, VA

Academic Computer Laboratory Instructor/Trainer

Responsibilities:

• Assumed diverse technical functions, including installation, upgrade, execution, and troubleshooting of projects for Windows-based network with concentration on end-user support and systems administration
• Proficiently managed more than 100 workstations and over 50 applications
• Handled the maintenance and organization of email accounts using Microsoft Exchange server
• Gained comprehensive knowledge of network and hardware support by attaining A+/Network+ certifications
• Played an active role as part of the Project Team in charge of implementing a network security upgrade, as well as maintaining security utilizing Active Directory