Collections Specialist-contract Resume
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Farmington, CT
SUMMARY
- Eetailed - oriented, analytical, and hard-working senior revenue analyst known for accuracy, attention to detail and timeliness in managing client invoice review.
- Billing/A/R career spans 15 years of experience in direct mail, technology, manufacturing, insurance, and other industries that include accountability for the processing of account portfolios. Backed by solid credentials
- (AS in accounting and management) and proficient in SAP, PrintStream, PeopleSoft, Oracle, MS Office, Ariba and Xign systems.
TECHNICAL SKILLS
- Accounts Receivable Processes
- Invoices/Payment Transactions
- Account Reconciliation
- Customer Service
- Ariba & Xign System Technologies
- Records Organization & Management
- SAP, PeopleSoft, & Oracle Software
- PrintStream, QuickBooks
PROFESSIONAL EXPERIENCE
Confidential, Farmington, CT
Collections Specialist-Contract
Responsibilities:
- Perform collection responsibilities for assigned U.S. and Canadian customer accounts in excess of 95 million dollars per year.
- Provide single point of contact for customers in designated accounts receivable portfolio assignment. Review all delinquent accounts and perform customer service related collection activities; spearhead next steps and follow-up action plans.
- Analyze and resolve problems by coordinating with appropriate departments todrive operational excellence in the contract-to-cash application cycle
- Open new accounts as needed, process trade and bank references, and signed credit applications
- Work with all internal and external customers on accounts receivable balances in a proper and timely manner
- Perform credit analysis of new and existing clients
- Monitor customer account details for non-payments, delayed payments and irregularities.
- Respond to external/internal inquiries regarding payment and case escalation status.
- Research and resolve payment discrepancies, such as missing or misapplied payments.
- Maintain detailed records of customer contact activities.
- Responsible for using the Dun & Bradstreet credit service to pull reports for use in accomplishing responsibilities.
Confidential, Newington, CT
Senior Revenue Analyst
Responsibilities:
- Audited complex client invoices for accuracy and completeness for the billing department.
- Facilitated the review and approval of bills with management.
- Identified revenue opportunities in the billing process.
- Reviewed accounts receivables, identify delinquent accounts and establish payment plans as needed.
- Contacted clients to resolve past-due balances by phone and mail.
- Provided monthly aging and quarterly sales reports to clients and account executives.
- Provided leadership and direction through effective communication, to develop an efficient team that is responsive to client billing requirements and deadlines.
- Delegated effectively to develop personnel and effectively balance workload.
- Served as a backup processor for postage requests, billing and Intelisent review.
Confidential, Glastonbury, CT
Senior Billing Specialist
Responsibilities:
- Processed annual maintenance of customer IPO and SPO for Sound, Velocity, FAS and DDS product lines billing in excess of 50 million dollars per year.
- Rebuilt trust with customers, repairing damaged relationships by ensuring timely, correct billing for all goods/services received.
- Consistently demonstrated talent for quickly learning new tasks and completing assignments ahead of schedule while maintaining a high degree of accuracy.
- Coordinated billing dispute resolution and escalation processes; manage the follow-up procedures to ensure timely resolution of customer billing disputes and inquiries.
- Submit, verify, and process all credit memos.
- Improved processes for creating customer invoices to reduce overall timeframe for receiving payments.
- Resolution of compass cases submitted by internal and external customers.
- Researched, located and provided proper documentation to PCO Group and Account Managers for Missed Billing.
Confidential, Trumbull, CT
Senior Billing Specialist
Responsibilities:
- Managed portfolio of accounts billing in excess of 10 million dollars per year.
- Ensured billing is accurate and timely by working closely with management, sales, and customer to identify and ensure customer billing specifications are met.
- Provided timely resolution of all invoice disputes and issues.
- Ensured cash applications, copier readings, customer spreadsheet, and manual billing accuracy.
- Electronic remittance notification and credit card transactions.
- Processed customer termination requests.
- Reconciliation of 90+ day cash on account.
- Worked closely with collections department to impact the over 90 day receivables of accounts in portfolio.
- Processed return mail.
Confidential, Trumbull, CT
Customer Maintenance Representative
Responsibilities:
- Audited all entries to the database updated by groups performing functions affecting the integrity of the Customer File.
- Ensured location codes, contacts, tax and credit terms are correctly entered, and review routine discrepancies and errors by contacting the groups such as collections, billing, A/R and credit that enter data.
- Employed outstanding communication skills in interacting closely with internal and external customers throughout all phase of billing and collections.
- Reviewed and responded to all documents and contracts submitted for updating within one hour of receipt.
- Worked closely with billing, collections, A/R and credit to resolve discrepancies, errors and questions.
- Recommended and presented procedural alternatives for improved efficiency.
- Evaluated unique requirements and determine appropriate course of action to ensure timely and accurate resolution
- Liaison between Customer Integrity Group and Dun & Bradstreet.
- Processed all return mail.