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Strategic Change Management / Communications Lead Resume

Battle Creek, MI

SUMMARY:

SAP HR - Organizational Change, Strategic Communications, and Transition Management expert in applying strong analytical skills to effectively support global organizational transformations for Confidential 500 to mid-market companies and hospital groups. Effective interfacing with executive teams to influence a clear vision for success, with an aptitude to establish outcome goals. Adept at leading business improvement initiatives, managing the impacts of change, and developing highly responsive communication strategies that engage employees.

AREAS OF EXPERTISE:

  • Global Change Management
  • Strategic & Visionary Planning
  • Mergers & Acquisitions
  • Communication Strategies
  • End User Adoption
  • Cross-Functional Teams
  • Outsourcing & Vendor Relations
  • Requirement Analysis
  • Resistance Assessments & Sustainability Analysis
  • Root Cause & Gap Analysis
  • Stakeholder Analysis
  • Conflict & Risk Mitigation
  • Cloud Based Solutions
  • Prosci + ADKAR Methodology
  • Team Leadership & Mentoring
  • Workforce Development, Training & Coaching

TECHNICAL SKILLS:

  • SAP V. 3.1 - ECC/Business One/HANA/Success Factors/Workday
  • ServiceNow
  • Office 365 Migrations
  • Skype for Business
  • Agile/Lean Methodologies
  • MS SharePoint and Upgrades
  • Lotus Notes
  • MS Office Suite
  • Analytics Service Delivery Model
  • Social Media
  • SalesForce.com
  • Remote/Offshore Solutions

EXPERIENCE:

Confidential, Battle Creek, MI

Strategic Change Management / Communications Lead

Responsibilities:

  • Organized the Enterprise Learning organization to help people develop, sustain, share, and apply knowledge and skills that have a measurable impact on Confidential people and business results.
  • Facilitated cross functional team(s) to feel empowered to discuss change solutions that meet adoption rate expectations as defined by business case requirements and SCM deliverables.
  • Nurtured relationships across IT, Business, Brands, Product, and Portfolio Management; helping to confirm change conversations were occurring throughout each project(s) life-cycle.
  • Enabled the organization to anticipate demands and changes to drive results for an accelerated time-to value/benefits realization and ensuring messaging aligned with Confidential ’s strategies, goals and brands.
  • Encouraged an approach to organizational change and communications that emphasized and embraced the core competency of flexibility in the face of strategic change initiatives aligned with business priorities and Confidential ’s 2020 Growth Plan.
  • Worked directly with Business Partners and Sr. Leadership to ensure a seamless and easy consumer experience for our consumers and customers.
  • Developed a Yammer project specific page and linked all training documents and communications.
  • Developed numerous training Videos and communications for using the KUBE Spaces and Social Content Dashboards, Digital Optimization and Data Analytics.
  • Worked to educate project teams that Organizational Agility should be seen as a Strategic Imperative fostered by Strategic Change Management and Communications.

Organizational Change Management and Communications Lead

Confidential, Columbus, Ohio

Responsibilities:

  • Developed and implemented communication plans, impact analysis, sponsorship roadmaps, coaching and training plans, readiness and risk assessments, and resistance management plans.

Confidential, AUBURN HILLS, MICHIGAN

Organizational Change Management / Strategic Communications Lead

Responsibilities:

  • Collaborated with the global Change and Communications Support team to address and communicate complex change management and process implementation issues, questions, risks, and gaps.
  • Created plans that minimized employee resistance and maximized employee engagement.
  • Actively coached executive change sponsors around leading the organization through change.
  • Interfaced with regional and global Business Process Analysts to address issues and impacts; identified and aligned requirements with Global Delivery Centers.
  • Role mapped HR jobs, positions, and tasks for Confidential, EMEA, LATAM, and APEC.

Confidential, CHICAGO, IL

Change Enablement Lead

Responsibilities:

  • Partnered with Confidential Energy to help build the individual competencies and organizational capabilities needed to succeed and become an agile, change-ready organization.
  • Brought into Confidential to develop highly responsive communication plans, conducted impact analysis, design sponsorship roadmaps, coaching plans, resistance management plans and project sustainability.
  • Orchestrated actionable deliverables for 8 major Change Enablement levers: strategy, value realization, business process, communications, organizational design, training, change readiness and governance.
  • Set and documented OCM scope, approach, work plans, and metrics to measure adoption level and risks.
  • Provided weekly status updates to PMO, steering committee and business partners.
  • Collaborated with HR to redefine and align organizational structure within SAP.

Confidential, JERSEY CITY, NJ

SAP Organizational Change Management / Strategic Communications Lead

Responsibilities:

  • Designed Business Case for actionable and targeted change management plans, including communication plan, sponsor roadmap, coaching plan.
  • Developed implementation and resistance management plan for a Global Merger or Acquisition.
  • Identified change impacts in As Is and To Be workshops for SAP Order to cash, BI, FI, HCM, Manufacturing and logistics.
  • Presented strategies to Business Leaders, IT leaders, remote workforce teams, and Governance Committees. Provided weekly status and recommendations report to leaders.

Confidential, PLANO, TX

Principle II, SAP Global Business Consulting

Responsibilities:

  • Spearhead OCM Team for SAP HCM convergence project on behalf of a major international manufacturing company.
  • Developed and executed change management strategies to achieve the highest level of end user adoption of technology initiatives while ensuring positive end user experience during the transition.
  • Developed an OCM Center of Excellence and OCM Community of Practice for Confidential, INC.
  • Identified and anticipated organizational challenges by developing, operational readiness, risk mitigation and resistance plans.
  • Developed 4 RFP’s and 12 SOW’s along with the business case for Kronos workforce management solutions for Confidential 500 clients.

Confidential, PHŒNIX, AZ

SAP Organizational Change Management Lead

Responsibilities:

  • Orchestrated Organizational Change Management Strategy plan.
  • Developed a comprehensive communication strategy for discussing the scope of the project.
  • Developed business vision, mission and goals and gained ‘buy-in’ from all levels of management.
  • Identified potential employee risks, anticipated points of resistance, and developed specific plans to mitigate the issues. Anticipated and identified potential champions and barriers to change; developed counter strategies to reduce resistance and mitigate uncertainty surrounding the change.

Confidential, INDIANAPOLIS, IN

Change Enablement and Communications Lead

Responsibilities:

  • Aligned robust change management strategies and deployed new business processes to diverse business units. Worked with Department of Community Health (DCH) and Department of Human Services (DHS) business leaders to develop consistent strategic internal and external communications.
  • Designed and executed change management strategies that supported end user adoption of technology initiatives while creating positive end user experience during the transition period.
  • Orchestrated actionable deliverables for 8 major Change Enablement levers: strategy, value realization, business process, communications, organizational design, training, change readiness and governance.

Confidential, ARLINGTON, VA

Organizational Change Management / Adoption / Communications Lead

Responsibilities:

  • Led structured change management approach and methodology in implementation of Salesforce.com.
  • Identified and created plans to mitigate and address risks associated with changes being implemented.
  • Managed internal communication channels, created content for company’s web-site, newsletters, daily stand ups, webinars, and engaged experts and opinion leaders.
  • Drove initiatives to gain acceptance of shared processes and terms developed and implemented by DOE.

Confidential, BLOOMINGTON, IL

Organizational Change Management and Strategic Communications Lead

Responsibilities:

  • Developed and distributed communications and organizational change management events.
  • Communicated effectively with Business Partners, external clients and internal teams to document changes, goals, milestones and outcomes regarding business transformations and implementation.
  • Provided ongoing OCM support and coaching for subject matter contacts (SME’s) and management.
  • Managed the sponsorship development, executive engagement, communications, stakeholder management & involvement, change impact analysis, change readiness assessment / development, training and support.
  • Identified and championed behavioral changes necessary for adoption of shared processes.

Confidential, ST. JOSEPH, MI

SAP Organizational Change Management / Business Transformation Principal

Responsibilities:

  • Developed OCM documentation for ASAP Methodology and Solution Manager in SAP ECC6.
  • Developed actionable and targeted change management plans, including communication plan, readiness, sponsor roadmap, coaching plan and resistance management plan. Collaborated with project teams to integrate change management activities into project and implementation plans.
  • Partnered globally and cross-functionally to formulate specific plans and activities to support SAP project implementation in Europe, Canada and the USA.

Confidential, CHICAGO, IL

SAP Organizational Change Management and Strategic Communications Lead

Responsibilities:

  • Developed business case and change management strategy; worked with stakeholders to establish and communicate implementation plan.
  • Created actionable deliverables for 8 major change enablement levers: strategy, value realization, business process, communications, organizational design, training, change readiness and governance.

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