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Sap Sm/sd Team Lead Resume

Redmond, WA

SUMMARY:

  • SAP SD Certified Functional Consultant with 11 years of experience in configuration and implementation of SAP SD Module. Multi - functional experience includes involvement in Logistics, CRM, CS(SM) & MDGC. Worked on all aspects of SAP implementation process with Two Full Life Cycles from project conception through to complete System Configuration, few rollout/support projects, testing and two interfaces but not limited to:
  • Configuration
  • Testing
  • Cross-functional integration
  • End-user training
  • Continuous process improvement
  • Go-live/post-implementation support
  • Working in SAP SD/MDGC Global implementation along with system consolidation.
  • Configured Automatic Batch determination process.
  • Configured complex price and service management scenario's .
  • Exposure to Commodity Pricing Engine (CPE)
  • In integration with QM worked on batch management
  • Involved in Unit testing, Regression testing, User acceptance test and System Integration of Sales and distribution with Cross functionality of PP, MM and FI.
  • Mapped and tested Functional Specifications to carry out the development works so that proper interface is developed between the R12 and SAP for ORDERS05, SHIPMT05, EDI 204, 214 and EDI 990, Invoice 810, ASN 856.
  • Worked in SAP customer service/Service Management and plant maintenance. .
  • Designed service scenarios like Field Services, In-house repair, Service contracts.
  • Hands on experience on Service notification, Service order, resource related billing.
  • Worked as onsite coordinator for Confidential NA Icare rollout
  • Providing solutions to the team members on critical issues and advising on design and process to be followed for existing projects.
  • Worked as a functional consultant for a niche requirement of Business configuration tool for automating Plant workflows.
  • Configured the Business Cycle in Sales & Distribution involving Order to Cash (OTC), Make-to-Order, Intercompany Process, Delivery, availability Check (ATP), rebates agreements, Consignment Process, Third Party Sales, credit/debit memo and Billing documents.
  • Involved in Unit testing, Regression testing, User acceptance test and System Integration of Sales and distribution with Cross functionality of PP, MM and FI.
  • Involved in developing business process and functional specification documents as per the ASAP methodology.
  • Experience in full life cycle implementations using ASAP methodology through ‘AS IS’, ‘TO BE’, GAP analysis, Configuration and Testing.
  • Worked on interfaces from SAP to R12
  • Tested the Functional Specifications to carry out the development works so that proper interface is developed between the R12 and SAP for ORDERS05, SHIPMT05, EDI 204, 214 and EDI 990, Invoice 810, ASN 856.
  • Experience in WEB UI and EIC configuration.
  • Comprehensive functional and technical experience in the CRM ISA which includes B2B, B2C User administration, sales order process, Product Catalog management, Web Shop Administration, Partner Product Ranges (PPR).

PROFESSIONAL EXPERIENCE:

Confidential, Redmond, WA

SAP SM/SD Team Lead

Responsibilities:

  • Analyze the system architecture and data flow from multiple systems.
  • Identify the document data subjects, source and PII attributes.
  • Analyze the end to end professional service business process and GDPR impacted tools.
  • Documenting PII impacted process.
  • Take the team together for successful analysis.
  • Coordinate with multiple business leads and handle internal and external conflicts.
  • Submit final analysis document for further proceedings.

Confidential, Richmond, VA

SAP SD/MDGC Functional Consultant

Responsibilities:

  • Study each and every field from customer master for NA
  • Defining functionality of each field globally unique.
  • Involve in Unit testing and designing the process.
  • Responsible for entire North America data design management.
  • Involved in designing test scenario’s for business easy of use.
  • Involved in Agile Project management methodology.
  • Re-defined customer hierarchy as a part of MDG implementation.
  • Coordinated with multiple division leads from CS&L,CDT, Finance and Marketing to finalize the solution. worked on standardization of material master fields like Product hierarchy.
  • Good knowledge on working with developers for any critical reports
  • Requirements gathering and analysis, map the business requirements in SAP with existing business. Prepare As-Is & To-Be, Business Blueprint and interacting with SME’s.
  • Preparing Business Process Design (BPD), Conducted workshop, presentations and requirement documents.
  • Mapping the business requirements into SAP and identify gaps, which will be handled through technical development.
  • Configured Material Master, Sales Organization Structure, Sales Documents, ATP, (Shipping process: deliveries, picking, and packing)
  • Configured Standard Pricing Procedure with different Discounts/Surcharges using Condition Tables, Condition Types, Access Sequences and Pricing Procedure Determination.
  • Configured Order Management business processes involving Order to Cash, Sales Order processing, Pricing Procedures, Credit Card Processing, Third Party Process and Credit/Debit Memo.
  • Integration with MM and FICO on Creation of Third party Order Processing, Revenue Account Determination and Credit Management
  • Evaluated and identified the various FRICE objects (Forms, Reports, Interfaces, Conversion and Enhancement).
  • Manually Created Tested Sceneries and Test Cases for Functional Testing based on business process and involved in HP Quality Centre for testing.
  • Design workflow process
  • Defined product hierarchy to global standards.

Confidential

SAP SM consultant

Responsibilities:

  • Working on gathering business requirements and mapping as-is and to be processed.
  • Designed new scenarios like Field services, In house repair, CSA contracts as per the business requirement related service management.
  • Conducted work shop with business leads.
  • Configured service notification and service order.
  • Worked on resource related billing.
  • Coordinated with off-shore team for completing the task on time.
  • New Output types created for Order Acknowledgement, BOL and Invoice.
  • User Training on new scenarios developed in SAP
  • Handled SIT1,SIT2 and UAT successfully.
  • Handled cutover activities successfully.
  • Provided support to Hyper care issues.

Confidential

Hyper Care coordinator, Glen Allen, VA

Responsibilities:

  • Working on gathering business requirements and mapping as-is and to be processed.
  • Defined new process as per the business requirement.
  • Helping users in SIT1,SIT2 and UAT.
  • Coordinating with multiple teams for resolution of issues raised in SIT1,SIT2 and UAT.
  • Organized UAT and hyper care status meetings with multiple teams.
  • To coordinate with different teams like offshore team, ECC, Confidential and SAP Americas.
  • Handling high pressure situations at the time of BCM, CRM and ECC go-live.
  • To work with different business leads on CRM and ECC issues.
  • Handling issues from Post sales service team and customer solutions team as a part of Hyper care support.
  • Exposure to Service returns processes under service management
  • Implemented service ticket processing.
  • Configured Service order and repair order processing
  • Worked on Categorization
  • To provide training to end users on the new processes defined.
  • Defined a process for quick resolution of issues at the time of hyper care.
  • Providing solutions to ECC/CRM team as and when required.
  • Working with multiple business leads and providing solutions for the issues they raise.
  • Coordinate with BCM team and business users for issue resolution.
  • Issue resolution between ECC and CRM connectivity.
  • To generate a report on the progress of defects raised.

Confidential, Richmond, VA

SAP SD Functional Consultant.

Responsibilities:

  • Requirement Engineering to map the legacy process to that in SAP through various workshops and meetings.
  • Writing functional design specification documents which make the base for all the customizations to be done in SAP to full fill the requirements of the customer.
  • Writing System design documents which lists all the customizations to be done in SAP as per business requirement documents prepared by customer.
  • Doing SAP configurations and initial Unit tests to make sure changes are working as per requirements.
  • Creating new programs to automate creation/change of sales orders with reference to purchase orders as soon as relevant purchase orders are created /changed in the system.
  • Mapping new pricing requirements in to SAP
  • Defined lock box process for the new markets.
  • Worked on Subsequent listing

Confidential

SAP SD functional consultant, Longisland, New York

Responsibilities:

  • This is a full life cycle project and responsible for gathering requirement analysis and Development of the application.
  • Extensive interaction with business process owners to understand the processes and involved in phase study, user requirements, analyzing the business processes with Core members.
  • Gathering data, analyze and prepare documentation of AS-IS from the legacy system.
  • Meetings and follow up for the daily updates about the project progress with the fellow team members.
  • To Work on Customer Master Data Configuration and configuring the Sales Areas by defining the Sales Organizations, distribution channels, divisions, sales groups and setting up the Sales areas. Configuring Document types, New Item category, Item category determination, Pricing procedure, Pricing procedure determination, .
  • Developed new Return RMA scenario.
  • Involved in configuration of EDI settings with regards to Inbound and outbound IDOC.
  • Tested the Functional Specifications to carry out the development works so that proper interface is developed between the R12 and SAP for ORDERS05, SHIPMT05, EDI 204, 214 and EDI 990, Invoice 810, ASN 856.
  • Configuring and customizing new Sales, Delivery and Billing document types, Number Ranges and maintained Copy controls for those documents.
  • Logistics configuration for shipping like goods issue for outbound deliveries. Configured the Shipment cost types and defined the Number ranges for Shipment costs.
  • Configuration of Cross-selling, Material determination and Item proposal.
  • Worked on 3A4 mapping from R12 to SAP.
  • Worked on developing new reports for IDOC reprocessing.
  • Involved in Unit testing, Regression testing, User acceptance test and System Integration of Order-to-Cash transactions and Involved in Cross functionality of SD with MM and FI.
  • Involved in End to end test from R12 - SAP - R12.
  • Provided the maintenance support of the module during Go Live period of SAP implementation and post go-live operations.
  • Developed CR,DR and End user process documents,
  • Conducted several internal and end user trainings.

Confidential

Sap OTC/CRM consultant, Philadelphia, PA

Responsibilities:

  • Access requirements and authorizations objects.
  • Accompanying Confidential objects related to Order to cash.
  • Selection of Storage system and medium
  • Estimate the volume of data to be archived.
  • Plane the dependencies for Confidential .
  • Estimate Legal compliance.
  • Considering Laws and regulations affecting ever more media and data types.
  • Preparation documents related to Audit, Business and technical documents on Confidential
  • Analyzing on the Confidential of Customizing object, Programs and data.
  • Analyzing on the tables and linked functions.
  • Defining Rules in Archive Routing.
  • Flexible creation of archive files indexes.
  • Technical view for all archiving objects based on Info structures, ad hoc evaluation of selected archive files.
  • Defining archive information systems.
  • In case required, analysis to Reloading archived data in couple of scenarios. reload in test system or Reload immediately after archiving.
  • Involved in issues raised by UAT team.
  • Helped in UNIT testing to run the OTC cycle.
  • Tested special scenarios like Inter-company, Third party drop ship, Consignment...etc.
  • Run all the test scenarios related to regression testing.
  • Integration testing is also done by using HPQC tool.

Confidential

SAP OTC/CRM consultant

Responsibilities:

  • As a SAP SD/CRM Functional Consultant I involved in supporting & monitoring of OTC (Order to Cash) Sales and distribution Module and also SAP CRM
  • Solving Day-to-Day problems Like Order not confirmed, Availability check, Orders blocked due to credit, Different prices in the sales order and invoice.
  • Worked on new creation of batch job and issue related to batch job failure and worked on various IDOC failure issues on 855 and 856.
  • Worked Limit one pricing project using condition exclusion to get best discount and each customer should have a limit.
  • Worked in troubleshooting the complex pricing procedures, which was initially configured and was confusing the users causing losses to the company in certain business transactions especially where discounts were involved.
  • Worked on queries SQ01, SQ02 t-codes to generate information as per user request.
  • Enhanced the existing report for sales order, route scheduler and Shipment reports with technical team.
  • Worked on various Confidential on the quarterly bases and created the Batch job with different variant setup.
  • Configured the new MRP controller for specific Plants and worked on output determination for automatic transfer of data (sales and shipping) within the company and with the customers.
  • Problem in the printing, wrong values in the output type.
  • Customization of new requirement identified and new output types.
  • Modification in outputs & rework on pricing procedures.
  • Extensive Support rendered in the areas namely delivery, shipment, shipment cost
  • Global Production Queue management.
  • Creating batch jobs for deliveries, shipment and billing.
  • Conducting webex training for end users.
  • New plant SD setup when ever required. As a part of new plant set up created new sales organization when business required.
  • Taking care of Internet order error in CRM.
  • Setting up new service providers in CRM for agro fresh business.
  • Configured service scenarios as and when needed for new plant at customer location.
  • Assigning related territory to the business partners.
  • Helping CRM business administrators in maintaining business partners and relationships and territory assignment.
  • Worked on field service scenarios of Service order, Service confirmation debit memo request and billing in integration with ECC.
  • Analyzing on CRM complaints related issue.
  • Comprehensive functional and technical experience in the CRM ISA which includes B2B, B2C User administration, sales order process, Product Catalog management, Web Shop Administration, Partner Product Ranges (PPR).

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