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Sap Business Consultant Resume

United, StateS

SUMMARY:

Inquisitive analytics and process - oriented professional with 8+ years of experience. Looking to leverage strong analysis and communication skills within the Business Operations Solutions System here at Confidential . Assisted in the management of a team of 16 service support analysts within the financial services industry. Built quality control processes for service support, which decreased first level call times by 25% and decreased second level escalation by 35%. Established internal controls processes for IT Operations reducing negative audit findings.

“D Confidential drives people who inspire change”

TECHNICAL SKILLS:

  • Tableau
  • SAP BI/BW
  • SAP Business Objects
  • Microsoft Office Suite
  • SAS
  • AGILE and Waterfall Project Methodologies
  • ITIL v3
  • D Confidential Science Pathway: In Progress (Self - funded)

PROFESSIONAL EXPERIENCE:

Confidential, Irving, TX

Senior Applications Developer/Analyst

Responsibilities:

  • Lead production support for EMEA and NAM internal business operations customers’ collections strategies - reducing severity 1 and 2 incidents by 95%
  • Established new annual audit control process for EMEA internal business operations to ensure alignment between the system’s set-up and the defined collections strategies
  • Manage offer utility rules documentation for NAM internal business and lead annual review efforts for ensuring consistent alignment with organizational and regulatory policy and compliance
  • Lead NAM TRIAD analyst for Retail Bank LOB’s, partnering with Risk, Operations and other technology and business partners

Confidential, United States

SAP Business Consultant

Responsibilities:

  • Defined strategy, business case and roadmap for BI and analytics solutions in SAP HANA and other SAP suite of solutions
  • Conducted workshops to gain consensus and alignment of internal stakeholders and business clients
  • Translated business needs to BI functionality to design and implement technical and operational architectures

Confidential, Dallas, TX

Senior Systems Analyst

Responsibilities:

  • Managed a team of 16 service support analysts
  • Analyzed large amounts of d Confidential to identify trends in service support
  • Partnered with senior leadership to identify opportunities to improve process flows and engagement between service support and the organization
  • Established quality control standards and processes for service support, reducing call times by 25% and 2nd level escalations by 35%
  • Managed and coordinated control and compliance reviews and assessments within IT Operations
  • Developed systemic metrics for testing environmental support within IT Operations
  • Reduced negative global IT audit findings for IT Operations by establishing internal controls processes

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