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Sap Crm Techno Functional Resume

Dublin, OH

PROFESSIONAL SUMMARY:

  • 12 years of experience in SAP customizing and programming with excellent ABAP development skills within multiple SAP modules (CRM, SD, MM, FI/CO).
  • Experience with ABAP and CRM developments for Data Migration, Implementations, Upgrade and Production Support projects.
  • Upgrade experience in SAP CRM. (EHP - 4, EHP-2,EHP-1)
  • Experience in gathering and understanding the Business requirements, Design, Build, Testing, Deployment, Technical Document preparation, End-User, Hyper Care and Production support.
  • Expertise work experience in SAP Data Migration Projects.
  • Project management experience in leading, mentoring and coordinating with teams in an Onsite-Offshore model.
  • Experience in OData Services.
  • Knowledge in SAP HANA Architecture, HANA Studio, Modeling.
  • Experience working in ERP SAP R/3 in 4.6C, 4.7, ECC 5.0, ECC 6.0, CRM 5.0, CRM 7.0.
  • Experience working in Operating Systems UNIX and Microsoft Windows.
  • Proficiency in Documenting and reviewing Functional & Technical Specifications and Code reviews.
  • Designed and Developed Test Scenarios, Test cases and Test Data According to the requirements.
  • Expertise in preparing Business Requirements specification (BRS), Use cases, User scenarios, Scope Document, Gap analysis and convert it in System Requirement specification (SRS) by facilitating requirements workshops.
  • In-depth knowledge of ASAP/Software Development Life Cycle (SDLC) methodologies.
  • Actively Participated in all phases of project including Initiation, Planning, Requirements, Design, Development, Testing, UAT, Deployment, & Support as needed.
  • Extensively involved in preparing Graphical representation like Process Flow MS Visio.
  • Proficient in Excel, including the use of pivot tables, complex formulas. Power Point. Worked in MS projects.
  • Experienced in preparing various documentation on business requirements through observation and interactions with various end users.
  • Create scenarios and actors to establish Use cases from requirements and helped convert them into software Specification.
  • Coordinated between Technology and Support teams and Business Unit.
  • Ability to interact with all levels of the user community and project team and able to handle multiple requests.
  • Manage end to end project planning for development effort, including development team management, issue management, and change management as needed.
  • Recommend changes in development, maintenance and system standards.
  • Good experience in understanding and gathering Business requirements.
  • Understand concepts, specifications and high level design, product architecture and suggest improvements and changes as necessary.

SKILL:

  • Extensively worked on ABAP/4 workbench, Data dictionary objects, classical and Interactive Reports.
  • Worked on conversion programs including BDC, LSMW and BAPI.
  • Worked on ALE, IDOC and XML interfaces with SAP and non-sap applications.
  • Rich technical exposure on forms, BADI s, exits and OSS notes implementation.
  • Strong exposure in ABAP performance optimization.
  • Strong knowledge on tools like ABAP Debugger, BAPIs, ALV, Function Builder.
  • Experience on ABAP programming. (Classical/Interactive/ALV). DDIC Objects: Tables, Structures, Domain, Data element and Lock objects. Modularization Techniques (Subroutines, Function Module).
  • Experience in BAPI.
  • Role configuration in IMG.
  • Extensive experience in providing technical solution in Customer Interaction Center (IC Win Client) and Sales module.
  • Configuring the ERMS solution for SAP CRM including Sales, Service, Marketing & Interaction Center
  • Extensive Working knowledge in CRM WEB UI in 7.0 system with EHP-1, EHP-2 and EHP-4.
  • 1, 2, 4 upgrades with SPDD/SPAU activity.
  • Proficient in BSP and GENIL/BOL architecture and also well versed in extension of GENIL/BOL object as per the business requirements.
  • SAP CRM integration with CTI tool.
  • Experience in AET, EEWB, CRM BAPI/RFC, CRM BADI/User exits.
  • In: depth working knowledge on Web UI design including Components, Windows, View Sets and View enhancements along with thorough understanding of underlying MVC architecture.
  • Navigational links, Inbound& Outbound Plugs.
  • Worked in Transaction launcher and CTI functionality.
  • MVC architecture. Custom Controller & Component Controller.
  • Component Interface, Component Usage, New Assignment Blocks.
  • Configuring Actions, transaction launcher.
  • Experience in SAP CRM middleware (Queue debugging, BDOC analysis and basic middleware configuration).
  • Working knowledge in customer interaction center, interaction records.
  • Have worked in CRM data migration.
  • Worked in data cleansing project to delete duplicates for accounts, contacts in CRM using CRM ABAP and BAPIs.
  • Designed and developed new Applications, Views, View Sets, Navigations, BOL, and GenIL.
  • Customizing and administering CRM Middleware activities like Replication, Data exchange with R/3 back ends and other systems, Monitoring and error handling.

SOFTWARE/TOOLS:

  • SAP CRM 7.0 (Ehp1.2,4), CRM 5.0
  • SAP ECC
  • S/4 HANA
  • SharePoint, Jira, HP ALM,MS Office - Word, Power point, Visio, MS Project.

WORK EXPERIENCE:

Confidential, Dublin, OH

SAP CRM Techno Functional

Responsibilities:

  • Working on service issue, case push to I3 (CTI).Creation of actions on SAP CRM transactions.
  • Configured the SAP CRM integration with Genesys/Interactive intelligence CTI tool.
  • Worked with exchange team to route the emails to sap.
  • Case creation when email arrives into SAP CRM which involves determination of account (Sold to) based on the incoming email address.
  • Development for Auto initial and closure email for customer addressing them to case has been created/closed.
  • Addition of case and follow up note functionality on Case screen in CRM WEB UI implementing the ORDER SAVE BADI.
  • Configuration for case categorization using schema in WEB UI with manager role.
  • SLA configuration for case categories using CRMD SERV SLA.
  • Worked on configuring the ERMS solution for SAP CRM in SPRO including Sales, Service, Marketing & Interaction Center.
  • Email form creation for various purpose in sap crm web ui with manager role and configuration in SPRO. Example - Auto initial email, closure email, CSR signature, Order placement, etc.
  • Configured Alerts for I3.
  • Develop technical specifications, coding, testing, and documentation.
  • Develop custom reports - ex: Displaying Case History, Manual Push SAP CRM transactions to I3 so that CSR can pick the cases to contact customers.
  • Enhancement BSP applications, transaction launcher, etc.
  • Configuring Actions.
  • Enhanced the standard functionalities of Web UI like adding and populating fields and tables in various functional areas of CRM.
  • Enhanced the standard search functionality in CRM WebUI.
  • Enhanced the standard save functionality of Sales order in CRM WebUI using BADI implementations and GENIL Class.
  • Frequent and close interaction with business and visiting call center to understand requirements, issues and help evolve suitable technical design and fixes.
  • Resolving defects and working on new enhancements.
  • Offshore-onsite coordination and task assignment to offshore.
  • Worked in CRM 7.0 EHP4 upgrade and fixes.

Confidential, Dublin, OH

SAP Techno Functional

Responsibilities:

  • Lead ABAP factory working on Client’s Development and support projects with teams spread across onsite and offshore.
  • Manage separate ABAP pool for monthly releases involving deployment of defects/enhancements/break fixes for Production support for all process areas (OTC, PRICING, FICO, PTS, STS).
  • Manage separate pool of developers working on the development projects for client. Involved hands on in development projects owning development of complex deliverables.
  • Hands on involvement creating enhancements/BADIs, performance optimizations, reports, IDOC extensions and segment population, debugging of complex issues for root cause analysis.
  • Performing estimations/providing ROM’s for issues which should be worked upon as development projects.
  • Requirement gathering from process area leads, estimations, task allotment, help with solution design.
  • Tracking the progress of the tasks for monthly releases and reporting to Wipro and Cardinal Management.
  • Single point of contact for customer for any technical assistance.
  • Involved in review committee board to finalize and approve changes that goes to production environment in Monthly and weekly (Zero Downtime) releases.
  • Design, develop, modify, debug and evaluate programs for functional area.
  • Analyze existing programs or formulate logic for new systems, devise logic procedures, prepare flowcharting, perform coding and test/debug programs.
  • Created a repository of batch jobs those need to be moved to Automic scheduling tool.
  • Working with Automic scheduling team to get requirements for the job scheduling like Batch id, app code, the naming convention needed, program/script names for all hosts (SAP, LINUX /UNIX, Windows, Manhattan, Sales Force, MDG, DellBoomi etc).
  • Reaching out to process towers to make the batch jobs as per Automic requirements.
  • users about the batch job.
  • Creating VISIOs for the business process. Preparing the status on PowerPoint and presenting in front of leadership ( Confidential higher management).
  • Preparing job list and the dependencies (with other tower and outside Automic) in MPP and printing the Gantt chart to present with all process towers and management to understand the system performance and load with time and dependencies.
  • Determining the systems involved, identifying the respective servers to install the agents to make those Automic specific.
  • Conducting PILOT for the jobs in different applications in Automic. In case of necessity reaching out to the vendors (Ex: direct with Automic organization, SFDC etc.) directly to sort out the issues.
  • Working with cutover team and involvement in cutover plan to meet smooth go-live.
  • Analyzed /Reviewed Business Requirements of the project.
  • Preparing strategy for all batch jobs for the start/stop instruction in production by working with the process towers.

Confidential, NJ

SAP CRM Consultant

Responsibilities:

  • Requirement gathering and close interaction with business/IT team.
  • Develop technical specifications, coding, testing, and documentation.
  • Develop custom reports, enhancement BSP applications, transaction launcher, etc.
  • Configuring Actions.
  • Enhanced the standard functionalities of WebUI like adding and populating fields and tables in various functional areas of CRM.
  • Enhanced the standard search functionality in CRM WebUI.
  • Enhanced the standard save functionality of Sales order in CRM WebUI using BADI implementations and GENIL Class.
  • Frequent and close interaction with business and visiting call center to understand requirements, issues and help evolve suitable technical design and fixes.
  • Resolving defects and working on new enhancements.
  • Offshore-onsite coordination and task assignment to offshore.
  • Involved in Business Requirements gathering pertaining to Legacy systems for the synchronization of the data & the structure needed to be harmonized among various Regions.
  • Preparation business operations and helped the organization to achieve cost-effective production with increased quality, efficiency and satisfied customer service
  • Involved in documenting the business process by identifying the requirements and also involved in finding the system requirements.
  • Responsible for implementing and conducting user- of SAP related to Business process.

Confidential, Wilsonville, OR

CRM Consultant

Application: SAP CRM 7.0 EHP2

Responsibilities:

  • Design scalable, performance optimal and re-usable techno-functional solution to meet specific business requirements.
  • Perform data mapping, data cleansing/conversion activities for Accounts, Contacts, and Address data.
  • Complete participation in Development, unit testing, UAT, bug fixes, Go No-Go meeting and move to production.
  • Adding new functionalities in the standard WEB UI screen as per the client requirement.
  • Worked on EHP- 1 and 2 upgrades.
  • Develop technical specifications, coding, testing, and documentation.
  • Develop custom reports, BSP applications and interfaces for data load.
  • Frequent and close interaction with business to understand requirements, issues and help evolve suitable technical design and fixes.
  • Understanding and validating requirements with business.
  • Complete design and documentations.
  • Perform Proof-of-concept activities whenever required and design review.
  • Ability to question functional design decisions and offer scalable and better design approaches.

Confidential

SAP CRM Consultant

Application: SAP CRM 7.0

Responsibilities:

  • Developed technical specifications, coding, testing, and documentation.
  • Created import structure files which is in form of standard IDOC segment of separate data objects of CRM (Business partner/IBASE/1-Order) to get the data from customer to upload in CRM 7.0 system.
  • Development of extraction/conversion programs for business partner, partner relation, IBase and 1-Order.
  • Developing conversion (load) programs and routines.
  • Developed program (Named Staging Engine) for mapping of any kind legacy system data to CRM 7.0 data format using dynamic concept.
  • LSMW projects set up for business partner, partner relation IBASE and business transactions (Orders, Activity, Lead, Opportunity, Contract, Quotation) using IDOC method.
  • Executing conversions. Run IDOC generation and monitor IDOC processing. Error analysis once the IDOC processed.
  • Supporting manual conversions where applicable.
  • Responsible in Data load in production system.

Confidential, Keane

SAP Consultant

Responsibilities:

  • Analysis of production tickets raised by end users as well as Functional process leads.
  • Worked on Change requests and bug fix.
  • Preparation of Technical design document. And review of the same.
  • Analysis and development of enhancement objects as per client requirements.
  • Debugging and worked on issues related to dump (Dump Analysis).
  • Worked on Troubleshooting for FORMS issues and the fix accordingly.
  • Responsible in development of programs for different Modules and unit testing which includes code fixing.
  • Modified scripts in various Modules using third party tool OPTIO.
  • Followed procedures as defined by customer standards.
  • Responsible for tuning various programs for performance improvement.
  • Taken the responsibilities in coordinating the users to bring the service request to resolve status.
  • Mentored new comers into project with project specific information.

Confidential

SAP Consultant

Responsibilities:

  • Preparation of Technical design document and review.
  • Analysis and development of objects as per client requirements.
  • Responsible in developing programs for different Modules and unit testing which includes code fixing. Responsible for creating DDIC objects, modifying scripts in various Modules.
  • Worked for UNICODE error fixing in various programs using UCCHECK transaction code.
  • Follow procedures as defined by customer standards.
  • Review/understanding of the functional specifications and preparation of Technical documents.
  • Maintaining Issue logs.
  • Providing estimations for the FRICE objects to be developed.
  • Development of the Objects in adherence with the standards.
  • Maintaining Transport Log. Testing of the objects and data load.
  • Developed Data Dictionary Objects. Ex: Tables, Structures, Views, and Lock Objects.
  • Developed Program to extract data for Material master data.
  • Created Function Modules. Developed Area Menus.
  • Modified SAP scripts from one server to other.
  • Involved in loading of the data using the respective LSMW projects, and also loading data using the corresponding BDC programs.

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