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Sap Program Manager Resume

Atlanta, GA

SUMMARY:

  • SAP Program Manager, Portfolio and Solution Delivery Management Executive with an extensive IT and business background.
  • Proven track record in effectively managing teams of direct report project and test managers, efficiently managing relationships and communications between business decision makers, subject matter experts (SME) and IT teams.
  • A strategic thinker with a strong focus on service delivery.
  • Experienced in leading large cross - functional infrastructure, applications development and functional business process improvement projects in IT, Healthcare, Finance/Insurance, Services/Products and Software industries.
  • A strong leader, experienced in managing, designing and implementing project portfolios, driving programs/projects to successful completion.
  • Project sizes ranging from $50 thousand to over $100 million.
  • Successfully managed implementations, integrations, enhancements, migrations including system upgrades, business process improvements and operational support projects. Prioritizing and delivering key organizational initiatives on budget and on time.

CORE COMPETENCIES:

  • Program & Project Management
  • Process & Execution, Stakeholder Expectation Management
  • Expert in Waterfall, Agile, SCRUM Master (Iteration/Sprint Planning), PMP/PMBOK Methodologies
  • Release Management, Solution Delivery, Resource Planning, Leadership & Team Building
  • ITIL, Risk Management, Transformation/Change Management, Quality Management
  • SDLC, PLC, Service Level Agreements (SLA), Vendor Management, Business Process Re-engineering
  • ERP & CRM Systems: SAP, Oracle, Documentum, NetSuite, SalesForce

TECHNICAL SKILLS:

ERP Functional Skills SAP, Oracle, NetSuite: SAP Program Systems PS ; Business Information Warehouse BW ; Master Data Management MDM ; Customer Relationship Management CRM/WebIC ; Business Explorer BEx ; Human Resources HR/Payroll ; Finance FI/CO ; Sales and Distribution SD ; Plant Maintenance PM ; Materials Management MM ; SAP R/3 Basic System ; SAP S/4 Hana; Quality Management QM ; Ariba; Concur; SAP SolMan 7.2; SAP S2P; P2P.

Other Technical Skills: MS Project, Project Server, MS Office Suite Windows, Excel, Access, Word, PowerPoint, Outlook, Analysis Services, Visio, Rally; JIRA, HP ALM (Quality Management); Remedy; Salesforce; Siebel; APEX (CRM); Business Objects; Crystal Reports; Clarity (NIKU); Oracle PL/SQL; PeopleSoft; QuickBooks; ECM-Documentum; Informatica; SharePoint; OCS - Microsoft Office Communication System.

PROFESSIONAL EXPERIENCE:

Confidential, Atlanta, GA

SAP Program Manager

Responsibilities:

  • SAP S4 HANA Data Migration (integrating with Vistex) - responsible for aligning overall program and project deliverables.
  • Managing data teams and responsible for developing and executing detailed data transition, migration and improvement plans.
  • Overseeing and ensuring delivery of all aspects of data analysis, mapping, extraction, cleansing, verification/validation, loads and transfer.
  • Liaising with key stakeholders and system integration partners, identifying the data migration impact of all proposed changes and ensuring requirements are met, as well as ensuring data aspects of the solution are robust, with a focus on, including but not limited to: Customer, Material, Procurement, Equipment/Fleet, Finance and Vendor Master Data.

Confidential, Atlanta, GA

Program/Portfolio Change Manager/Solutions Delivery - Business Intelligence & Analytics

Responsibilities:

  • Worked across functional board levels to manage change, deliver programs, producing clear and effective portfolio reports.
  • Set schedules for and managed a team of 9 BI resources.
  • Effectively procured and managed third party vendors to programs in accordance with organizational and business unit requirements.

Confidential, Atlanta, GA

Sr. Program Manager

Responsibilities:

  • Ensured smooth Bottler data transitions from legacy systems to SAP Program and Salesforce, by providing strategic directions for developing enterprise project plans.
  • Specified goals and strategy, resource allocations, identifying risks across various domains utilizing effective contingency planning.
  • Business domain areas managed include: Customer (Sales/Pricing), Vendor, Procurement (P2P; S2P), Manufacturing, Equipment/Fleet, Finance, Materials, Plant Maintenance, IT, Supply Chain.
  • M anaged the creation of to-be data models working across both the business and technical teams, agreeing the data migration scope, data migration strategy, approach and designs. Including but not limited to Vistex integration.
  • Worked with technical teams to devise, solely manage and track, data cleansing and data readiness plans. Worked with the Integration Workstream to map identify data requirements, flows and map data fields between systems. Helped define and design data governance strategies.
  • Owned the quality of migrated data and validity of the migration processes and operation. Participated in quality management reviews as outlined in the Verification and Validation Overview.
  • Supported deployment of solutions, cut over planning and execution activities

Confidential, Alpharetta, GA

Senior Program/Portfolio Manager

Responsibilities:

  • Managed all aspects of implementation of multiple NetSuite systems projects from design processes through to completion for internal/external customers resulting in shorter project timelines.
  • Successfully led the implementation and rollout of HP ALM (Quality Management tool) across an entire business unit.
  • Interfacing across various units including business end users, computer services and client services on technical and non-technical matters; ensuring project timeliness.
  • Assessing project issues, managing risk/change logs and developing resolutions to meet productivity, quality and client-satisfaction goals.

Confidential, Madison, WI

Senior Program/Project Manager

Responsibilities:

  • Managed Claims portfolio and a team of direct report project managers (approx. 10) on concurrent projects (ICD-10/Mitchell Medical; Bodily Injury Loss; application migration) - accelerating numerous project releases in Agile/SCRUM environments. Enacted change and continuous improvement increasing quality of deliverables by approximately 20%.
  • Integrated and implemented Master Data Management, Salesforce and Business Intelligence solutions as part of Claims IT modernization initiative - - to replace multiple legacy transactional, data retention and reporting systems.
  • Managed in-house and off-shore development, configuration and testing teams. Ensured releases were completed on time, on budget and rolled out at client sites, within agreed timeframes, which resulted in increased customer statisfaction reports.

Confidential, Sun Prairie, WI

Senior Program/Project Manager

Responsibilities:

  • Built credibility, established rapport, and maintained communication with stakeholders at various levels, including those external to the organization.
  • Implemented a Salesforce and Master Data Management solution.
  • Managed project budgets, resources and vendor SOWs effectively, reducing departmental budget over spend by approximately $1 million.
  • Proactively managed system applications development, implementation and project risks via the use of SDLC in an Agile/SCRUM environment.

Confidential, Madison, WI

Senior Project Manager

Responsibilities:

  • Led an area of the Ethics and Compliance team in the successful implementation of a new system to support the business’ records retention policies.
  • Served as a member of the Systems Development Life Cycle (SDLC) Steering Committee - designed and developed new process models, communications and support plans.

Confidential

Program Manager - PMO

Responsibilities:

  • Executed and maintained program management processes and disciplines in the areas of: program schedule and quality management, communications management, risks and issues management, cost management, resource management, and change management. Managed a SharePoint implementation, three releases and across four divisions.
  • Led Reporting SAP Program activities within approximately 128 IS projects portfolio and delivered multiple business change projects in line with Prince2; implemented SCRUM methodology.

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