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Sap Hybris C4c Consultant Resume

San Jose, CA

SUMMARY:

  • 10+ years of experience as SAP Functional Consultant involved in full life - cycle implementations, support, roll out and upgrade projects focus on SAP CRM, C4C (Cloud for Customer Sales & Service) and Hybris Marketing solutions.
  • Data Master replication to SAP ECC and no-SAP Systems
  • Hybris E-commerce B2B/B2C & PCM functional integrated with SAP ECC
  • Hybris Marketing and S/4HANA Data On-Promise replication
  • Proficient in analysis, process design, able to translate business objectives to clear functional and technical requirements, troubleshooting, testing scenarios and conducting end user .
  • Experience in SAP Sales & Distribution (SD) and integrations with external SAP Solutions such as CRM and C4C with CPI and BODS.
  • Excellent in Hybris E-commerce B2B and B2B & PCM functional

PROFESSIONAL EXPERIENCE:

Confidential, San Jose, CA

SAP Hybris C4C Consultant

Responsibilities:

  • Trade & Marketing Manager for Hybris & SAP CRM Suite
  • Analysis of requests (SAP CRM, Hybris C4C and Marketing)
  • Work with business stakeholders to define and coordinate execution of requests PPM (Project & Portfolio Management), including problems, technical enhancement, minor change and projects).
  • Control & Monitoring for new requests (Quoting, Planning, Control execution & Delivered)
  • Attention for LATAM.
  • Configuration roles (C4C, Hybris Marketing & Hybris C4C)
  • Integration (CPI, BODS & SAP Middleware)
  • C4C Sales module (Master Data, Visit Plan, Target Groups, Routing rules, Business Analytics, Activity Planner, Activities configuration, Data workbench, ODATA configuration, custom developments, CPI integration)
  • CRM (Trade & Marketing, sales, services & interaction center module) Master Data, Promotions, SAP ECC integration & custom developments
  • Hybris Marketing (Data Management, Segmentation, custom developments, Target Groups replication to SAP CRM & C4C)

Confidential

SAP Hybris C4C Consultant

Responsibilities:

  • Lead Functional Consultant for the project implementation
  • Analysis and Project design using SAP Activate Methodology
  • Master Data configuration
  • Service module configuration (Tickets, Chat, Resource Planning and Scheduling, Groupware integration with Outlook)
  • Clients, Employees configuration for Account 360°
  • Define Organizational Structure
  • Architecture master data design to SAP ECC (CPI integration)
  • Service module configuration (Activities configuration, Calls entry, Routing rules, Business Analytics, Activity Planner)
  • Standard Reports configuration
  • Business roles design for final users
  • CTI integration with Cisco Telecom
  • Lead Functional Consultant for the project implementation
  • Master Data configuration & Account 360°
  • Products configuration
  • Design custom developments
  • Analysis and Project design using SAP Activate Methodology
  • Architecture project design with C4C, integrated with SAP ECC (Web services integration, ODATA)
  • Service module configuration (Activities configuration, Activity Planner, Routing rules)
  • Sales module (Activities configuration, Activity Planner, Routing rules, Surveys, Data workbench)
  • Analytics implementation
  • Business roles design for final users
  • Mobile configuration
  • Lead Functional Consultant for the project implementation
  • Analysis requests
  • Architecture project design with SAP CRM & Mobile devices
  • Leads and executes the full scope of OpenText
  • API’s activation for OpenText integration
  • Work with business stakeholders to define and coordinate execution of user acceptance testing scenarios.
  • Analysis requests form new clients
  • Architecture project design
  • Hybris Marketing, E-commerce (B2B/B2C), SAP PCM, and C4C Demos
  • Mobile Configuration
  • Master Data Mapping (Hybris Marketing, E-commerce (B2B/B2C), SAP PCM, SAP CRM, SAP ERP, C4C)
  • Lead Functional Consultant for the project implementation
  • Determine requests for app system implementation.
  • Business Blueprint
  • App Design
  • Web Services design to SAP CRM and SAP ECC (business partners, prospects, contacts, task, activities and opportunities.
  • Functional design for extensions and enhancements.
  • Design new request for Sales process (SAP CRM)
  • Creation of BCP for prospects
  • Testing, and Support

Confidential, Houston, Tx

SAP CRM Support

Responsibilities:

  • Determine requests for system support
  • Customizing CRM Web UI views (BCP’s)
  • Activities and Task configuration
  • SAP CRM Reports
  • Master data configuration and replication to SAP ECC
  • PFCG configuration
  • Functional design for extensions and enhancements.
  • Testing, and Support

Confidential

SAP Hybris C4C Consultant

Responsibilities:

  • Involved in gathering business requirements to generate AS-IS and TO-BE documents.
  • Tasks, Calendar, Activities and Opportunities configuration
  • Work List configuration
  • Pipeline Performance
  • Customizing CRM Web UI views
  • Configured Activity Types, Opportunity Types, Number Range, Date Profiles, Text Profiles, Partner Determination Procedure, status Profile, Org. Hierarchy, Action Profile, Navigation Bar profile, views, work centers, direct links, and outlook integration.
  • Functional design for extensions and enhancements
  • OLTP Integration
  • SAP CRM - SAP HCM Integration (Employee/ Organizational Structure replication)
  • SAP CRM - Legacy system integration (DEYDE System)
  • SAP CRM - SAP BRIM Integration
  • Marketing Plan
  • TPM (Products, Trade spends, Discounts, Quantities)
  • Master data configuration
  • Duplicate check for accounts and contacts
  • Groupware Sync (Outlook Microsoft Office)
  • Analysis, design and construction, validations, test and implementation of Work Flows for the sales processes.
  • Transaction Launcher configuration
  • PFCG Roles creation
  • Testing, and Support
  • Business process analysis
  • Business Blueprint
  • Determine requests for system implementation
  • Customizing CRM Web UI views
  • Marketing Plans, Campaigns, Classes, tactics and objectives
  • Marketing attributes, account classification and account life cycle
  • SMS Campaigns
  • Functional design for extensions and enhancements
  • SAP CRM - Legacy system integration (SUC System)
  • Transaction Launcher configuration
  • PFCG Roles creation
  • Loyalty program and rules
  • TPM (Promotion type/objective, Planning profile, buy period, discounts, trade spends)
  • Products
  • Testing, and Support
  • Lead Functional Consultant for the project implementation
  • Business process analysis for Business Blueprint design
  • Determine requests for system implementation
  • Interaction Center configuration
  • Interaction Record, Quotations, Sales Orders configuration
  • Work list configuration
  • Customizing CRM Web UI views
  • ERP Order configuration
  • Tasks, Activities and Calendar configuration
  • Functional design for enhancements
  • Master data, employees, materials and pricing replication
  • SAP CRM - SAP ERP Integration
  • SAP CRM - SAP BCM Integration
  • TPM (Products, Trade spends, Discounts, Quantities)
  • Transaction Launcher configuration
  • PFCG Roles creation (Agents/ Supervisors)
  • Testing design/ Testing, and Support

Confidential

SAP Consultant

Responsibilities:

  • Business process analysis for Business Blueprint design
  • Determine requests for system implementation.
  • Customizing CRM Web UI views
  • Functional design for extensions and enhancements.
  • Service orders, Tasks, Activities, Smart Forms, Interactive forms and Document templates configuration.
  • Master data
  • Installed Base
  • Work list configuration
  • SAP CRM - SAP TRM interface (BP’s and IBases)
  • PFCG Roles creation
  • Testing design/ Testing, and Support
  • Web services design
  • Customizing CRM Web UI views
  • Functional design for enhancements.
  • Customizing: Marketing Attributes, Segment Builder with Info Sets, External List Management, Lead Management, Interaction Center Win Client, Transaction Launcher
  • Interaction center configuration
  • Modeling of process and attaching to the service orders information, WEB UI configuration.
  • Questionnaires, Scripts and Interactive Scripts configuration
  • Business Blueprint for second credit - Installed base
  • Design and Configuration of Installed base
  • SAP CRM - Legacy system integration
  • PFCG Roles creation
  • Testing design/ Testing, and Support

Confidential

SAP Consultant

Responsibilities:

  • Business process analysis
  • Business Blueprint for Business Partners in second Phase - Products I, II
  • SAP CRM interfaces with Banking Core System (Finacle)
  • Configuration and customizing for Loan and Collateral process: FS Quotation, Opportunities, Collaterals objects / Agreements,
  • Testing plan
  • Support and maintenance for Foreign Bank Branches for CRM Sales front.
  • PFCG Business Roles Support.
  • Support, validations and testing for Master Data Business Partners, sales, marketing, interaction center and services modules.
  • Determine requests for system migration.
  • SAP CRM 2007 configuration for marketing, sales and IC process.
  • Design and development functional requests, configuration and testing for sales processes.
  • Sales configuration (Leads, Activities, Opportunities, Contracts)
  • Master data
  • Smartforms
  • Marketing configuration (Leads Campaigns, Segmentation, Surveys, Polls, Smart Forms and Questionnaires).
  • Documentation for sales, marketing, telemarketing and interaction center process.
  • System manuals for final users
  • SAP CRM - SAP ERP Integration
  • Testing design/ Testing, and Support

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