SUMMARY:

• Looking for a consulting role in the Retail, Resources, Utilities and/or Healthcare Industry using my MBA qualification and 15 plus years of Business Systems Analyst and Management Consulting experience.

PROFESSIONAL EXPERIENCE:

Business Systems Analyst

Confidential, Frisco, TX

Responsibilities:

• Point Of Sale software called FourZ: Console Configuration, Cash Management, Operations, Talent, Reporting, POS. Attended scrum calls, and provided user and role management vis - -vis security for Integration partners. Provided ticketing services and resolved road blocks.
• Attended weekly progress calls and received vendor and integration partner status updates.
• Power BI: Reporting for performance and visibility of several Key Performance Indicators. KPIs provided park performance on different points in time. Data connection from ERP to BI for pulling data from the source and presenting in Pie, Chart, and Graphs.
• JIRA for viewing Agile software development life cycle management and Asana for Tasks management
• Dashboards for Opportunities management: Enquiry, Information received, Proposal provided, Sales Close with Total Amount in Pipeline to Actual Sales Revenues. Per Sales Person, Sources of Enquiries, Product offered, and dates of opportunities

Senior Business Analyst

Confidential, Irving, TX

Responsibilities:

• Performed Peer review for Medicare Line of Business.
• Reviewed plan codes for MAPD Core (East/ West/ Central), PDP, MMP, MA Only, CareMore and EGWP.
• Worked on Change Requests related to Part B, Additional Drug Coverage and Enhanced Drug Lists.
• Created Client Intent Matrix in Maintenance of Business phase.
• Conducted presentations of the test results with analysis.
• Maintained Projects materials on the SharePoint site.
• Sought Root Cause Analysis and developed appropriate corrective action related to Med D.
• Performed defect analysis in Pre - Prod by Manual Claims Adjudication.
• Ran EZ Query (Adhoc SQL queries) reports to review configuration in RxClaims.
• Retested the scenarios post defect fix for NDC and GPI Lists.
• Participated in Defect Triage, Client, and BRM calls.
• Maintained Defect/ Issues/ Observations Tracking sheet.
• Updated Review Checklist and Functional Design document for Plans.

Senior Healthcare Business Analyst

Confidential, Frisco, TX

Responsibilities:

• Wrote Templates for AWS infrastructure as a code using Terraform to build staging and production environments.
• Supported business intelligence tools for R&D.
• Consulted and lead multiple R&D SharePoint migrations using Metalogix migration suite.
• Created different complex sheets with Qlikview Sheet objects including various charts types, List boxes, Table Box, Buttons, KPI's for Management Dashboard reporting based on client requirements.
• Defined process flow for Development team to automate manual executions
• Participated in the Scrum Cycle for requirement gathering and represented Data Operations in related Sprint stories.
• Lead migrating and managing multiple applications from on premise to cloud using AWS services like S3, Glacier, EC2, RDS, SQS, SNS, and SES.
• Coordinated with lead Pharmacy SME's in gathering and documenting information, requirements, and workflows.

Senior Business Analyst

Confidential, Abington, PA

Responsibilities:

• Performed requirements elicitation, and gap analysis.
• Created business requirements documents, functional design documents, and process flows.
• Optimized systems by partnering with end users and key stakeholders to identify evaluate and develop cost effective systems and procedures which met user requirements.
• Data analyst involved in claims and revenue cycle data analysis as assisting the business intelligence Developers with data mapping and converting business requirements to technical data specifications.

Data Transformation Lead

Confidential, Lansing, MI

Responsibilities:

• Performed SAP Customer Relations & Billing (CR&B) Rapid Data Migration installations, configurations of SAP Business Object (BOBJ), SAP Business Object (BO) Data Services and SAP Enterprise Central Component (ECC)
• Understood Customers and Business Partners data model and flows of almost all objects
• Attended daily scrum and weekly meetings.
• Worked within a team environment.
• Extensive experience in business processes in ISU Data models.
• Strong understanding in Billing and FICA configurations and should have lead Billing/FICA solution for at least one implementation project.
• Experience in integration of SD Billing, CRM.
• Experienced in handling projects based on ASAP and Agile methodologies.
• Strong analytical and Problem solving skills with excellent interpersonal and communication skills, having dealt with clients and members
• SAP ISU implementation experience
• Experience in onsite offshore model
• Implementation experience with SAP ISU Billing and FICA functional solutions architecture and integration with billing and CRM, including data modeling.
• FI knowledge and ability to discuss with Finance team and finalize solution.
• Ability contact workshops and work with solution architect

SAP CRM Consultant

Confidential

Responsibilities:

• Functional Specifications and Technical Specifications updating Customer Relationship Management and ECC
• Updated manual testing documents
• Performed Root Cause Analysis and resolved defects in SPRO
• Experienced in handling projects based on ASAP and Agile methodologies.
• Understanding of SAP middleware functions including BDOC architecture, replication, message queues, and request processing
• Strong analytical and Problem solving skills with excellent interpersonal and communication skills, having dealt with clients and members
• Custom developments SAP ISU - DM Billing FICA
• Experience in onsite offshore model
• Implementation experience with SAP ISU Billing and FICA functional solutions architecture and integration with billing and CRM, including data modeling.
• Experience in Billing configurations for Register billing, Flat rate billing, RTP billing etc.
• Conversant with all the billing master data.

Business and Systems Integration Consulting Analyst

Confidential - Houston, TX

Responsibilities:

• Gathered and mapped requirements following ARIS models in MS Visio for Transmission.
• Experience in ARIS Designer/ Architect Administration, User Management, User Training and Business Process Modeling.
• Experience in ARIS Process Governance and Database Management
• Responsible for validating requirements using Requirements Analysis Tool in Excel for reports and present to client

Issues Management Analyst

Confidential, Irving, TX

Responsibilities:

• Reported Root Cause Analysis
• Resolved Residential and SMB customers' issues related to Billing, Payment, and System
• Handled Escalations for BBB, PUC and/ or Media, and other stake - holders issues
• Experience with utility business processes and operations, systems, such as Customer Contact, Meter-to-Cash, Usage & Billing, Payment, etc.
• Ability to analyze, perform, and validate test scenarios end to end
• Experience supporting project teams and interfacing with various organizations to resolve testing issues
• Extensive experience in business processes in ISU Data models.
• Experience in Dunning, Security Deposits, Returns, Payments, Installment plans, Refund Process, Write offs, Rate Calculations in Operands.
• FI knowledge and ability to discuss with Finance team and finalize solution.

Business System Analyst

Confidential

Responsibilities:

• Worked closely with Senior SAP business teams to decreased problem incident tickets resolution.
• Perform periodic monitoring of iDOC's status, service - now tickets daily basis, interfaces to and from SAP along with functional ABAP debugging, trouble tickets, resolve High incident tickets. Monitor daily exception reports follow up with the SAP specific interfaces between WMS (Warehouse Management system) and TMS (Transportation Management System) and GLMS (Global Management System) and BIW (Data warehouse)
• Worked with the various IS Teams to discern the problem and get resolution. SAP project documentation to store defects within HP Quality center.
• Worked on problems of minimal-moderate scope where analysis of situation or data requires a review of identifiable factors.
• Contribute to the development to Solution Center Service now tool which provides incident tickets from stores and business units. Helped educated solution center team on SAP tickets.
• Provide customer support to the stores.

Business analyst

Confidential

Responsibilities:

• Gathered business requirements through interviews, surveys, prototyping and observations
• Conducted controlled brainstorming sessions with project focus groups
• Wrote full functional and technical specifications and communicated requirements to development teams
• MS - Visio, MS-Project, Windows NT Server 4.0/ 2000/ 2008 , Red hat LINUX 4.0 expertise
• Decisions made with in-depth understanding and interpretation of procedures, company policies and business practices to achieve general results and setting department deadlines.

Marketing & IT Specialist

Confidential

Responsibilities:

• Solution Architect on Real Estate and Customer Relationship Management
• IP telephony infrastructure
• Website development