Professional Summary

• Certified SAP Techno Functional CRM Consultant with more than 11 Years of experience in IT Industry out of which 9 Years of experience in SAP.
• In depth functional and technical knowledge in SAP R3 Objects, CRM, MM, SD and HR.
• Techno-Functional Consultant in SAP CRM with experience in versions CRM 2007 to CRM 7.0 EHP1.
• Technical Consultant in ABAP/4 Workbench with experience in versions from 4.6B to 4.7 and ECC 6.0.
• Extensively worked on SAP CRM Web UI Component Enhancements, CRM UI Framework, One Order Framework, CRM BSP Component Workbench, BOL/GenIL programming.
• Experience in CRM Middleware Setup and Maintenance, Replication of customers and materials between ECC and CRM and ICWEB Configuration.
• Strong experience in Contract Management, Customer Interaction Center CIC , Case Management, Service Request, Service Contract/agreement, Return Repair Management InHouse Repair , Installed Base Maintenance, CRM Pricing Configuration.
• Extensively worked on ABAP Workbench, Interactive Reports, ALV, Dialog programming Module Pool , DDIC Data Dictionary and ABAP FRICEW.
• Good experience in Interface Programming BAPIs RFCs , ABAP Object Oriented programming OOPS Concept and SAP Cross Applications.
• Extensive experience in enhancements using USER EXITS BADIs and Performance Tuning Optimization using various SAP tools.
• Extensively worked on Data Migration with BDCs, Legacy System Migration Workbench LSMW for data uploads for various SAP Projects.
• Single Point Of Contact SPOC for all development requests, develop technical design, code and unit test application fixes and enhancements.
• Expertise in Full Software Development Life Cycle SDLC implementation of SAP R/3.
• Involvement in all phases of the implementation process from business process analysis, As-Is study of system, Documentation, Business Blueprint , Activity diagrams for process description , GAP Analysis, Complete system configuration, Unit Testing, Integrated Testing, End User Training and Production Support.
• Involved in implementing common development processes and procedures provide QA reviews and make recommendations for change.
• Worked on Functional and Technical Specifications and taken the full responsibility of the delivery at client locations.
• Extensively experience in both Maintenance and Implementation projects.
• Strong analytical problem solving skills and interpersonal communication skills.

Experience Summary

Confidential

SAP Senior Consultant

Responsibilities

Implementation and Support of SAP CRM System Customization of Business Roles, Role Configuration Keys, Navigation Bar Profiles etc. Development of Custom Components in CRM Web UI Enhancement of CRM Web UI Components Create the Search Component for One Order Objects Creation and Configuration of Business Partners Development of BOL/GenIL Objects Creation of Web UI Component and navigation with Standard Component Adding custom fields using Application Enhancement Tool AET Configuring the Action Profiles Action Definition Enhancements of One Order Framework Adding custom attributes using EEWB Conducting testing and administered user testing

Confidential

Responsibilities

Enhancements using External List Management ELM BADi in Marketing Message handling using CRM MESSAGES function modules Enhancement of Product Master using SET TYPES and ATTRIBUTES Enhancements of Business Transactions using BTEs Trigger the mail when the status of the Quotation is 'Confirmed' using EXEC METHODCALL PPF BAdi Configure/Implement CRM Actions Business Transaction enhancements using ORDER SAVE Badi Generation of follow up document using COPY CONTROL Badi Exporting the Campaign details to the third party system using Open Channel Badi Creation of drop down list using GETTER method the attribute in Web UI Add the custom attributes and display in the tabular view in U Extend the BOL mode BT with a custom relationship to accommodate custom table Created the Custom Genil/BOL Object Model Configuration of Sites, Publications and Subscriptions using Middleware Admin Console Displayed the Z-Table as an assignment block in Web UI

Confidential

SAP AG Internal

Responsibilities

Development of CRM Web UI objects Enhancements of Web UI Components Replication of customers and materials between ECC and CRM using CRM Middleware Clearance of SPAU/SPDD list Development of various RFCs for Portal Application Configuring the Incompleteness procedure for Business Transactions Navigation from Custom UI component to Standard UI component Implementation of Transaction Launcher Enhancement of Recent Objects UI Component for IC Web Client

Confidential

Responsibilities

Team Lead for the implementation of SAP CRM Leasing Module Custom Enhancements Development of Master Schedule and Sub-Contract Schedules in Leasing Module Requirement gathering, development work assignment to team, Unit testing Preparing the Delivery Documents such as Technical Specification, Unit Test Cases, Unit Test Results, Code review checklist etc Integration of Custom Developed Leasing Module to Standard SAP CRM Module Responsible for the Post Implementation Support and Integration Testing

Confidential

Responsibilities

Supported and modified SAP CRM Configuration Collected business requirements and conducted process analysis Configuration of Actions in CRM Sales Module Designing and development of Smart Forms Sending smartform output as attachment through mails Performs complex ABAP programming, testing and debugging functions related to the implementation of SAP CRM module Work on all aspects of ABAP programming such as Reports, Transaction, Dialogue Programming, Optimization, ALV etc Translate functional specifications into SAP ABAP technical specifications Conduct new functionality/enhancement assessments and suggest areas for improvement in the internal processes and make recommendations or solutions to support the ever changing business needs Peer review Functional Spec analysis, Preparing Tech Spec, UTR, UTC, Delivery Document etc

Confidential

SAP Maintenance / Production Support

Responsibilities

Reviewing the alternatives available and to pick the best solution and to design a solution for it Coordination in delivery of developments within predefined targets during SAP Implementation Developed Reports, Interfaces, Enhancements Conversion Programs Development of Module Pool programs as required Scheduling batch jobs using FM JOB OPEN, JOB SUBMIT, JOB CLOSE Implemented the BADI ME PROCESS REQ CUST for Purchase requisition validations Created Transaction Variants for XK01, XK02 and ME21N Involved in Transport Management activities Involved in SPRO Configuration activities like creating new plants, changing the attributes etc Participated in SAP Upgrade activities to ECC 6.0, Actively worked on Unicode Conversion programs Developed Interactive ALV and Classical reports in MM FI and FM areas. Development of Smart Forms Conducting testing and administered user testing