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Functional Analyst Resume

Bethesda, MD


  • Over ten years of progressive experience in Database, Web, and Graphic Design.
  • Ten years developing Microsoft SQL Server and Microsoft Business Intelligence Stack (SQL Server Reporting Services (SSRS) and SQL Server Integration Services (SSIS))
  • Extensive knowledge in the creation and modification of deployment scripting
  • Adept in working with tables, views, stored procedures, functions, indexes and SQL jobs


  • HTML
  • CSS
  • SQL
  • Transact SQL (T - SQL)
  • Working knowledge of
  • JavaScript
  • XML
  • Oracle SQL and PL/SQL
  • C#
  • VB/.Net
  • ASP/.Net
  • Adobe CS Suite (Dreamweaver, Fireworks, Flash, Photoshop, Illustrator)
  • Visual Studio (2005-2013, including BIDS and SSDT)
  • Office 365
  • SAP web intelligence reporting tool
  • Microsoft Office 2003-2013 (Word, Excel, PowerPoint, Access, OneNote, Visio, InfoPath)
  • SharePoint Designer
  • Windows 3.1-Windows 10
  • Windows Server 2008 and 2012
  • SharePoint 2007, 2010 and 2013


Confidential, Bethesda, MD

Functional Analyst


  • Managing incoming requests for system administrators
  • Managed stage and production releases for system administrators
  • Provided SQL Server database support to developers
  • Creation of queries and T-SQL statements
  • Creation of tables, views, stored procedures, indexes and functions
  • Developed deployment scripts
  • Developing SQL Server Integration Services (SSIS) and SQL Server Reporting Services (SSRS) solutions
  • Created documentation for developed processes

Confidential, Chambersburg, PA

Applications Engineer


  • Gathered data from multiple sources to analyze database environment and identify upgrades needed to SQL Server databases
  • Gathered requirements and created application for rental equipment and services; updated rental information in a VB.NET application
  • SQL Server development and support
  • Used SQL Server Reporting Services to develop for client reports for tracking hours and schedules of minor employees
  • Application development and support (mainly in VB.net)
  • Provided PC support for internal users

Confidential, Alexandria, VA

Technical Analyst


  • Troubleshooting and resolving issues within email mailings for clients in HTML, CSS, and JavaScript
  • Creating Reports using SQL Server Reporting Services (SSRS)
  • Providing technical support to departments within company

Confidential, Germantown, MD

Systems Analyst


  • Worked with end clients to gather requirements and create functional specifications for SharePoint applications
  • Used SharePoint 2013 and SharePoint 2010
  • Site Collection creation and management
  • Migration from one environment to another (using Metalogix and ShareGate Software)
  • Provided end user support and created training videos for SharePoint users

Confidential, Hagerstown, MD

Application Developer


  • Worked with executive business team and end users to understand client needs for reporting solutions and database applications
  • Created entity relationship diagrams
  • Created workflow diagrams for ETL processes
  • Creation of SQL Server database scripts in supporting business needs of an in-house built web-based quality monitoring application.
  • Creation of SQL Server Reporting Services (SSRS) reports to
  • Provide information to senior and executive level management
  • Create a SSRS report to act as a utility, i.e.: users would have the ability to update data from a SSRS report.
  • Creation of SQL Server Integration Services (SSIS) packages to perform tasks, such ETL and SQL Server jobs.
  • Point of Sale Head Desk Team Lead
  • Assisted point of sale (POS) phone representatives with any issues they would have during a call
  • Troubleshot merchant point of sale (POS) credit card terminals over the phone over various Confidential platforms
  • Created training materials and user guides
  • Point of Sale Help Desk Associate
  • Troubleshot merchant point of sale (POS) credit card terminals over the phone over various Confidential platforms
  • Created user manual for merchant customers to operate the POS terminals
  • Used HTML to create web based resources for technical specifications of terminals

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