SUMMARY
- Graduated professional seeking for opportunity within the technological field; highly interested in network security system, programming, software engineering, Database Management, web development.
TECHNICAL SKILLS
Web: HTML, CSS, JavaScript, Bootstrap, JQuery
Programming: PostgreSQL, Python, Github, C++, C, Java projects, Website portfolio projectWindows, Macintosh, printer troubleshoot, network security, PC troubleshoot, Excel, PowerPoint, Word, fluent in French, and Creole.
PROFESSIONAL EXPERIENCE
Confidential, West Nyack, NY
Mobile Technician
Responsibilities:
- Performing full diagnostics of Apple and android devices
- Apple tech: Disassembling Apple logic board, battery, display for phone to operate
- Level - 1 tech: Software Technician, taking apart Samsung charging port, display, battery
- Level -2 tech: Assigning to diagnose, flash, upgrade, troubleshoot and replace parts of the phone board using hot air and cabling
- Taking from 15 to 20 calls daily while maintaining metrics such as handle time, call quality, and customer surveys
Confidential, West Nyack, NY
Sales Associate
Responsibilities:
- Supervised, trained and implemented work for new trainees, communicated directions to new trainees orally and verbally in order to complete their objective effectively.
- Performed transactions such as online orders, issuing receipts, refunds, or credits due to guests/customers, assisted customers with filling out credit applications.
- Completed tasks in a timely manner, opening and closing procedure of cash registers and store.
Confidential, Tarrytown, NY
IT Consultant (Internship)
Responsibilities:
- Diagnosed software issues, installed updates or new software, removed malicious programs, disassembled systems on-site to diagnose issues and make selected repairs to hardware, consulted with customers regarding technological needs, as well as technical issues.
Confidential, Congers, NY
Database Analyst (Internship)
Responsibilities:
- Used Excel and SQL database to create queries of customer products
- Diagnosed and reinstall windows OS on computers
