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Mobile Technician Resume

4.00 Rating

West Nyack, NY

SUMMARY

  • Graduated professional seeking for opportunity within the technological field; highly interested in network security system, programming, software engineering, Database Management, web development.

TECHNICAL SKILLS

Web: HTML, CSS, JavaScript, Bootstrap, JQuery

Programming: PostgreSQL, Python, Github, C++, C, Java projects, Website portfolio projectWindows, Macintosh, printer troubleshoot, network security, PC troubleshoot, Excel, PowerPoint, Word, fluent in French, and Creole.

PROFESSIONAL EXPERIENCE

Confidential, West Nyack, NY

Mobile Technician

Responsibilities:

  • Performing full diagnostics of Apple and android devices
  • Apple tech: Disassembling Apple logic board, battery, display for phone to operate
  • Level - 1 tech: Software Technician, taking apart Samsung charging port, display, battery
  • Level -2 tech: Assigning to diagnose, flash, upgrade, troubleshoot and replace parts of the phone board using hot air and cabling
  • Taking from 15 to 20 calls daily while maintaining metrics such as handle time, call quality, and customer surveys

Confidential, West Nyack, NY

Sales Associate

Responsibilities:

  • Supervised, trained and implemented work for new trainees, communicated directions to new trainees orally and verbally in order to complete their objective effectively.
  • Performed transactions such as online orders, issuing receipts, refunds, or credits due to guests/customers, assisted customers with filling out credit applications.
  • Completed tasks in a timely manner, opening and closing procedure of cash registers and store.

Confidential, Tarrytown, NY

IT Consultant (Internship)

Responsibilities:

  • Diagnosed software issues, installed updates or new software, removed malicious programs, disassembled systems on-site to diagnose issues and make selected repairs to hardware, consulted with customers regarding technological needs, as well as technical issues.

Confidential, Congers, NY

Database Analyst (Internship)

Responsibilities:

  • Used Excel and SQL database to create queries of customer products
  • Diagnosed and reinstall windows OS on computers

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