OBJECTIVE

To secure an IT or previous positions with an organization where my job experience and Microsoft training will enhance the technical support team and benefit the operational efficiencies.

QUALIFICATIONS

• Knowledgeable of DFA, SAP, ISO9000 environment, OMD software and RF inventory devices
• Install and troubleshoot hardware and Windows O/S 98 to XP
• Fully bilingual in English-Spanish
• Reception and distribution activities using packing equipment and USP systems
• Highly familiar with computers and use of windows environment
• Highly energy bilingual individual, self-develop and very creative within my area of influence
• USA Permanent resident since 1995, USA citizenship in progress.

Confidential

Warehouse Assistant

TECHNICAL SKILLS

Microsoft Windows 2003 Pro/Server/XP installation and configuration, Active Directory administration and design, Active Directory Migration Tool ADMT , DNS, DHCP, Routing, Remote Access, TCP/IP and troubleshooting network connectivity, Windows 2003 Network Infrastructure, Windows 2003 Directory Services, Windows 2003 Network Environment, Windows 2003 Directory Services Infrastructure, Windows 2003 Network Security, LAN/WAN, routers, switches, hubs, firewall, fault tolerance, RAM, hard drives and network protocols, Microsoft Word, Excel, PowerPoint.Confidential The Packet Delivery Process, Router Security, and Remote Access, Cisco ICND1 1.1, Implementing Wireless LANs, Cisco ICND1 1.1: Optimizing and Troubleshooting Switch Security, Cisco ICND1 1.1: Switching in LANs, Cisco ICND1 1.1: Network Connections and Communications, Cisco ICND1 1.1: Fundamentals of Networking, Mentoring 640-822 Interconnecting Cisco Networking Devices Part 1 ICND1 , Certificate Services, SANs, and High Availability in Windows Server 2008, Accessing Windows Networks Remotely in Windows Server 2008, Mentoring ITIL V3 Foundation ITV3F , Accessing Windows Networks Remotely in Windows Server 2008,

Soft Skills

• Excellent written and oral communication skills
• Excellent customer service and interpersonal skills with the ability to build partnerships across all teams and levels
• Ability to work independently and in teams with minimal supervision.
• Have excellent knowledge of Network Administration
• Process intensive work detail oriented
• Excellent analytical and organizational skills
• Ability to work independently and proactively to complete assignments

Languages: English and Spanish Fluent

EMPLOYMENT EXPERIENCE

Confidential

Event Monitoring and Control

• Provide technical support from event consoles, phone, chat, email, and web ticketing interfaces to internal and/or external customer on software/hardware products, business processes, and services.
• Work performed within generally defined parameters use some degree of judgment required in resolving non-standard problems. Normally receives general instructions on most work.
• Responsible for routing more advanced problems outside of established guidelines to appropriate personnel. Assignments are semi-routine in nature.
• My responsibilities include but are not limited to responding to device events and answering incoming calls, emails and chat to provide technical assistance following established procedures and guidelines.
• Familiar with the use of VMWARE software 4.0
• Disaster and Recover lost data by accessing servers via DLL libraries.

Confidential

Analyst I-Sys Ops Main Mid

• Responsible for performing duties of administering user id access to information residing on company computer systems Windows, Mainframe, and Midrange which includes Unix, AS400, RACF and in-house application systems running on these computer systems, and will facilitate requests with other Lines of Business in the Enterprise to ensure the access requests are performed to meet process SLA set up by Global Information Security GIS .
• Responsible for the daily security administration of 300,000 user accounts on multiple platforms which include windows 2003, Midrange, RACF, Mainframe, email and proprietary in-house applications.
• Directly interact with associates to rapidly solve security related issues in a very demanding and time sensitive atmosphere.
• Monitors several requests avenues and processes standard requests from clients with direction from more senior members of the team.
• Performs user id administration additions, modifications, deletions for operating systems and in-house applications based on information contained on access administration forms, System Access
• Management SAM , Service Center Tickets, iRequest Access tickets, WinOrs tickets, or pre-defined Role Based Access Control definitions
• Ensure assigned access requests are complete and properly approved prior to analyzing for processing or rejecting the requested access.
• Uses analytic skills in everything they do to maintain integrity of user ids.
• Ensure all assigned user id access requests are processed within standard, or, report to management when standards cannot be achieved.
• Adheres to Corporate Information Security guidelines through all tasks.
• Actively communicates process improvement ideas to management.
• Ensures errors, system issues, or multi-user issues are immediately communicated to management.
• Understands the implications to the Business at large when access is not available.
• Communicates trends and special requests or questions to Senior Analysts for review and further consideration for process modification.

Confidential

Purchasing Assistant

• Assist with maintaining warehouse inventory using OMD software
• Purchase and track material goods supplies for the warehouse on the daily basic
• Coordinate vendors and trucking companies for the delivery of the products to the warehouse
• Direct participation on inventory procedures and audits

Warehouse Assistant

• Processed and shipped customer orders using UPS/FedEx software
• Entering and outing inventory via company software
• Prepare, fill and ship customer orders using FedEx software

Confidential

Material Handler/Stock Coordinator

• In charge of sending emergency and very fragile instrument shipments
• Coordinated with others members of the team for final shipment Domestic and international
• Keep accurate, written and computerized, log
• Involved in shipping, receiving and storing supply material raw work and progress finished goods
• In charge of emergency and very delicate instrument shipments.
• Maintaining a constant and accurate inventory using RF devices