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Business Objects Resume

Chennai, IndiA

Experience Summary:

7 years of experience in Business Objects-Crystal Reports with strong technical troubleshooting and analytical skills balanced with the ability to communicate and implement technology plainly and simply. Highly organized with the ability to efficiently manage multiple tasks and resources. Good Team Player and proven capabilities in Problem Solving, Quality Standards Commitment, Interpersonal Relations & Troubleshooting with ability to interact with individuals at all levels.

Professional Experience

Company
Designation
From
To
Confidential, Chennai
Solution Delivery Analyst
Dec '2011
Till date
Confidential
Sr. Process Analyst
Mar 2009
Dec '2011

Confidential

Sr. Software Engineer
Aug 2007 
Mar 2009

Confidential, Chennai, India.

Escalation Lead
Feb '2005
Jul 2007

Academic Qualification:

B.Sc Physics Confidential Achievements:

  • Centre Topper in Semester I of the GNIIT Course at NIIT Ltd
  • Received Scholarship in Semester III for the outstanding performance
  • Awarded as Best Performer during the quarter Apr-Jun '2006 from Slash Support for the outstanding performance.
  • Contributed to online support content in the form of Knowledge Base articles which was published in Business Objects support site

Skill sets: Good Knowledge in ITIL v3 Framework, Remedy 7.0 Business Objects XI R3, R2, WebI Rich Client Crystal Reports versions XI R2, XI, 10, 9.

  • Expertise indevelopingcomplexReportsin Business Objects and Crystal Reports using multiple sub reports and drilldown features and using conditional suppression formulas
  • Good knowledge in MS SQL Server and ability to build SQL queries.
  • Strong and confident track record in using Formulas in the reports.
  • Good record keeping and documenting skills
  • Confident in designing Complex reports with Charts and Cross tabs
  • Making effective use of Dynamic Cascading Parameters, Storing command objects, graphics, formulas and custom functions in the report to create flexible reports

RDBMS

  • Strong and Confident track record in SQL and MS SQL.
  • Good in query processing, access methods internals, index / search, transaction management.
  • Good knowledge in implementing business constraints using triggers and stored procedures

Project Details:

4: Confidential, Chennai Dec '2011- till Date

Client

Confidential is a World leader in Banking and Securities. It's a U.S.based financial services holding company.

Role

Team Lead

Operating System(s)

Windows-XP

Skills

Interactive Report Designer - a proprietary tool of State Street created using Actuate and Jasper Good Domain Knowledge in Securities

Environment

Interactive Report Designer

Contribution

  • Analyse DataMart and Report specification and develop the reports in Interactive Report Designer
  • Report the Open issues and datamart issues raised during the report development
  • Suggests technical solution to the team members which helps in increasing the productivity
  • Verify the results against the SQuirreL (ESP - proprietorytool of State Street)output
  • Fixing Defects and publishing the reports and involve in all the activities for Releasing the reports.

3: Confidential, Mar 2009 - Dec '2011

Description

Confidential is an affiliate of Bank of New York Mellon Corporation & Pershing LLC which is focused on the financial services industry. Its primary businesses include securities servicing and global payment services, private client services and asset management, corporate banking, global market services, and retail banking.

Role

Business Objects Developer

Operating System(s)

Windows-XP

Skills

MS SQL Server, Crystal Reports, Remedy 7.0, BO XI R3, WebI Rich Client

Environment

Windows XP

Contribution

- Analyze the client requirement and design the weekly/monthly/ageing and scorecard reports in Crystal Reports related to Incident Management and Change Management - Support customers using WebEx - Offer excellent customer service in a pleasant and professional manner - An overall infrastructure services summary scorecard was prepared, documented, and stored on a shared drive. The scorecards provide information such as change management statistics, incident data and the Problem Management data - Discuss the Metrics of the Organization and design reports for the management based on the outcome of the analysis. - Good knowledge in Incident, Change and Problem management

2: Confidential Aug 2007 - Mar 2009

Description: Confidential is a leading global business and information technology services company that leverages deep industry and functional expertise, leading technology practices, and an advanced, global delivery model to help clients transform their highest-value business processes and improve their business performance.

Role

.Crystal Reports & Business Objects Developer

Operating System(s)

Windows-XP

Client

CITCO, WallMart

Skills

Business Objects XI R2, MS SQL Server, Crystal Reports XI

Environment

Windows XP, Crystal Reports XI, BO XI R2

Contribution

  • Review the technical specifications given by the client and design the reports according to the requirements
  • DevelopedcomplexReportsin Business Objects and Crystal Reports using multiple sub reports and drilldown features and using conditional suppression formulas
  • Effectively used Parameters in the reports to create flexible reports
  • Shared Technical Tips with the team in Crystal Reports
  • Built complex queries in Oracle, create views and report off them in Crystal Reports
  • Modify the existing report if there is a change in the clients requirements
  • Ensure the reports satisfies the Quality Standards
  • Testing the reports, verify the layouts, data and joins
  • Preparation of Software Project Plan, Detailed Design Document, Use Cases and Unit Test Cases
  • Exporting the Unit Test Cases into the HPQC (HP Quality Centre)

1: ConfidentialFeb 2005 - Jul 2007

Description

Confidential is a Technical Support partner to 'Business Objects'. In Slash Support, a team of 45 Technical Support Engineers provides Technical Support to Business Objects customers all over the world for the products 'Crystal Reports versions 9,10,XI and XI R2'

Role

Technical Support Engineer - BO

Operating System(s)

Windows 2000,Windows 2003 Server,Windows-XP

Skills

MS SQL Server, Crystal Reports, Customer Relationship Management and Technical Consultancy

Environment

Windows XP, 2000, 2003 Crystal Reports XI R2,XI,10.

Contribution

- Provided excellent Technical Solutions for the client - Business Objects worldwide for the Product Crystal Reports versions 9,10,XI and XI R2, a powerful reporting tool. - Investigate and troubleshoot bugs in Crystal Reports, identifying bugs and reporting to Product Development team. Take over the escalated cases from different zones and help the customers in resolving the issues. - Mentored newly joined employees in Crystal Reports and Company policies - Discuss about white papers, written knowledge base articles and other documents provided by the company and provide necessary feedbacks. - Received good appreciation from the customers and management for the outstanding performance

Start Date

02/25/2005

End Date

27/7/2007

Team Size

45

Achievements

Awarded as the "Best Performer" during the quarter Apr-Jun '2006

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