SUMMARY:

• Over 8+years of Extensive IT experience in application design, customization, development, support on Salesforce.com, Force.com platform, Web based application using Apex, Java technologies.
• Extensive 4years working on Salesforce.com CRM as a Salesforce Administrator and Developer.
• Certified Salesforce administrator and Certified Salesforce Developer.
• Ability to efficiently analyze and interpret data using Salesforce.Quick problem solver committed towards any assigned task and excellent communication skills.
• Aiming for a position that gives an edge over my past Salesforce Developer/Administrator experience, thereby making use of my technical and functional expertise besides rich conceptual understanding of CRM applications.
• Experience in administration, configuration, implementation, and support of Sales Force CRM, and Sales Force SFA applications based on Apex Language and leveraging Force.com Platform - - world's first commercial Software as a Service (SAAS) application running in Cloud Computing Environment.
• Implementation experience on using Apex Language (Classes, Controllers & Triggers), VisualForce pages, Custom tabs, Custom Objects, S-Controls, Reports, Analytical Snapshots and Dashboards.
• Expertise in Administration, Configuration of Sales and Service Cloud Sales Applications.
• Experience working with Apex data types, collections, control flow statements, classes, objects and interfaces.
• Well versed in Administration setup such as manage users and data management. Experience working on data migration projects.
• Configured opportunities, sales processes and territories .
• Experience in working with client specific solutions like Salesforce.com Sandbox deployments, Force.com IDE, Eclipse IDE, SOQL, SOSL and various production environments.
• Extensive experience working in Agile and WaterFall methodologies.
• Developed Visual Force pages to implement custom functionality .
• Supports the RM Manager by participating in meetings and helping organize work and/or training sessions around new products being introduced into the ICE and NYSE technology lifecycle.
• Work closely with internal and external teams to understand business and functional requirements to develop automation, requirements, and deliverables to Development, QA and Production environments.
• Used sandbox for testing and migrated code to deployment instance after testing.
• Expertise in maintaining different pricebooks.
• Experienced in data modelling using Salesforce.com standard and custom objects.
• Efficient in understanding the business requirements and creating custom apps, custom objects and fields, relationships, page layouts, validation and workflow rules.
• Experienced in creating public groups, different types of reports and dashboards.
• Experienced in creating public, private and unlisted Chatter Groups to collaborate with other team members while working in a team.
• Hands on experience implementing Security/Sharing rules, configured Permission Sets, Field level Security, Record level Security, Profiles, Roles and resource monitoring at different hierarchical level of Organization.
• Efficient in using the translation workbench and creating mass emails using various templates such as text, html, custom html and Visualforce.
• Experienced in working with various Salesforce apps such as Roll Up Helper, Field Trip, Jitterbit Data Loader, MailChimp, DupeCatcher and also mobile apps such as Evernote for Salesforce, Cirrus Insight.
• Accurate in setting the appropriate workflow and validation rules on the given data and customizing the Service Cloud.
• Experienced in using the Data Import Wizard, Data Loader and Jitterbit Data Loader data migration tools.
• Experienced in adding campaign members from contact, lead and person account reports.
• Experienced in managing campaign members and updating the status of campaign members using campaign history related list, manage members, and from a CSV import file.
• Precise in setting up the user permissions as an administrator for accurate and secure data analysis.
• Lead planning meetings, analysis development, test inspections, and other project meetings throughout project life cycle.
• Experience in web technologies like HTML, XML, CSS, JSP, JavaScript, and SOAP . Developed Web components using Servlets, JSP’s, tag Libraries,XML, StrutsandUML.
• Experienced working in Cross-functional teams, identifying business requirements and supporting sales/marketing efforts.

TECHNICAL SKILLS:

CRM Applications: Salesforce.com

Web Technologies: Java, J2EE, JSP, JDBC, HTML, XML, CSS

Salesforce.com: Chatter, Sales Cloud, Service Cloud, Data Migration, Salesforce1, AppExchange

Scripting Languages: TCL, Perl

Other Data Analysis Software: SAS, Microsoft Office 2003, 2007, 2010

Operating System: Windows XP, 7, 8, Unix/Linux

Tools: Microsoft Office 2003/2007/2010, Salesforce, UML Tools, Tableau, Congo s

PROFESSIONAL EXPERIENCE:

Confidential, Jersey City, NJ

Salesforce.com Developer/Administrator

Responsibilities:

• Interacted with various business team members to gather and document the requirements for Salesforce Interface development and documented them.
• Worked extensively with various Salesforce objects such as Accounts, Contacts, Leads, Campaigns, Reports, and Opportunities.
• Customized Service cloud for applications internal to the organization.
• Designed and implemented Custom Objects, Page Layouts, and Custom Tabs to suit application needs.
• Added campaign members from contact, lead and person account reports.
• Managed campaign members, updated the status of existing campaign members from the campaign history related list, manage members, and from a CSV import file.
• Created follow-up campaigns.
• Created Profiles and Roles based on organizational role hierarchy, implemented Record-Level and Field-Level security and configured their sharing settings.
• Performed Data Analysis and migrated data from SQL Server database to Force.com platform using the Data Loader. Also, used Jitterbit Data Loader for data migration.
• Designed various Communication Templates.
• Created Workflow Rules and defined related tasks, email alerts, and field updates to automate processes.
• Customized Dashboards to track usage for productivity and performance of sales teams.
• Worked with Field Trip app to keep a track of the used fields.
• Used Cirrus Insight app for integrating Google apps such as Gmail and user Salesforce records.

Environment: Salesforce.com platform, Data loader, SQL Server, Workflow rules, Email alert, Triggers, Visualforce page, Dashboard, Reports

Confidential, Jersey City, NJ

Salesforce.com Developer/Administrator

Responsibilities:

• Administrator of Salesforce.com CRM application responsible for configuring and maintaining user security settings as per organizational policies.
• Worked as administrator and BSA on the data migration project from Siebel to Salesforce cloud application.
• Worked on the Agile Scrum model aimed at adaptability and customer satisfaction.
• Involved in functional requirement gathering, Business Analysis, scope definition and designing of functional solutions leveraging Salesforce.com.
• Responsible for design and development of client Salesforce.com Service Cloud implementations.
• Configured email to case customizing the service cloud.
• Worked as administrator granting and maintaining user roles, groups, permissions and enabling various security controls.
• Developed approval process requests for automated alerts, mass email generation and other processes as per the application requirements.
• Implemented Salesforce.com to deliver email marketing campaigns externally to customers to strengthen relationships.
• Developed Visual Force pages to implement custom functionality .
• Worked on enabling Apex triggers with the help of the team.
• Implemented various validation rules and workflows.
• Created project plan to implement sales automation to track contract opportunities and leads generated from marketing campaigns.
• Created sandbox environment for end user training.
• Used Tableau and Cognos to create complex reports.
• Customized Sales Cloud for campaign, leads, opportunity objects. Also, implemented sales automation to track contract opportunities and leads.
• Created reports and dashboards to effectively represent the analysis done on the data internal to the organization. Analyzed pipeline and forecasting trends for sales and marketing reports.
• Responsible for performing administrative and configuration functions in Salesforce.com CRM such as create/modify Objects, different types of fields, manage users, security settings, permission sets, etc.
• Created different types of reports and dashboards.
• Experienced in uploading user records to Salesforce using Apex Data loader and Jitterbit.
• Prepared test plans, test cases to test the various functionalities of salesforce.com implementation.
• Created user manuals and Standard & Procedure documents.
• Created custom page layouts, and developed Visualforce pages.
• Represented the Support team in project meetings for new applications and solutions, communicate support requirements.

Environment: Siebel, Force.com, Sandbox, Apex Triggers, Visualforce pages, Salesforce Service cloud, Tableau and Cognos, Test classes

Confidential, Roxbury, MA

SalesforceDeveloper

Responsibilities:

• Involved in project to understand the business needs and objectives of the system.
• Interacted with the end users and stakeholders, involved and gathered technical requirementsfor the integrated system.
• Interacted with users and different teams, involved in the application development for better development, understanding of the business, and IT process.
• Created and managed User Roles, Profiles, Permissions, and Role Hierarchies, Public Groups, Security Controls, and Shared Settings.
• Created different workflow rules, approval processes and validation rules.
• Created Custom Fields, Custom Reports, Field help, Custom Formulas, and Field History Tracking.
• Linked notes, documents and files from Evernote to corresponding Salesforce user records.
• Defined Workflows and set up Workflow Rules, Tasks and Alerts and created Workflow Approvals.
• Customized Applications, Page Layouts, Lookup Fields, Standard Related Lists, Tabs, and defined dependent Pick Lists. Customized Dashboardstotrack project status and performance of business centers.
• Participated in JAD sessions for requirement gathering, analysis, and design.
• Used Data Loader for insert, update, upsert, and bulk import or export of data from Salesforce Objects. Used it to read, extract and load data from comma separated value (CSV) files.
• Generated weekly status reports and Ad-hoc reports to monitor the progress and identify critical points to reallocate resources and Decision support for Software Development Life Cycle.
• Integrated the Web Services for extracting the data from external systems.

Environment: Profile settings, permissions, Workflow rules, Dashboard, Data loader, SOAP

Confidential, Northampton, MA

Salesforce Developer

Responsibilities:

• Involved in functional requirement gathering, Business scope definition and configuring a system.
• Worked as a team in creating and maintaining a custom app to use the data internal to the organization.
• Customized sales cloud based on the organization requirements.
• Designed and deployed custom page layouts, created email alerts and field updates.
• Used Force.com platform to create Visualforce pages to develop custom business logic.
• Used field level security along with page layouts to maintain and manage user security settings.
• Created validation rules, approval processes and auto-response rules.
• Worked on Apex triggers, Apex classes and Visualforce pages.
• Worked with a team on Unit Testing and preparing test cases for developments done during the project.
• Worked with Salesforce1 and AppExchange.
• Implemented case escalation process.
• Managed campaign members and worked with standard and custom objects.
• Created complex reports and dashboards, both standard and custom.
• Used chatter to collaborate with other team members.

Environment: Force.com, Validation rules, Apex classes, Triggers, Visualforce pages, Sales cloud, Auto-response rules.

Confidential, CA

Java Developer

Responsibilities:

• Created Use Case diagrams, Class Diagrams, Sequence Diagrams, and Deployment Diagrams.
• Analyzed data and involved in creating reports using SQL queries for all issued Action items.
• Prepared UML artifacts viz. Use Cases, Activity Diagrams, recommended by RUP (Rational Unified Process) for requirements.
• Developed Web components using Servlets, JSP’s, tag Libraries, XML, Struts and UML.
• Used Eclipse as an IDE and Apache Tomcat as an application Server.
• Testing and debugging the project for proper functionality and documenting modules.
• Developed Client request validations and processing using JavaScript.
• Developed application code using Core Java and J2EE (Servelets, XML) in Eclipse tool.
• Developed Session and Entity Beans to implement business functionality.
• Worked on XML conversions and Validations.
• Integrated Java with Salesforce while working with Force.com REST APIs. Used Hibernate and Spring frameworks.
• Worked with Salesforce Data.com Java SDK.
• Implemented Apex Triggers for top-level standard objects such as Contacts, Accounts and custom objects.
• Integrated Java with Salesforce using web services through JSP UI.
• Worked with various Salesforce apps such as Roll Up Helper, Jitterbit Data Loader and DupeCatcher.

Environment: SQL, XML, REST APIs, Eclipse, Java SDK, Salesforce.com, JSP UI, Data loader, Apex triggers

Confidential, San Diego, CA

Salesforce Developer

Responsibilities:

• Writing Test Plan, Test Scenarios, Test Cases and Test Matrix documents analyzing the Use Cases. Responsible for manually testing the entire application for GUI, Functionality, Business Logic and Use case adherence.
• Writing Automated Test Cases, Test Scripts, and Testing Scenarios, using Quick Test Professional for Regression testing, implementing the required checkpoints and updating them from time to time.
• Utilized SQL and PL/SQL for working with data relating to testing, test dataset creation and verification.
• Analyzing key scenarios to realize crucial functional areas of the application, Creation and Execution of QTP Test Scripts against the Key functional areas and Performance Testing of the Application
• Defect reporting, tracking and generation of reports and graphs for management requirements. Involved in designing user screens using HTML, JavaScript, JQuery and swing as per user demands
• Integrated Struts Validation Framework with SpringFramework to provide error handling.
• Used Spring Dependency Injection property to provide loose-coupling between layers
• Used Spring Bean Management, IOC, Dependency Injection.
• Developed XML parser classes by using XPATH API for parsing XML documents.
• Communicating across the team about the processes, goals, guidelines and delivery of items.
• Wrote Test Cases for Unit Testing using JUnit .
• Used JMS for exchange of business data between the applications.
• Involved in testing the complete flow of the modules.
• Maintained and debugged the production application
• Design of the modules of system using UML
• Integration of the modules

Environment: JMS, SQL, HTML, JavaScript, JQuery, Spring Framework, XML