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Salesforce Crm Consultant Resume

SUMMARY:

  • Over 4 years of experience in Salesforce.com CRM Platform as an Administrator
  • Extensively worked on data loader during migrations
  • Developed Custom Objects, Custom Reports and configured the Analytic Snapshots to dump the data on regular basis for the sales performance and lead generation statistics
  • Worked with various salesforce.com objects like Accounts, Contacts, Leads, Campaigns, Reports, and Dashboards
  • Created user Roles and Profiles, security controls and shared settings.
  • Developed Custom Objects, Custom reports and configured Analytical Snapshots to dump the data into on a regular basis for sales performance and lead generation statics.
  • Played a key role in UAT, SAT and training business users on SFDC system and process
  • Worked on different integration projects. Good experience on B2B & B2C SFDC patterns involved interaction with all the various parties involved.
  • Proficiency in SFDC Administrative tasks like creating Profiles, Roles, Users, Page Layouts, Email Services, Approvals, Workflows, Validation rules, Reports, Dashboards, Tasks and actions.
  • Experience in working with Salesforce.com sandbox and production environments.
  • Familiar with standard and custom objects
  • Experience in Administration, Configuration, Implementation and Support of Salesforce CRM
  • Veeva Implementation on force.com platform
  • Involved in resolving the tickets with QA team
  • Daily interaction with off - shore QA team.
  • Organized user trainings and UAT with business users
  • Worked on Veeva Vault Promomats and Medcomms
  • Configuring lifecycles, workflows, users, fields, states, roles, products, security groups in Veeva Vault
  • Worked on TOT, Calls, Cycle Plans and other Veeva custom objects.
  • Gathering business requirements and organizing meetings.
  • ALT and Zip to terr data loads.
  • Data migrations.
  • Changing and configuring Veeva objects, custom settings, page-layouts, profiles, record types, workflow rules and permission sets..
  • Worked extensively on various salesforce.com standard objects like Accounts, Contacts, Opportunities, Products, Cases, Leads, Campaigns, Reports and Dashboards.
  • Experience in data migration using Import wizard, Apex Data Loader
  • Implemented security and sharing rules at object, field, and record level for different users at different levels of organization.

PROFESSIONAL EXPERIENCE:

Confidential

Salesforce CRM Consultant

Responsibilities:

  • Performed the roles of Salesforce.com Developer and Administrator in the organization.
  • Perform administration tasks as needed, managing custom fields, integration and data clean up.
  • Integrated SFDC with external systems using Salesforce Partner Web Services for approval and custom workflow solution.
  • Performed the roles of Salesforce.com Developer and Administrator in the organization.
  • Interacted with the Salesforce.com premium tech support team on a regular basis.
  • Interacted with various business user groups for gathering the requirements for salesforce.com CRM implementation.
  • Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization
  • Worked with various salesforce.com objects like Accounts, Contacts, Leads, Campaigns, Reports, and Dashboards
  • Developed Custom Objects, Custom Reports and configured the Analytic Snapshots to dump the data on regular basis for the sales performance and lead generation statistics
  • Maintained user roles, security, profiles, and workflow rules wherever necessary.
  • Created user Roles and Profiles, security controls and shared settings.
  • Developed Custom Objects, Custom reports and configured Analytical Snapshots to dump the data into on a regular basis for sales performance and lead generation statics.
  • Created the workflows for automated lead routing, lead escalation, alerts and custom coaching plans.
  • Provided the training to the internal business users to use the application and develop their own custom reports.
  • Customized the Dashboards to the track usage for productivity and performance of business centers and their sales teams.

Confidential

Veeva Valut/ Salesforce Consultant

Responsibilities:

  • Interacted with the Salesforce.com premium tech support team on a regular basis.
  • Building Veeva Vault work flows
  • Gathering business requirements and organizing meetings.
  • Supporting Veeva administration
  • ALT and Zip to ter data loads.
  • I-rep implementation
  • Change control management from sandboxes to production.
  • Changing and configuring Veeva objects, custom settings, page-layouts, profiles, record types, workflow rules and permission sets.
  • Trained on CLM and iRep in Veeva.
  • Interacted with various business user groups for gathering the requirements for salesforce.com CRM implementation.
  • Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization
  • Maintained user roles, security, profiles, and workflow rules wherever necessary.
  • Experience in working with Salesforce.com sandbox and production environments.
  • Worked extensively on various salesforce.com standard objects like Accounts, Contacts, Opportunities, Products, Cases, Leads, Campaigns, Reports and Dashboards.
  • Interacted with various business user groups for gathering the requirements for salesforce.com CRM implementation.
  • Experience in data migration using Import wizard, Apex Data Loader
  • Implemented security and sharing rules at object, field, and record level for different users at different levels of organization.
  • Gained a strong knowledge of synchronization, data extraction, transformation, data loading, scheduling, monitoring, and reporting in a cloud computing environment.
  • Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization
  • Data Migration with data-loader

Confidential

Logistics Executive/ Salesforce.com

Responsibilities:

  • Customized standard sales force objects like Accounts, Contacts, case management and solutions.
  • Experienced in training and mentoring team members with product knowledge and business processes.
  • Strong work ethic, taking ownership of all duties and responsibilities and meeting management objectives.
  • Proficiency in SFDC Administrative tasks like creating Profiles, Roles, Users, Page Layouts, Email Services, Approvals, Workflows, Validation rules, Reports, Dashboards, Tasks and actions.
  • Implemented complex approval processes to ensure proper authorization in the high-stakes environment of capital management.
  • Managed users, hierarchical roles, profiles, security controls and territory management.
  • Migrated Accounts, Leads, Contacts, Opportunities and sales data from external systems into SFDC.

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