We provide IT Staff Augmentation Services!

Sales Management Leader Resume

Miami, FL

SUMMARY:

Quality - focused business professional with cross-functional competencies in managing sales, supply chain, operations, and order management as well as customer support and relations. Strong working knowledge of human resources and other federal requirements. In addition, solid interpersonal skills with the ability to contribute as a team player and interface with professionals on all levels in technological, medical, and sales environments. Strong knowledge of spread sheets, call center & data base programs, and SQL.

BUSINESS MANAGEMENT EXPERIENCE INCLUDES:

  • Call CentersMedical Insurance
  • Marketing
  • Operations
  • Order Management
  • Human Resources
  • Supply Chain
  • Process Improvement
  • Regulatory Compliance

PROFESSIONAL EXPERIENCE:

Confidential, Miami, FL

Sales Management Leader

Responsibilities:

  • Execute all Marketing initiatives and directives, campaigns and special events
  • Problem solving: oversee Order Management and Supply Chain performance to resolve and ensure accuracy, effectiveness, and timely fulfillment of orders
  • Effective, high-energy manager, trainer and leader for sales and merchandising staff
  • Instrumental in driving sales and surpassing retail sales goals of $12M for fiscal years ‘12 and ‘13
  • Ensure all internal controls are followed relating to payroll, inventory and safety
  • Coordinate and liaise with contractors for customer issues and installation scheduling

Confidential, MIAMI, FL

Admissions Director

Responsibilities:

  • Heavy interviewing of clients, building relationships and providing solutions to drive business
  • Reacted to shifts in workflow, metrics and deadlines with success
  • Partnered with Marketing in reviewing, executing and revising all email, direct mail, TV, telemarketing and internet campaigns for lead generation for all offerings
  • Reviewed and maintained data & documentation for Legal, Regulatory & Federal compliance
  • Set goals & forecasted: reviewed activity and reporting for tracking & business planning
  • Provided extensive training and worked with representatives on call center efforts, candidate issues and registration requirements to meet metric goals
  • Hired, trained, evaluated, disciplined and discharged subordinate personnel and partnered with HR for compliance
  • Managed training, testing & registration process in accordance with guidelines set by licensing and accrediting bodies
  • Coordinated vendor Management: fulfillment of supplies and building & maintenance services
  • Promoted to Director and increased sales and grew population from 70 to over 400
  • Partnered with Business and Financial Aid offices on receivables, collection, and processing

Confidential, MIAMI, FL

Admissions Representative

Responsibilities:

  • A standout in a strong recruitment team through face-to-face and call center efforts
  • Set appointments in call center setting (outbound/inbound), recruited and registered prospective candidates for Confidential Health programs
  • Assisted prospective students in overcoming obstacles and identifying their unique skills and interests & provided professional career guidance in person
  • Demonstrated strong interpersonal skills at all levels of organization, excellent verbal & written communication skills as well as unmatched customer service focus

Confidential, MIAMI, FL

Business Development - Customer Relationship Representative

Responsibilities:

  • Provided over-the-phone, in-depth, independent, courteous problem-solving services while monitoring existing contracts to ensure highest customer satisfaction
  • Worked closely with accounts to provide forecasting on customers’ anticipated orders and to understand customer order patterns and make suggestions for future orders
  • Accurately and fully recorded customer requests, concerns, suggestions and complaints
  • Established and maintained customer relationships through courteous and efficient servicing of customer requests and updated & managed customer database
  • Administrated orders, complaints, returns and credits while partnering with internal customers to fulfill customers’ requests/resolve customers’ issues with software products

Confidential, MIAMI, FL

Benefit Verification Representative

Responsibilities:

  • Detailed Explanation of Benefits (EOB) information to both practitioners and customers
  • Provided membership verification as well as full benefit information to providers and members in a call center setting
  • Escalated issues to Utilization Management and provided Grievance & Appeals process information
  • Verified referral and various medical procedure authorizations for providers and patients
  • Ordered new ID cards and Provider Directories and changed Primary Care Physicians (PCP) for members

Confidential, SAN JOSE, CA

Customer Service Specialist

Responsibilities:

  • Supply Chain Coordinator and liaison for customers and departments (Engineering, Manufacturing, Master Scheduling, Finance, Product Management and Logistics) for software and hardware Purchase Orders using Enterprise Resource Planning (ERP) platform
  • Provided excellent over-the-phone and written & verbal communication to all levels of Engineering, Financial, Customs, Marketing and Manufacturing on process improvements
  • Member of Internal Project Management Team that streamlined Cisco Internal Order process saving costs and limiting financial exposure
  • Provided pre- & post-sale customer support to resolve questions, coordinated technical support calls for software and hardware products
  • Administrated orders: processed returns & change orders, maintained purchase order support documentation
  • Trained, gave guidance and directed clients and new personnel on Electronic Ordering System, Cisco Configuration Tool and Cisco VoIP
  • Promoted multiple times to oversee customer service for high-level clients and projects

Hire Now