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Director Resume

Herndon, VA

SUMMARY:

  • I am interested in a Director level position to apply my knowledge and experience in I.P., Systems, Data Center, Wi - Fi, Carrier Ethernet and Optical networks. Credentials include:
  • Over 19 years of experience in Operations and Implementations utilizing Six Sigma procedures and KPI’s to ensure zero network downtime.
  • Over 12 years of experience at a national MSO (both Corporate and Regional level)
  • Current focus is ownership of National Backbone Network and Wi-Fi infrastructure.
  • Both Implementations and day-to-day Operations.
  • Previous focus running a TAC-level Operations group for Carrier/Business Fortune 500 accounts
  • Drove SLA penalties down 75% in 18 months through procedural initiative (>$800,000 nationwide)
  • Increased Service Availability from 99.890 to 99.998 in same period
  • Success contributing data justifications, managing and meeting multi-million dollar OpEx/CapEx budgets
  • Ability to relate strategic goals to tactical objectives and meet project timelines
  • Excellent written, verbal and interpersonal communication skills

EXPERIENCE:

Confidential, Herndon, VA

Director

Responsibilities:

  • Currently run all National Backbone and WiFi assets and their associated support groups.
  • Previously Senior Manager of Corporate escalation group for Carrier Cell Backhaul, Metro-Ethernet, DWDM and PRI products.
  • Began career at Confidential as Senior VoIP/IP Engineer and promoted on multiple occasions.
  • Final Operational sign-off on all product requirements, support model changes and engineered solutions.
  • Close working relationship with Business Class and Residential sales teams and Network Operations Center.
  • Provide Fault Analysis/RFO review internally, with customers and with peers.
  • Maintain multi-million dollar CapEx and OpEx budgets within +/-0.05% deviation.
  • Knowledge of fiber construction and managing nationwide projects with aggressive timelines.
  • Previous experience at Confidential on the Voice and Network teams provided me with a strong knowledge of the functional abilities of all peer teams.
  • Lead technical background on multiple Internet technologies.
  • Coordinate contractor and vendor accounts for monitoring and measuring their success.

Confidential, Herndon/Falls Church, Virginia

Senior Network Engineer/Network Operations Supervisor

Responsibilities:

  • Lead Engineer and Supervisor for a Juniper MPLS backbone and Sonus VoIP network at a Network Start-up that went through multiple changes and iterations.
  • Extensive knowledge of VoIP, RTP, TCP-IP, MPLS and other prevalent network protocols.
  • Conducted network maintenance and monitoring at Tier II and Tier III support levels.
  • Responsible as escalation for all T1 through OC-192 acceptance and troubleshooting.

Confidential, Falls Church, Virginia

Carrier Shift Supervisor

Responsibilities:

  • Worked in an Industry leading Network Operations Center responsible for all ISP circuit and equipment monitoring and maintenance.
  • Utilized experience with UNIX, TCP/IP, BGP, OSPF and specific vendor training to obtain multiple promotions.
  • Lead troubleshooting Engineer for Confidential, Frame Relay and ATM.
  • Collaborated heavily with Engineering, TAC and Deployment on new technologies and team training.
  • Supervised small team of NOC Engineers over multiple shifts.

Confidential, Maryland

Technical Controller

Responsibilities:

  • Responsible for monitoring and trouble response in a 24 x 7 Defense Network Operations Center.
  • Installed and troubleshot local base cabling and outside plant.
  • Authored Standard Operating Procedures for Network and equipment specific troubleshooting.
  • Honorable Discharge

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