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It Consultant Resume

St Louis, MO

TECHNICAL SKILLS:

Operating Systems: Windows 2012/2008/2003/2000/ NT 4.0, VMWare ESX 4.x/5.x/6.x, NetApp OnTap 7.x/8.x

Applications & Software: Windows Terminal Services; Citrix XenApp, Metaframe, and Presentation Server; Wyse Terminals; Hitachi Device Manage, Tuning Manager, Data Fabric Manager; Veritas Netbackup and Backup Exec; SCCM/SCOM; Symantec Corporate and Scan Engine; Ghost; Trend ServerProtect; Exchange 20007 & 2010, including OWA; MS SQL2005/2008; Microsoft SQL Reporting Services;; MS Visio; VMWare VirtualCenter, Visual Studio .NET 2008/2010, Symantec Storage Foundation, Windows Deployment Services, RIS, and HP Insight Manager.

Hardware: IBM XIV, NetApp, Hitachi AMS 1000/2000/USV, Sun 7410

Server: Cisco UCS Servers; HP and Compaq Proliant Servers, Dell PowerEdge Servers

Protocols and Network Services: NFS, CIFS, NAT, DNS, DFS, DHCP, SMTP, SNMP, TCP/IP, WINS, IIS, ICA, RDP, SSL, Terminal Server, Active Directory, WhatsUp Gold, HP Insight Manager.

PROFESSIONAL EXPERIENCE:

IT Consultant

Confidential, St. Louis, MO

Responsibilities:

  • Managing OneABI Global Support team (24x7x365). This team provides technical support of Active Directory, FIM, ADFS, DNS, Security, and standards enforcement.
  • Managing Global and North America Active Directory design for 45+ domains (14 Forests), group policy, and advanced troubleshooting.
  • Architecture and management of Windows, Virtual, and Storage environments standards (Best Practices), security, and projects (block alignment; new global domain unification; Modelo/Oriental Brewery, and several microbrewery integrations, Office 365 integration).
  • Utilizing SUMO, WinCollect, SCOM for SOX compliance and general auditing.
  • Server build management, documentation, template updates, and troubleshooting.
  • Creating and documentation of processes Standard Operating Procedures, Service and Operational Level Agreements (SLA/OLA). Including reporting/monitoring of PKI’s.
  • Training and assisting Contractors and Employees with server issues, tools, scripts, and standards.
  • Contributed to Green and Black Belt (Six Sigma) projects on “Reducing Mean Time to Repair for Windows Server Outages - 2012”, “Security Vulnerability Assessment - 2013” and “Token Bloat Reduction” - 2015.
  • Powershell, VBS, HTA, Scripting of tasks and writing scripts for various support teams.
  • Lead technical recovery of annual Disaster Recovery exercise for the Windows Platform. This includes real world disasters and incidents for servers and Active Directory.

IT Specialist I (Storage Engineer)

Confidential, St. Louis, MO

Responsibilities:

  • Enforcing and involvement with document retention policies/violations, legal holds, Merger and Acquisition (DOJ) matters.
  • Active Directory (LDAP and Native) integration for storage devices and management software.
  • Assisting Windows Teams on managing and configuring storage management software and SAN disks.
  • Developing Windows Server build updates and standards.
  • Configured and maintained DFS namespaces for NetApp files, home directories, and common shares.
  • Zoning/Masking LUN’s for ESX, Unix and Windows systems.
  • Defining and implementing “Best Practices” processes to reduce storage costs incorporating Unified Data Management and Digital 5S processes.
  • Maintain NetApp Filer, Sun, IBM XIV, Hitachi (AMS, USV), Cisco and Brocade hardware.
  • Developed processes for alerting for data owners and home directory shares using DFM (OnCommand).
  • Powershell, VBS, HTA, Java, and C++ Scripting for permission and data ownership; building utilities to query home directories; and storage site for managing all devices.
  • General documentation, defining processes, recovery.

Systems Engineer

Confidential, St. Louis, MO

Responsibilities:

  • Migration and consolidation of processes from Canada to North America. This included script updates, group policy changes, rebuilding domain controllers, and Active Directory clean-ups.
  • Develop and maintain tools, packages, and server build images for Windows Server 2003/2008 and VMWare ESX.
  • Develop scripts and processes for maintaining hardware and software.
  • Subject Matter Expert for server troubleshooting, recovery, and deployments.
  • Worked with a variety of HP/IBM/Cisco hardware: DL/ML/BL/UCS Servers.
  • Work in the Alagonia Project cleanup effort in Canada.

Systems Engineer

Confidential, St. Louis, MO

Responsibilities:

  • Develop and maintain tools, packages, and server build images for Windows Server 2003/2008 and VMWare ESX.
  • Develop scripts and processes for maintaining hardware and software.
  • Subject Matter Expert for server troubleshooting, recovery, and deployments.
  • Define server hardware, firmware, and array standards.
  • Define and maintain Bill Of Material templates for corporate IT.
  • Provide documentation to corporate groups on standards and processes.
  • Provide guidance for purchasing and technical specifications to managers and IT groups.
  • Worked with a variety of HP hardware: DL/ML/BL Servers.

Senior Citrix Consultant

Confidential, St. Louis, MO

Responsibilities:

  • Developed and document GPO policies and standards for remote computing environments.
  • Managed Active Directory groups and used groups to limit access to Citrix applications.
  • Participated in offsite Disaster Recovery rehearsal.
  • Tracked Microsoft TSCAL and Citrix licensing consumption. Worked with software compliance team to renew software assurance agreements.
  • Design and managing enterprise wide Citrix Presentation Server infrastructure for domestic and international users (3000+).
  • Documentation for Citrix/Terminal Server environnent; design, support, application installation, and user
  • Worked with a variety of HP hardware: DL360, DL380, DL580, ML570, and BL20p Servers. guides.
  • Developing process controls for project groups and applications, including Change Management and issue tracking for our group.
  • Developed a Citrix Design and Support website to provide various groups with support information.
  • Working with various groups on projects (Project Managers, Network Services, UNIX, SAP, Database, and Support groups).
  • Build Citrix and web servers in a virtualized environment (ESX 2.5.x on DL585).
  • Installing a variety of applications and customizing for Citrix Environments. Configured applications to work mainframe, UNIX, teradata, AS400, and oracle back-end environments.
  • Reporting server implementation to report metrics on servers. Built SQL queries and reports using SQL Reporting Server.
  • Provide 24X7 3rd Level Support for Domestic and International customers, including training 1st and 2nd Level Support.
  • Involvement in Warehouse Management System rollouts at all US breweries. Project utilized Citrix environment with clients running Windows CE, Pocket PC, and XP Professional.

IT Network Tech

Confidential

Responsibilities:

  • Training techs on recovery, processes, and general administrator tasks at Confidential .
  • Created VBScripts, HTA, and other tools to improve system deployments and management.
  • Manage/update images for laptop and desktops.
  • Managing server backups and Department Of Justice backups.
  • User access requests, account terminations, and restores.
  • Troubleshooting OS issues, virus clean-up, recovery, and general support.
  • Managing Telecom, Radio, and Satellite Communication.
  • Documenting standards for D &F sites.
  • Worked with Dell hardware and Cisco phones.

Enterprise Server Administrator

Confidential, Maryland Heights, MO

Responsibilities:

  • Worked on Group and User migrations from a Windows NT 4.0 domain to Windows 2000 Active Directory. Managed security on both domains and provide support for Regional Service Center migration issues.
  • Process improvement: Helped Automated ERD scripts, logon scripts, server build standardization, and documentation. Created standard documentation for group and remote administrators. These include documentation for Veritas Backup Exec 8.6 build 3878, SMS 2.0 Client installation and repair, Citrix Metaframe XP manual server rebuild.
  • Provided upper-level support for 6,000+ employees, National Service Centers and Regional Service Centers.
  • Configured DHCP, DNS, WINS in corporate and remote environments.
  • Worked with a variety of Compaq and HP hardware: DL360, DL380, DL530, DL580, ML570, 1850, 7000, and 8000 Servers.
  • Server builds and upgrades: SQL Server 6.5, 7 and 2000; Windows NT 4.0 and Windows 2000. Migrating data and databases to newer platform.
  • Participated in migrating sites from SMS 1.2 to 2. Package creation and deployment across enterprise. Generated package and information reports with SMS. Provided support for Windows and Novell Client workstations.
  • Planning and organizing our group for patching 400+ servers across the enterprise with Microsoft Security Patches.
  • Developing a plan for updating all enterprise serves with HP SmartStart 6.4 Drivers. This project also included updating all serves with appropriate Service Packs, IE 6.0, SMS Tools, and Internal Security settings. This project is in progress.
  • Managing Enterprise wide security updates through SMS. Coordinating with 35+ remote sites for scheduled reboots, security updates, and package deployments.
  • Managing remote office server decommissions and downsizing. This involves coordination migrating user mailboxes, removing Exchange server from enterprise, removing SMS Site Server, ensuring SMS administration accessibility to site users, publishing Citrix Applications that are affected by downsize and shipment and receipt of hardware to St. Louis MO or Columbia MD.
  • Participated in server standardization with Database Services Group.
  • Provided support for Hyperion Essbase and Clarus servers and testing.
  • Veritas and ARCserve standardization across enterprise. Troubleshooting backup issues locally and remotely. Disaster recovery, restoring files, and databases.
  • Participated in planning, movement, and documentation a datacenter move.
  • Managing Enterprise wide Citrix Metaframe infrastructure and Windows Terminal Server. Responsibilities include application publishing with load balancing and maintaining a web (Java) based ICA client. This includes working with Metaframe 1.8 and XPa.
  • Upgrading servers to Citrix Metaframe XPa Feature Release 1, upgrading published applications, server hardware, and rearranging security groups for Active Directory migration. Made recommendations to management on upgrading to Metaframe XPe.
  • Managed and creating Novell user accounts. This was done to facilitate access to Citrix Servers running in an IPX environment. All our remote users access terminal servers from an IP network.

Consultant

Confidential, Saint Louis, MO

Responsibilities:

  • Created Ghost images for system upgrades with Windows NT and installed customized applications.
  • Upgraded 75+ client computers to Norton Antivirus 7.5.
  • Upgraded 100+ users to Windows 2000. Created custom Ghost images for different systems and departments. Upgraded system memory and CPU.
  • Troubleshooting Cisco 2500 ACS-Async routers.
  • Upgraded client workstations to Outlook 2000.

Information Systems Specialist

Confidential, Des Plaines, IL

Responsibilities:

  • Created and executed a Windows NT/Windows 2000 Migration Plan with Active Directory. Documented server, file system, and user information.
  • Managing internal and external DNS and development servers running Red Hat 7.x.
  • Provided support for 40 servers: websites, demo, development, and internal servers.
  • Built and deployment of Microsoft Exchange Server 2000. Tested PC and Macintosh client compatibility.
  • Documented product upgrades, licensing, hardware, and disaster recovery information.
  • Deployed Veritas Datacenter 4.3 GA for a multi-platform network. Migrated Backup Exec to Datacenter. Managed backup schedule.
  • Managed user, mail, and remote dial-in accounts for company and customers.
  • Terminal Server setup for developers using WinRunner.
  • Deployed and configured WhatsUp Gold 6.02 for monitoring of services and website login.
  • Deployed two Norton Antivirus Corporate Edition servers. Managed client software remotely.
  • Deployed a secondary Gauntlet firewall for backup.
  • Provided support for 30 internal users and unlimited customers worldwide.

Network Analyst

Confidential, Rolling Meadows, IL

Responsibilities:

  • Provided support for 500 LAN/WAN users. Corporate Office and 6 Plant facilities.
  • Documented, rebuilt and maintained Check Point Firewall 4.1, Websense 4.2.4, and Esafe Gateway 3.0 CVP. Worked with Check Point, Aladdin, and SBC on various configuration issues and bugs.
  • Developed and deployed first company virtual private network using Windows 2000 Server. Created remote access policy for vpn user groups.
  • Acquired knowledge and experience with Windows NT/2000 server, ExtremeWare 2.0, WhatsUp Gold 6.02, VNC, and MRTG.
  • Documented and maintained Extreme Network Summit 24/48 switches and Alpine 3808.
  • Built a Solaris 8 workstation for remote logging of Alpine and switches. Built various versions of Solaris workstations for testing.
  • Documented and configured Cisco 1600, 2600 and 3600 Series routers. Developed and deployed a dial-backup for WAN connections.
  • Deployed and maintained five Norton Antivirus Corporate Edition servers. Configured web-based client installation method and managed clients remotely.
  • Installed network connections and configured NIC cards. Including wireless network test products.

Technical Support

Confidential, Chicago, IL

Responsibilities:

  • Provided helpdesk support for 4,000 users. Conference call operators and corporate users.
  • Configured client computers to work in a Novell Netware/Windows NT network.
  • Built and maintained Compaq, Gateway, and HP Windows 9x, NT, and 2000 computers, including investigating networking problems and viruses.
  • Installed software for users, such as Exceed, Clarify, and Oracle Developer.

Network Student Worker

Confidential, Waco, TX

Responsibilities:

  • Provided network support for 15,000 users on a university campus.
  • Installed network connections throughout campus. Migrated network from AppleTalk to Ethernet. Replaced network infrastructure with Category 5 and Fiber Optic cable.
  • Built and maintained Dell, Compaq, HP, Gateway, and Apple computers.
  • Installed Cabletron ELS-100 switches.
  • Trained student workers on networking.

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