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Business Manager Resume

Livonia, MI

SUMMARY:

  • Over 12 years of business analysis experience, a strong applications & process expert background, ability to become an instant SME, including, but not limited to: Oracle, Kronos workforce, Lawson, HR workflow systems, SharePoint, Business Objects, Access and SQL (intermediate) databases. More than 12 years of successful business intelligence implementation and corporate training.
  • Over 10 years building and launching (global to local) IT projects and over 15 years of customer service training and excellence, building procedures and policies or enhancing existing practices related to finance and accounting.

TECHNICAL SKILLS:

MS Visio, SharePoint, Oracle SQL, MS Project, Excel, PowerPoint, Word, & Visio, Publisher, Access Databases, Kronos, LAWSON, Citrix, VPN; Skilled in Finance, Accounting, Reconciliation, Ad - hoc reporting; with proven ability to become an instant SME on new applications/systems and ensure regulatory compliance and best practices. Super user, Subject Matter Expert (SME) and User Acceptance Tester

PROFESSIONAL EXPERIENCE:

Business Manager

Confidential, Livonia, MI

Responsibilities:

  • Managing essential business functions and daily operations; including HR, accounting, budget forecasting and excellence customer service and relationship management.

Technical Business Analyst

Confidential, Detroit, MI

Responsibilities:

  • Documenting requirements in a clear and unambiguous manner: complete, consistent, concise, comprehensible, and traceable. Entering and maintaining project requirements within requirement management toolset (Caliber)
  • Entering and maintaining test strategies, test plans, test cases, and results within policy
  • Effectively and consistently communicating status of assignments and deliverables to project team members & stakeholders
  • Assisting business teams to raise change requests and clarify requirements
  • Identifying and documenting requirements for prospective changes, and work with the architects or engineers to understand the impact to the infrastructure or peripheral/support software
  • Understanding and describing the impact of changes to current processes and configurations, and propose solutions or alternatives
  • Capturing requirements and information flows to enable the generation of solution options and design for complex changes for multiple information systems
  • Analyzing and document potential options and designs, and provide subject matter/technical assurance on those undertaken by suppliers
  • Undertaking configuration for approved requests ensuring that any changes are documented as part of the configuration process
  • Preparing user acceptance tests and data with input from the business change owner; coordinate the necessary teams or parties for the analysis, sign off, testing, rollout and operational acceptance of the changes
  • Providing guidance to business change owners to enable them to produce business - contextualized training and user manuals
  • Taking ownership of assigned incidents. Progressing, escalating and following through to satisfactory resolution, providing assistance and expertise to other IT teams, involving thirds party suppliers as required
  • Developing and maintaining appropriate testing strategies and plans for new functionality/configurations on the applications
  • Updating any relevant documentation with configuration and changes
  • Monitor and maintain SQL database (Oracle)

Business Analyst

Confidential, Detroit, MI

Responsibilities:

  • Project Coordinator / Business Analyst; ensuring all phases of project deliverables, milestones and gates (Waterfall and Agile/SCRUM); scope change control, work breakdown structure and issue management; financial management and analysis
  • Facilitating meetings, approvals, and all necessary support from pre-project to project closure. Ensuring deliverables (key and non key) are provided for all phases
  • Facilitating BRD creation and project resource planning
  • Concurrently attending college full time for B.S HIM at SNHU online

Senior Project Manager

Confidential, Dearborn, MI

Responsibilities:

  • Hired through a contract agency ( IT consultant) and started working for Confidential Co. in July, 2015 to lead a crucial ERP effort for global resource IT staff procurement; including HR, payroll, contracts management, resource acquisition and financial approval software systems
  • Providing project timeline and management, milestone identification and resolution, working with Visio, Microsoft Project, complex excel workbooks and SharePoint for integrated online applications, servers and database instances
  • Ensuring project success and on time implementation, working with the business to perform UAT and agile SDLC to promote enhancements as well as regulations
  • Providing technical system user manuals and process efficiencies
  • Use of critical thinking and business analysis to recommend software and process enhancements for leadership
  • Integrating software and platform interfaces for global consistency in HR, payroll and job fulfillment software workflows

Business Consultant

Confidential, Livonia, MI

Responsibilities:

  • Supported software applications, databases, etc., as well as data analysis
  • Intermediate level of executing SQL scripting in a variety of databases (MS SQL Server). Provided support and training for financial requirements for Clinical Engineering procurement, accounts payable and receivable; large contract financial research performed and analyzed for contracts management efficiencies
  • Provided virtual and onsite new employee and continued education & training; technical writing for system user manuals, desk site and classroom style training. Edited and published quarterly news letter for CE staff
  • Presenting complex subjects to Clinical Engineering staff and upper management; utilizing critical thinking skills for production support calls, email, or system outages. Provided end-user training and support via telephone, web conferencing, desktop share, email. Recreated potential bugs or system defects
  • Creating & maintaining spreadsheets with embedded If, Date, and Averages with counts, cross-check worksheets and using macros and vlookups, pivot tables, as well as data validation in Excel

Technology Liaison/Business Analyst

Confidential, Tampa, FL

Responsibilities:

  • Provided information and troubleshot/resolved user and system problems regarding department systems. Implemented new products
  • Financial and accounting expert for all remittance operations, GAP and FINRA standards (Series 6, August 28, 2009)
  • Lead tester on Oracle platform integration program (SOAP) with new business web and multiple legacy systems (mainframe); introducing new system functionality to streamline the business processes and procedures
  • Utilized middleware integration and analysis tools
  • Performed build validations on project deliverables from development and
  • Root Cause analysis in defects (technical level) to manage bug fixes during builds
  • Project lead or consultant for multiple projects; provide sign-off on new functionality & products for the business management
  • Managed critical relationships with IT, consultants and vendors, internal end users, and business customers & leadership
  • Automated remittance and accounting features and processes to streamline customer policy payment, reinstatement, and maturity and equity transaction in full compliance with regulatory authorities; including reports automation. Implemented electronic payment ability enterprise wide
  • Awarded the ILP Excellence and ILP All Stars award for implementing a systems business solution that saved over $1 million (2010)

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