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Salesforce Certified Administrator Resume

Md, NC

SUMMARY:

  • Salesforce Certified Administrator Sales Cloud Service Cloud Apex Classes Controllers and Extensions Apex Triggers Visual Force Pages SOQL SOSL Dashboards Reports Healthcare Medical devices Retail SAP BW BI Salesforce Administrator Data loader SAP CRM Bex Webi Crystal Reports Dashboard Sol - man, Requirements gathering, software requirement specification, software design specification, UAT test cases software life cycle Production support Business Info Cubes Multi Cubes Multi Providers ODS/DSO Info Sets Info Packages Data Transfer Process (DTP) BIA Index Workflow Profiles create User Permissions. BW on HANA, Tableau, HPQC10, OQ
  • 11 plus years of SAP BI/BW Experience with 4 years of Salesforce.com (Certified in ADM 201) that involves in working on configuration, customization and integration in Salesforce.com.
  • Expertise includes Full Life Cycle Implementations and Production Support Projects in the Health Care, Medical Devices, Manufacturing, Retail, and CPG Domain.
  • Exceptional record of delivering effectiveness, in design, development and implementation of business applications as Techno Functional consultant and also has the experience of leading a team.
  • Expert level in implementing Salesforce.com CRM application.
  • Experience in SFDC Configurations/Customizations - as Administrator.
  • Highly proficient in working in Service Cloud and Sales cloud.
  • Have experience in implementing the Case Management. I was involved in setting up of Email templates, Web to case, Email to case and Auto response rules.
  • Have experience in developing Custom Objects, Custom Fields, Page Layouts, Tabs, Custom objects, Field Dependencies, Relationships, Validation Rules, Workflow Rules, Approval Process and Data Management.
  • Championed at administrative tasks such as User management, creating Users, Profiles, Roles and Permission Sets, Workflow, Tasks and Events, Email notification and templates, Reports and Dashboard.
  • Good understanding on data migration tools such as Apex Data Loader, Salesforce Import and Export Wizard, and Force.com Migration tool.
  • Good understanding in implementing Apex classes, Visual Force Pages, Controllers, Triggers, working with Force.com IDE, writing SOQL and SOSL queries.
  • Excellent working knowledge in Customer Portal and Self -Service Portal.
  • Expertise in the extraction of data from SAP CRM, SAP ECC and Non SAP systems and flat files.
  • Handled projects on various versions like BI 7.X, BW HANA, BW 3.5.
  • Extensively worked on extracting data using CRM Data sources, SD data sources, and good at handling Lo cock pit.
  • Extensively worked in designing and configuring back-end components including Extractors, Info Objects, Start and end routines, Hierarchies, Info Sources, Update Rules, Transfer Rules, Transformations, Info Cubes, Multi Cubes, Multi Providers, ODS/DSO, Info Sets, Info Packages, and Data Transfer Process (DTP).
  • Expertise in Data Source Enhancement, Loading, Scheduling, Monitoring, Process Chains, Open Hub Services.
  • Expert in designing Reports in Bex and dash boards created in SAP WAD. Extensively created Calculated Key Figures, Restricted Key Figures, Formula Variables, Conditions, Exceptions and Structures for developing complex custom reports.
  • Ability in writing Start routine, End routine and Field routines.
  • Expertise in Production Support issues which involved debugging ABAP routines, Data loads, Validation and trouble shooting of Transaction Data and Master Data, Process Chains Monitoring.
  • Hands on experience in performance improvement concepts like Aggregates, BIA index and Compression of Cubes data.
  • Hands on experience in handling BW on HANA (BW 7.4), Webi reporting from Business objects and Tableau.
  • Expertise in HP Quality Center in carrying out the OQ and PQ testing process. Created the OQ & PQ test plans and carried out both OQ and PQ testing.
  • Documented functional specifications, technical specifications, test cases, test results and production support documents. Also involved in providing End-User training on Navigating reports basics of BW.
  • Exposure to SAP Solution Manager (Sol-Man),
  • Experience in SDLC Methodologies.
  • Excellent Documentation, communication, verbal, and problem solving skills. Proficient skills to communicate effectively with Team members, developers, clients and end users in a diverse environment.

TECHNICAL SKILLS:

SFDC Technologies: Apex Classes, Controllers and Extensions, Apex Triggers, Visual Force Pages, SOQL, SOSL, Dashboards, Reports.

SAP Technologies: SAP BW 3.5, SAP BI 7.1, 7.3 SAP ECC, SAP CRM, SAP Bex tools, Webi, Crystal Report, Dashboards

Programming Language: Apex, ABAP/4, Visual basic 6.0, SQL & PL/SQL.

Web Technologies & Others: HTML, ASP, Tableau

PROFESSIONAL EXPERIENCE:

Confidential, MD & NC

Salesforce Certified Administrator

Environment: Salesforce.com & SAP BI, SAP CRM

Responsibilities:

  • Worked closely with service team and business analysts and performed detailed analysis of business and user requirements, designed the solution by customizing various standard objects of Salesforce.com (SFDC).
  • Implemented Security Settings and configured profiles and permission sets.
  • Implemented case management for a team of users up to 500 and a volume of cases up to 300 - 350 per day.
  • Created and used Email templates in HTML and Visual force.
  • Worked on the security level setting in the company for all the levels.
  • Used Salesforce Automation Process, created workflow rules and defined related tasks, time-triggered tasks, email alerts, and field updates to implement business logic.
  • Involved in setting up field level access for each custom object created based on the user’s role within the organization.
  • Worked with field & page layout customization for the standard objects like Account, contact.
  • Worked on workflow rules & approval processes.
  • Worked on Reports & Dashboards.
  • Involved in regression testing with BA team and testing team.
  • Mostly handled the CRM applications. Played a key role in understanding the needs of the users and getting the functional specifications done and then converting them into technical specifications,
  • Played a key role in coordinating IT with Business. I was leading an off shore team.
  • Was involved in many change requests and roll out projects, major/minor and emergency releases.
  • Instrumental in leading the team of developers to develop an application, different phases of testing and release to the production.
  • Provided data to other systems from SAP BW using Open hub.
  • Hands on SAP Solution Manger activities like document maintenance and Transport maintenance.
  • Involved in design and development of Bex reports, reporting and other back end objects like Multi providers, data sources, DSO, info packages, DTPs, Process chains.
  • Developed the CRM data flows on BW on HANA.
  • Used Tableau and Webi for reporting.

Confidential, IL

Salesforce Certified Administrator

Environment: SAP BI, SAP ECC

Responsibilities:

  • Validated functional specifications and written the technical specifications, developed a generic extractor, DSO cube, Multi provider and many other BI objects used in extraction of data. Also worked with reporting objects that are used in creating a query.
  • Developed a critical query KPI Plan Adherence
  • Worked on post go live issues and involved in end user training.
  • Documented the total Data flow along with detailed explanation of the objects developed and their this would be helpful for Knowledge Transfer

Confidential, IL

Salesforce Certified Administrator

Environment: SAP BI, SAP ECC

Responsibilities:

  • Migrated data sources from BW 3.5 to BI 7.0 using export Data sources.
  • Worked on Extracting data from Non SAP Data sources like Oracle using DB connect.
  • Created Info Cubes. DSO, Multi providers, Transformations, DTPs.
  • Worked extensively on creation of Process Chains.
  • Loaded data into DSO, Info Cubes from export data sources.
  • Involved in Flat file extractions.
  • Involved in loading Hierarchies in BI.
  • Involved in writing in some start and End routines.
  • Extensively worked on creation of Queries in Bex.
  • Created Calculated key figures, Restricted Key figures, Variables
  • Created WebI (Sap BO 4.0) reports using Bex query as data source.
  • Created Charts and Bar graphs in WebI.
  • Created test cases and carried out testing of data flow in Info cubes and DSO’s.
  • Involved in Transport Management, while releasing the objects to Quality.

Confidential, IL

Salesforce Certified Administrator

Environment: SAP BW, SAP R3

Responsibilities:

  • Worked as a Team Lead for a Global Finance Data warehouse Project.
  • Worked extensively on RSCRM BAPI, to send the extracts to downstream systems.
  • Worked extensively on creation of Process Chains.
  • Involved in Flat file extractions.
  • Created Bex reports on Multi providers.
  • Broadcasted the Reports.
  • Involved in Support activities.
  • Debugged Data load errors, Delta Queue Monitoring, and Extractor Checker to trace and fix errors.
  • Involved in documentation of all the activities.
  • Trained End Users.

Confidential, FL

Salesforce Certified Administrator

Environment: SAP BI, SAP ECC

Responsibilities:

  • Involved in the requirements gathering from the client
  • Involved in designing data models for different process areas
  • Created Info Cubes, DSO, Multi providers, Transformations, DTPs
  • Creation of detailed test scripts for Integration and User acceptance testing (UAT).
  • Performed Maintenance & Activation of Extract Structure on R/3 Side using LO Customizing Cockpit
  • Involved in loading the data from a flat file data source
  • Created Open Hub destinations on DSO, in order to transfer BW data to a 3rd party system i.e. MSBI
  • Performed Setup Table runs for different SD Data Sources in Logistics application area (2LIS 11 VAITM,
  • 2LIS 11 VASCL, 2LIS 12 VCITM, 2LIS 13 VDITM)
  • Involved in cutover discussion and formulation of cutover strategies for implementing the Enhancement package for SAP BI 7.1 without any business discontinuity
  • Loaded the data from Sap ECC to BW,(full initialize load) as well as current data (daily delta load)
  • Created and Scheduled Process Chains for periodic data loads to various Info Providers
  • Created and released several BW transports using Solution Manager.
  • Involved in getting Start and End Routines written.

Confidential, NJ

Salesforce Certified Administrator

Environment: SAP R/3

Responsibilities:

  • Worked on support activities
  • Document preparation
  • Test case preparation, production tickets creation

Confidential

Salesforce Certified Administrator

Environment: SAP R/3 4.7 SAPBW 3.5

Responsibilities:

  • Extended Billing Item Extractor 2LIS 13 VDITM and also 2LIS 13 VDHDR to pull BSTNK VF PO i.e. Purchase order number.
  • Involved in setting up of procedures for extracting data from SAP R/3 by using LO Cockpit.
  • Involved in extracting the planned data from a flat file to compare with the actual data extracted from R/3.
  • Created BEx Queries and developed a report on the variance of planning.
  • Created Process chain and info packages in which created Info package level routines that will pick automatically the Fiscal Period from master data tables and loads the data into the data targets.
  • Created info objects, ODS as per the business requirement.
  • Carried out Transfer rule mapping as well as update rule mapping.
  • Written simple routines at transfer rule level and update rule level.
  • Activated Business content objects and installed them
  • Giving production support and solving operational issues in data extraction, loading data into data targets and performance.
  • Scheduling the daily, weekend, special period re-loads and on-demand loads.
  • Trouble shoots the load failures and resolving the data issues within the stipulated time.

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