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It Service Desk Analyst Resume

Newark, DE


A conscientious, fast learner offering the ability to assess an organization’s needs and create a complementary, robust web presence. Experienced in all 5 stages of the web development process including: information gathering, planning, design, development, testing and delivery and maintenance. Proficient with a wide array of scripting languages and multimedia web tools.


Languages: HTML,CSS,JavaScript, Wordpress, jQuery,PHP,SQL,Bootstrap, and Angular

Adobe Suite: Dreamweaver, Photoshop, Github


Confidential, Newark, DE

IT Service Desk Analyst


  • Provided support for customer specific applications such Databases, VPNs, and Apps
  • Created and updated tickets with detailed comments
  • Reset Server(domain) passwords
  • Installed and updated Operating System and application software
  • Set up corporate domain accounts and company device email management
  • Supported SharePoint and Outlook email
  • Internet browser support for Internet Explorer, Mozilla Firefox, and Google Chrome
  • Provided Anti - virus and malware support
  • Set-up Internal/External Wi-Fi devices and mobile phones

Confidential, Newark, DE

Insurance Sales Agent


  • Complete sales of insurance products by qualifying applicants, following leads, soliciting business, counseling customers concerning coverage and/or policy changes, quoting insurance rates, and accurately completing new insurance applications.
  • Generate new business sales and/or retention of existing Agency business, based upon priority of responsibilities as assigned by management.
  • Place customers in appropriate market using company and Agency prescribed guidelines.
  • Successfully navigate required computer applications (i.e. MRM, SilverPlume, carrier application sites, Intranet, carrier management system).
  • Recognize and maintain fiduciary responsibility to collect down payments and premiums and to protect customers confidentiality and privacy in accordance with company and regulatory requirements.
  • Execute and facilitate Insured s service requests when appropriate. Anticipate and execute on account rounding and cross - selling opportunities.
  • Complete training and continued education and professional development programs, as required. As approved by management, represent Confidential Mid-Atlantic Insurance Agency in public forums to enhance networking and sales opportunities.

Confidential, Wilmington, DE

Insurance Sales Representative Sr.


  • Received Inbound calls from potential customers.
  • Worked on multiple projects via the phone to grow the business.
  • Gathered required data from potential customers to generate accurate quotes and bind business.
  • Meet all sales performance objectives in accordance with company risk selection criteria and sound ethical sales methods and procedures.
  • Fixed problems and communicated with appropriate personnel to obtain information when necessary.
  • Responded to customer inquiries through appropriate mediums
  • Maintain current personal lines license education and training requirements and knowledge of company products, underwriting standards and procedures
  • Continued to build personal skill set by participating in in - house or outside insurance or industry related courses and seminars as deemed necessary to expand product and system knowledge.
  • Worked in a financial sales/incentive-driven environment and negotiated with customers
  • I implemented consultative sales skill and Investigated policy coverage amounts.

Confidential, Newark, DE

Regional Recruiting Intern


  • Performed outbound calls to potential candidates.
  • Arranged interviews.
  • Troubleshooting and problem solving
  • Worked on multiple projects via the phone to grow the business.
  • Learned the in an outs of persuading candidates.
  • Gained valuable lessons on how to run an insurance office effectively.

Confidential, Newark, DE

Insurance Sales Agent/Telemarketer


  • Sold insurance to new and current clients.
  • Contacted prospective clients and explained features and merits of policies offered.
  • Recommended amount and type of coverage based on analysis of prospective customer s circumstances and utilized persuasive sales techniques.
  • Successfully managed a twenty five person team daily by encouraging, guiding and closing health and life insurance sales they started.
  • Calling and selling Bank of America customers identity theft protection.
  • Assisted in training new reps during their orientation.
  • Contacted current customers to cross sell products.
  • One sale per hour quota.
  • Received monetary rewards, raises, and promotions for my efforts.

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