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Director, Delivery Resume

Richardson, TexaS


  • Exceptionally adept IT Manager and high - energy leader who has successfully managed delivery of up to $30 M programs and projects
  • Known for extensive knowledge of IT department functions, broad scope of experience, dedication to corporate goals, and ambition for seeking out opportunities to reduce costs while improving services with excellent interpersonal, staff management, and communication skills
  • Proven ability to drive high-impact, high-dollar outcomes by streamlining Program / Project Management processes
  • Highly effective in establishing and maintaining relationships with various stakeholders in the project lifecycle to ensure the delivery is smooth and successful
  • Innate ability to identify opportunities for Growth and Process improvement while delivering the projects / programs on time, within budget and good quality
  • Always assumed overall accountability and responsibility for projects and program delivery including the development and tracking of High level and detailed Project Plans
  • Implemented a New Billing Platform (wireless and IoT) at Confidential and delivered SAP ISU CRM implementation at Confidential Energy
  • Managed Intake from business, Functional requirements and solutioning, technical architecture, development and testing for various programs including the development of templates to standardize PMO governance including financial management, risk and mitigation planning
  • Delivered projects / programs within Budget, on time and with great quality including status reporting for various stakeholders
  • Managed and delivered release communications, deployment plans including operational and business readiness
  • Utilized Agile, iterative, Hybrid and conventional waterfall models to deliver projects (whichever is applicable)
  • Carefully tracked changes to the requirements to ensure scope management is done accurately


  • Delivery Management
  • Vendor Management
  • Budget creation
  • Scrum team management
  • Financial Management
  • Policy / Process Improvement
  • Project Plans
  • Program Management
  • Risk Management
  • Cost Reduction
  • Waterfall / Agile
  • Kanban


Jira, Clarity, ALM, PPM, Confluence, Excel, MS Project


Confidential, Richardson, Texas

Director, Delivery


  • Worked with various Stakeholders and Manage to ensure there is no risk to delivery timelines, Budget and Quality.
  • Delivered a technically and functionally upgraded billing platform to support faster delivery to market (shift from code based delivery to configuration based delivery) ( Confidential Platform)
  • Supported platform migration of several millions of customers to support new business acquisitions (Amdocs to Confidential ; including Oracle Fusion and Confidential as middleware)
  • Monthly Releases: Delivered multiple projects to support growing business and customer needs
  • Integration Program: Managed testing for the first integration project between Confidential billing systems and Confidential network as well as Supply Chain systems
  • Implementation of New Payment System: Managed Testing for Amdocs Payments system to bring in excellent stability for payment related services
  • Enterprise Product Catalog Implementation: Managed Testing for the implementation of Amdocs Enterprise Product Catalog
  • Mobile Website Implementation: Directed Testing for Mobile Website Implementation (Multiple Operating Systems and Multiple Browsers) and delivered on time, within budget and with great quality

Confidential, Irving, Texas

IT Manager, Business Delivery


  • Relationship with External Partners: Reduced Testing costs by approximately $5M by identifying and negotiating with a new testing partner. Defined Relationship agreements (in the form of OLAs and SLAs)
  • Relationship with Internal Stakeholders: Defined Relationships with many development teams in a multi-team environment. Defined new processes to work with business teams
  • Change Control Team: Worked with development teams, Ops team and Security team to define the change control process in a multi-technology environment to ensure extremely stable moving into production
  • Process Improvements: Improved a wide variety of processes within and leading into the Testing phases. These led to early detection of defects, Handoff criteria between teams, speeding up the testing delivery, etc.
  • SAP CRM - ISU Implementation: Managed and Directed testing for a huge, highly complex implementation of SAP CRM integrated with SAP ISU. Worked with Axon teams efficiently and effectively to ensure a great and successful delivery
  • Fixed and Mobile Website Implementation: Directed Testing for Fixed and Mobile Website Implementation

Confidential, Dallas, Texas

Program Manager


  • Worked in the PMO team, creating and maintaining project portfolio, and led projects to successful completion
  • Worked as Change Manager owning the whole Change control process (including SAP)
  • Established an Integrated QA environment, Quality Assurance Processes and Procedures; developed the team from scratch; Established Release Calendars, Management and communication processes

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