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Product Operations Manager Resume

Herndon, VA

SUMMARY:

Experienced and highly skilled professional with 20+ years of proven success in managing complex projects and products in the Telecommunications and Technology Industries. Keen observer, knowledgeable consultant, and seasoned leader in diverse and ever - changing markets. Goal-oriented, results driven, and committed to staying in sync with cutting edge technology and products to better achieve company’s target goals and success.

AREAS OF EXPERTISE:

  • Proven Team Leader
  • Change Transition Management
  • Excellent in Sales and Customer Service
  • Residential Home Security Operations
  • Project Management
  • Product Lifecycle Management
  • Vendor and Contract Management
  • Wireless Products and Operations Management
  • Wireless Device and Applications Management
  • Analytical Thinker
  • Trouble-Shooting
  • Team building and training
  • Process Innovation
  • Virtual Network Operator

PROFESSIONAL EXPERIENCE:

Confidential, Herndon, VA

Product Operations Manager

Responsibilities:

  • Manage the mobile application and Confidential operational support models
  • Trained trouble-shooting triage for Confidential
  • Teamwork skills used to collaborate with internal technical and alarm automation vendor teams for approved, scheduled updates, and maintenance activity
  • Stabilized alarm automation platform for Confidential ’ Emergency Response Center (ERC)
  • Maintain the Confidential Disaster Recovery and Business Continuity Plan
  • Organizational skills utilized for efficient and proper recovery processes from natural and manmade disasters
  • Strategically and successfully supported the Intelligent Home ( Confidential ) Emergency Response Center by distributing the newest version of the Compass Software UI
  • Successfully managed and controlled the set-up of the Confidential Data Center operating independently in Denver Colorado
  • Brought the Confidential product to stability by handling and controlling the Vendor Network and software enhancements

Confidential, Herndon, VA

Mobile Applications Operations Manager

Responsibilities:

  • Skilled triage troubleshooter for Wi-Fi Finder, MyTWC, and Intelligent Home
  • Trained to manage the Confidential Mobile application support model
  • Managerial skills used for daily activities to impact the Confidential Agency relationship
  • Marketing skills used to sell Confidential Products and Confidential Selling Confidential products and services
  • Successfully secured a $120M payment from Confidential as part of the Confidential Qualified Subscriber Agreement contract
  • Sharpened image and boosted sales of the Confidential product by creating and maintaining its critical application support models

Confidential, Herndon, VA

Senior Product Manager Consultant

Responsibilities:

  • Led and implemented product lifecycle testing, management ideation, compliance requirements, and product direction.
  • Oversaw network and carrier/vendor integration support to Commercial and Enterprise Wi-Fi service offerings, overtook control and handling of the small/medium business portion of the company, it’s venue Wi-Fi access port, and the user experience for business broadband access.
  • Assigned to provide oversight of the Wi-Fi customer account management tool.
  • Leadership skills used for product lifecycle testing and quality
  • Trained for product management and sales
  • Interpersonal skills used to retain business partner
  • Developed Confidential ’s Commercial and Enterprise Wi-Fi offering by creating and submitting the requirements successfully
  • Contributed to the increase in sales for entire Commercial and Enterprise product line in 2016, retaining company’s small-to-medium business partners and leading to its expansion at different venues such as the Kansas City Power and Light District and Spectrum Center in Charlotte

Confidential, Herndon, VA

Senior Product Manager

Responsibilities:

  • Managed the entire product lifecycle from strategic planning to tactical activities.
  • Developed mobile platforms to offer integrated wireless/wire line product and service offerings.
  • Assumed responsibility for analysis/requirements; implemented a series of product management and development processes to streamline product requirements.
  • Managed the Time Warner outdoor WiFi access portal and user experience to include Confidential residential and business broadband access and pay per use access. Provided oversight of the WiFi customer account management tool. Owner of overall WiFi upsell program and revenue generation for the TWC WiFi.
  • Championed product management relationships with Nuance, Aricent, Syniverse and Sprint. Collaborated with PMO to drive resolution on program impacting issues during implementation. Successful in expediting gating deployment concerns in challenging environment.
  • Led product organization responsibilities associated with standing up and wireless MVNO. Teamed with Technology Services Group to clarify billing, rating and mediation concerns during Impact Assessment. Closed out MHS phase 1 and formally handed proof-of-concept MVNO program to operations team.
  • Collaborated with Advanced Technology Group to craft solution RFP. Represented product organization during NSN hosted solution assessment. Provided evaluation reports to short list vendor selection candidates.

Confidential, Washington, DC

Senior Consultant

Responsibilities:

  • Senior member of the technical staff providing wireless domain expertise and management consulting services to senior officials at federal, state and local government.
  • Formed and led project teams on key deliverables associated with the Commercial Mobile Alert Service ( Confidential ) and Integrated Public Alert Warning System ( Confidential ) program engagements.
  • Deliverable lead for Wireless Industry RFI, Confidential Program Research Recommendations Report, Wireless Technology Roadmap, C-Interface Specification development; Confidential Deployment Strategy, and First Responder Social Media Situational Awareness Pilot. $5.4M in revenue contribution.
  • Technical approach contributor on various proposal wins, DHS Science & Technology Project Management Office re-compete, Confidential RDT&E Phase II, and Confidential National Test. Multi-year time and material contracts totaling $15M in projected revenue.

Confidential, Herndon, VA

Project Management Consultant

Responsibilities:

  • Managed third party laptop manufacturers relationships.
  • Designed and developed project plan for all key milestones, training materials, device specifications and software maintenance releases.
  • Worked closely with Product Marketing and Management to ensure timely status of key embedded laptop launches.
  • Developed customer support and operations methods and procedures for Confidential embedded laptops. Drafted training materials for use by Sales and Care to support both standalone and embedded Confidential devices.
  • Monitored and documented and analyzed trials results for future enhancements and development in partnership with Intel.

Confidential, Dulles, VA

Senior Prodect Manager

Responsibilities:

  • Led cross functional team of 10 vendor partner personnel to deliver and support messaging services and platforms.
  • Defined and developed functionality requirements in order to improve user experience and desktop performance; created concepts for SMS and WAP push platforms.
  • Supported existing desktop channel product teams in order to mobilize products.
  • Led redesign of company Mobile Desktop, which substantially improved user experience while increasing mobile desktop page views by more than 400%.
  • Implemented SMTP Send to Cell application on 13 desktop channels and 15 product pages, which increased user base by 60,000 users each month.
  • Secured executive management approval to move forward with Mobile Alerts Ad Insertion program that forecasted potential revenues of $1M within first year and $2M for second year.

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