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Salesforce Administrator Resume

Lawrenceville, GA

SUMMARY:

  • Certified Salesforce 7 + years of IT and Salesforce.com CRM experience including, analysis, administration configuration, integration, solutions, and implementations.
  • Salesforce Service Cloud implementation experience while working at Confidential, Confidential, and Confidential . Experience in full - lifecycle SFDC including, Administration configuration, integration, solutions, implementation, database
  • Experienced in customizing and implementing with Objects, Custom Apps, Layouts, Tabs, Validation Rules, Workflows, Approval process, Assignment/Sharing Rules.
  • Salesforce.com administrative skills, such as creating user, profiles, roles, custom objects, custom fields, page layouts, workflow rules, validation rules, reports, dashboards, and process builder
  • Experience in Administration, Configuration, and Implementation of Sales force CRM and Sales force applications
  • Works closely with all business unit leadership and executives to conduct needs analysis, requirements gathering and act in an advisory capacity around business process in support of Salesforce ERP
  • Leading change management processes, translating customer requirements into specifications; maintaining written documentation of all changes
  • Manage day-to-day Salesforce related help desk tickets and support 40-70 with over 2000+ users
  • Perform administrator functions such as user management, profiles, roles, permissions, rules, queues.
  • Manage dashboards, reports, templates, page layouts workflows, create and maintain custom object relationships, formulas, standard and custom fields.
  • Engages in long term planning of Salesforce.com expansion and budget to ensure company needs are met in service of business plan and a diverse user community.
  • Oversees Salesforce.com development and maintenance, as well as integrations of additional tools and systems to Salesforce.com
  • Work closely with users to provide best practices and tips on Salesforce usage including training, documentation and support as necessary.
  • Customize reporting and dashboards for team/department, provide reports and report training. knowledge of Salesforce.com data structure and understanding of how to leverage the tool to meet complex process and reporting requirements.
  • Interface with business users and other staff and be responsible for delivering and deploying complete work products.
  • Project participation from requirements gathering to UAT and implementation.
  • Produce and improve overall documentation related to configuration and deployment of applications
  • Work with users to develop requirements for various initiatives, document those requirements, and build an implementation plan
  • Ability to interact effectively with business users, to gather & analyze requirements
  • Strong problem-solving skills, ability to multi-task,
  • Create and maintain custom reports and dashboards for sales and business teams
  • Work with Salesforce developer and others on Project Teams and Ops Dev team to build robust applications, and ensure integration of data from other internal & external systems
  • Understanding of iterative development methodologies. Energetic, motivated, service-oriented, and multi task. Strong knowledge and understanding of current technologies and complex enterprise level applications. Knowledge of current technologies, application software development
  • Skilled ability to obtain, understand and respond strategically to client needs.
  • Highly detail oriented, well organized, and able to coordinate multiple projects simultaneously.
  • Strong analytical, problem solving and conflict resolution skills.
  • Proven track record of delivering on time, on budget, and meeting client commitments.
  • Excellent listening, oral, and written communication skills.
  • Excellent facilitation, presentation, and reporting skills. Strong interpersonal and teamwork skills.
  • Strong understanding of project life cycle and SDLC methodologies which include both Waterfall and Agile.
  • Understand impact of interface and systems design decisions on technology, information flow, and/or business processes.

TECHNICAL SKILLS:

  • Apex Language
  • Apex Classes
  • Apex Triggers
  • SOQL
  • SOSL
  • Visual Force (Pages
  • Components & Controllers)
  • Apex Web Services
  • REST API
  • Workflow & Approvals
  • Dashboards
  • Reports
  • Force.com Migration Tool
  • Custom Objects
  • Force.com Eclipse apex data loader
  • Process builder lightning concepts sales cloud
  • Milestones
  • Knowledge Management
  • Service cloud concepts and Command Line Interface. SQL Query
  • Agile methodology
  • Visual Force
  • Lightning
  • SDLC methodologies JIRA
  • Version one Microsoft Visio
  • Microsoft Office (Access
  • Excel
  • Outlook
  • PowerPoint
  • Word
  • SharePoint)

PROFESSIONAL EXPERIENCE:

Confidential, Lawrenceville, GA

Salesforce Administrator

Responsibilities:

  • Customization of SF apps, objects (standard, custom, external), fields, record types, layouts
  • Managing Salesforce instances: Creation, customization, configuration and maintenance of standard and custom objects.
  • Proficiency in custom objects, validation rules, workflows, process builder, reporting, dashboards, assignment rules, formula fields creating and managing roles, profiles, and users creating and updating fields and picklists customizing objects and layouts creating and managing workflow rules, validation rules and process builder
  • Expert in Admins with Reports & Dashboards
  • Track, prioritize, and respond to CRM change requests and bug reports data quality, migration and maintenance
  • Maintain all Salesforce updates, changes, notifications. Make necessary system changes
  • Support the Marketing cloud such as Account, Sales, Campaign, Lead, Opportunity Including report for all stakeholders
  • Experience designing custom solution using formula fields, field dependencies, formulas, validation rules,
  • Documentation of all project stages, including but not limited to presentations, requirements, use cases, user stories, flows, program documentation and technical documentation.
  • Implemented Sales cloud and incorporated the enhanced features as required to streamline the business process.
  • Design, manage, and execute on Salesforce configuration projects of varying complexity to ensure the smooth operation of our day-to-day function
  • Configure workflow rules, visual and process builder flows Worked on Apex Data Loader and Data Management. Creating Reports and Dashboards.
  • Worked on customizing custom fields, Custom Objects, Tabs, Relationships, Record Types, Page
  • Layouts, Workflows and Approval Process, Validation Rules, Report Types.
  • Creating, train and document Best practice for all users in salesforce
  • Worked on Sales Cloud, focused towards Sales and Marketing for business development. Such as, Leads, Accounts, Contacts, Contracts, Opportunities, Products, Price books, Quotes, and Campaigns
  • Provide Support for the users and business on service cloud, such as Console configuration,
  • Creating Users, Profiles, Roles and Permission Sets. Involved in various migration techniques from Change Sets, Implemented Sales cloud and incorporated the enhanced features as required to streamline the business process.
  • Created JIRA stories & managed their workflow starting from development till deployment.

Confidential, Lawrenceville, GA

Salesforce Administrator

Responsibilities:

  • Gathering requirements, collects information, and co-ordinates with all departments.
  • Customization of the Organization Profile, creation of custom objects, custom fields, formula fields as per the Requirement.
  • User setup, profiles and roles, customization of objects, fields, record types, page layouts
  • Validations, testing and Working with management, strategic
  • Experience architecting and configuring Salesforce.com customizations including: Custom Reporting, Formula Fields, Validation rules, Workflow rules, and Process Builder planning & analysis staff and end-users to create and manage complex workflow rules, data validation, and triggers; Develop and create customized
  • Develop and refine our Salesforce functionality, workflows, reporting functionality
  • Facilitated Change Management across entire process from Project conceptualization to Testing through Project Delivery, Software Development and Implementation Management in diverse Business and Technical Environments.
  • Creation of Page layout for custom object as well as standard objects for respected Profiles.
  • Evaluates data entry, import processes, and ensures proper data quality standards along with Apex Data Loader.
  • Works closely with management and other department heads to accomplish requested deliverables using Salesforce.com CRM application.
  • Interacting with the end users for testing of the application. Configure and Set up relationship between various objects. Building Enhanced Dashboards in SFDC.
  • Developed custom objects, triggers and workflows. Translated business requirements to smart solutions in Salesforce.com.
  • Involved in Automated business process by using Workflow Rules and Approval Process for automated alerts, field updates, and Email generation per application requirement.
  • Implemented security and sharing rules at object, field and record level for different users at different levels of organization. created various profiles and configured the permissions based on the organizational hierarchy.

Confidential, Chantilly VA

Salesforce Analyst

Responsibilities:

  • Configured/customized the salesforce application as per the client's requirement. Customized the objects like Account, Contact, Lead, Opportunity and Campaign
  • Created new Custom Objects and fields for Call reporting, Call Plan, etc.
  • Written Validation rules and workflow rules and approval processes. Created Sharing settings and gave Field Accessibility.
  • Created page layouts, workflows, flow, process builder, approval processes for automated alerts, field updates, email generation according to application requirements
  • Managing customer data: Data duplication identification and resolution, ongoing audits to uncover and resolve data integrity issues, bulk imports of data, batch reassignment of accounts and opportunities based on organizational changes
  • Providing daily administration, troubleshooting and support of Salesforce - including user management, profiles, roles, permissions, data integrity, maintenance, backups, queues, capacity, configuration updates to security, rules, capacity and storage management
  • Customized reports and dashboards development and management
  • Created Reports and Dashboards as per the client's requirements Deployed components from Development environment to Sandbox and from Sandbox to Production and change sets.
  • Reports, Requirements Work Plans, Business Requirements Documents, Use Cases, Process Flows,
  • Actively participated in all phases of the software development life cycle.
  • Responsible for Data Extraction, Data Compilation, Data Analysis, Data Manipulation and Data Validation using SQL queries in a MS SQL Server environment.
  • Designed and developed the Custom objects, Validation rules, Page layouts, Custom tabs, Components, Visual force pages to suit the needs of the application.
  • Used Jira for requirements management, defect management, test plan validation.
  • Documents, Use Cases, Process Flows, Technical Specifications or Functional Design Documents.
  • Monitored and reported on SQL query performance, memory usage and storage on a daily basis
  • Migrated data in various formats like text based files, Excel spreadsheets, to SQL Server databases.
  • Working with developer team generate SQL Query for data validation.
  • Created use case and user stories and manual testing, user acceptance testing (UAT).
  • Conduct data model reviews with project team members.
  • Developed services using the built-in services and they integrate with external systems by pulling data into JIRA periodically.
  • Performed requirement analysis by gathering both functional and non-functional requirements by means of discussions with stakeholders and end users. Interacted with SME's in the process of Project implementation.
  • Provided 24X7 production support during phased migration of data to the production environment.
  • Prepared Status reports and modify schedules, as required keeping management, clients and others informed of project status.
  • Involved in JAD sessions and conducted peer review meetings periodically to keep track of projects milestones.
  • Extensive backend testing using SQL queries, generating the reports to ensure the data integrity and validate the business rules.

Confidential, Minneapolis, MN

Salesforce Business Analyst

Responsibilities:

  • Experience in managing projects using defined project management practices, understanding business processes and translating how they can be best supported and leveraged with the appropriate technology.
  • Incorporated different Page Layouts based on the record type selected.
  • Worked on Field level security along with page layouts to manage access to certain fields.
  • Worked with the business users to define business requirements and analyze the possible technical solutions.
  • Responsible for developing system test plans and test scripts based on the user requirements and design documents.
  • Identified, investigated, analyzed, defined and documented business processes Developed timelines for project delivery, and managed projects and resources.
  • Conduct workflow, process diagram and GAP Analysis to derive requirements for existing systems enhancements.
  • Using detailed knowledge of application features and functions, assessed scope and impact of business needs throughout analysis and completion of all enhancement specifications.
  • Tasks Scheduling and monitoring as per the project plan.
  • Conduct final reviews for test artifacts before delivering to the client.
  • In coordination with other teams planned and verified monthly release changes using JIRA tool.
  • Experience in extensive database testing and Back End Testing using SQL queries with SQL database.
  • Performed Manual Testing of the Application to determine ease of usability.
  • Participated in walk through with client and the development team, attended Defect reporting meetings periodically.
  • Worked with specific business users to gather requirements and analyze open issues; translating user requirements into functional specifications.
  • Coordinated and participated in the planning and execution of integration, regression and User Acceptance Testing; maintaining technical documentation for business processes as defined in the methodology.
  • Work with stake holders to determine needs analysis, plan and scopes projects and technical documentation of projects.

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