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Business Support Manager Resume

Charlotte, NC

OBJECTIVE:

  • Highly qualified professional and would like to use my education, skills, knowledge, and experience to advance my career and obtain a challenging position with the opportunity to reach my goals and secure my future.
  • High level of administrative skills and experience, exceptional organizational skill; ability to work well under pressure and a timely manner, customer service environment, sales, computer skills to include Microsoft Word, PowerPoint, Excel, Access and Visio. Also work with SharePoint and Discovery sites.

TECHNICAL SKILLS:

  • Strategic Planner
  • Communicator
  • Achiever
  • Intuitive Decision Maker
  • Organizer
  • Confident
  • Ability to work well with others

PROFESSIONAL EXPERIENCE:

Confidential, Charlotte, NC

Business Support Manager

Responsibilities:

  • Support Managing Director Trust Executive Band 3 in ML and SAM
  • Keep monthly reports up to date
  • Track sales in a client based online tracking system
  • Handle Daily Calendar and appointment for Trust Executive
  • Make all travel arrangements and events coordination
  • Handle Marketing Items to Compliance
  • Business support items - run monthly reports for tracking sales/pipeline in our department
  • Work with several computer databases such as CMO, Pace, CIBR, SharePoint, Access, Discovery, Marketplace
  • Handle Expenses and Billing for special event
  • Worked Closely with Merrill Lynch team and getting information from Salesforce
  • In charge of our SAM Marketplace page
  • Kept up with all Marketing material and made sure outdated items were up to date
  • Worked with all LOB to keep items up to date for SAM Organization
  • Designed new PowerPoint presentations for National Executive
  • Worked closely with MRC team.

Confidential, Charlotte, NC

Officer, Business Support Lead

Responsibilities:

  • Support Managing Director Trust Executive Band 2
  • Keep monthly reports up to date
  • Track sales in a client based online tracking system
  • Handle Daily Calendar and appointment for Trust Executive
  • Make all travel arrangements and events for
  • Create and Run queries to supply reports as needed in Access
  • Business support items- run monthly reports for tracking sales/pipeline in our department
  • Work with several computer databases such as CMO, Pace, CIBR, SharePoint, Access
  • Handle Expenses and Billing for special events
  • Run Pipeline and Sales reports for TRO/PRM monthly
  • Handle book report for monthly sales/pipeline for TRO/PRM
  • Create monthly financial summaries for three divisions and senior staff

Confidential, Charlotte, NC

Officer, Business Support Lead

Responsibilities:

  • Support PB&I Managing Director Trust Executive Band 2
  • Run the Stack Rank reports for our Trust Consultant
  • Keep monthly reports up to date
  • Track sales in a client based online tracking system
  • Update Compliance items
  • Create and Run queries to supply reports as needed
  • Work with several computer databases such as CMO, Pace, CIBR- Confidential database’s
  • Handle Trust Consultant Stack Rank reports- monthly
  • Run the Monthly Financial Advisor’s Comp process information
  • Handle all organizational charts with Visio
  • Handle Daily Calendar and appointment for Trust Executive
  • Run Pipeline and Sales reports monthly

Confidential, Charlotte, NC

Business Support Lead

Responsibilities:

  • Support three Managing Directors Band 2
  • Handle Daily Calendar and appointments
  • Answer phone calls from clients
  • Microsoft Word spreadsheets
  • Handle all Expenses
  • PowerPoint Presentations
  • Expenses and Billing

Confidential, Charlotte, NC

Administrative Assistant III

Responsibilities:

  • Support a Senior Executive
  • Handle Executive Daily Calendar and appointments
  • Answer phone calls
  • Prepare travel arrangements
  • Set up meetings/offsite
  • Set up Conference rooms
  • Order Supplies
  • Register visitor information as needed eWorkplace time tracking system
  • Work with getting all the India contractors to get access to certain database’s and computer a set up for them to work with Confidential
  • Create Power Point Presentations as needed
  • Handle all organizational charts with Visio

Confidential, Charlotte, NC

Administrative Assistant III

Responsibilities:

  • Prepare travel arrangements
  • Prepare and approve expense reports
  • Input all updated business card information on clients obtained by our bank meetings into Storm
  • Archive closed trades

Confidential, Charlotte, NC

Department Administrator

Responsibilities:

  • Assist in the re-bid process for IAM, IAM Mechanics and Related Employee
  • Maintains personnel files, Set up Training for 500 people, Review Sick Calls, Fingerprinting
  • Updates occupational injury database and generates the OSHA log at the end of the year
  • Maintains current Corporate, Federal and State notices
  • Collect vacation bids and forms and award block vacation in accordance with the Labor agreement
  • Creates profile data entries to the Database and Updates Assignments for 500 mechanics
  • Request FMLA form packages from our Lost Time Admin for Employees or Supervisors and once completed I send to the appropriate group.
  • Process vacation days and sick days for 500 mechanics
  • Handle payroll on our new system WorkBrain for 500 mechanic or more
  • Maintains a chronological file of assignment letters and abolishment/bump notices then send files to stations where the employee is transferring.

Confidential, Charlotte, NC

Maintenance Inventory Technician

Responsibilities:

  • Use of Maxi Merlin system to input and evaluate tooling transactions
  • Assist in expediting tooling reports and calibration with Confidential production shops in CLT and PIT
  • Responsible for record keeping of FAA and Manager of Tooling
  • Kept track of all the rush AOG reports
  • Keeping track of all the tools in our tooling department
  • Maintenance Policy and Procedure Manuel revisions
  • Also, helped another manager get caught up with his Plant Maintenance department for a few hours a day

Confidential, Charlotte, NC

Department Administrator

Responsibilities:

  • Handled all Family Medical Leave Act reports for 200 Stock Clerks and Utility personnel
  • Submitted Occupational Injuries
  • Attendance keeping for three different shifts
  • Monthly scheduling for all Stock clerks and vacations
  • Filing documents we needed to keep on a monthly basis

Confidential, Charlotte, NC

Reservations-Ticketing Sales Representative

Responsibilities:

  • Sold Airline tickets over the phone

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