SUMMARY:

Bilingual Spanish/English Project Manager, Technical and Analytical skills with a successful track record of planning and implementing multiple complex technology projects and business application software solution implementations in city and county government, consulting, and educational institutions; and, effectively managing cross - functional teams to ensure that quality, customer services, schedule, budget and other requirements are met. Technology proficiency includes ITIL Certification, MS Project, MS Excel, MS Word, MS Access, MS PowerPoint, MS Visio, Liquid Planner (Project Tool), MS SharePoint, AdHoc Reports, SQL/Query Databases, Networking, firewalls, and multiple Business Systems Applications.

PROFESSIONAL EXPERIENCE:

It Analyst

Confidential, San Diego, CA

Responsibilities:

• Saved the department interest on a $54 million dollar deposit by expertly evaluating, escalating, and expediting the resolution of a critical issue to a time sensitive e-file check deposit.
• Designed, developed, coordinated and tested processes with technology staff to implement application design specifications and ensure integration across multiple platforms and technologies.
• Collaborated with systems, networks and databases administrators to implement application design specifications and coordinated systems integration across multiple platforms and technologies.
• Gathered requirements from multiple stakeholders to create the Business Requirement Document.
• Managed changes in project scope, identified issues, and designed contingency plans.
• Analyzed and documented current department practices and procedures to determine the technical and economic feasibility of providing automated solutions to manual business processes.
• Developed project plans using MS SharePoint, MS Project and MS Visio; and, collaborated with cross-functional teams to define new or enhance existing processes.
• Oversaw and evaluated IT service provider performance to ensure compliance with County standards and specifications.
• Monitored application systems functionality and participated in development of management procedures and quality standards.
• Managed all aspects of IT projects over the entire project management life cycle.

Business Systems Analyst

Confidential, Mercer Island, WA

Responsibilities:

• Initiated, planned, launched and executed multiple projects using Liquid Planner as a project tool.
• Planned and implemented updates, upgrades, integrations, and enhancements to primary City departments and supported business applications throughout systems lifecycle.
• Made decisions regarding priorities, timeline and resources, and provided tactical, technical and project leadership on a variety of systems.
• Coordinated client installations and systems upgrades, including mitigating risks, troubleshooting, and providing daily customer support. (Business Systems, GIS systems, Hardware and End User Software)
• Worked with the Finance department to ensure the City PCI compliance for two different POS Systems.
• Communicated with key stakeholders including business clients, and other internal teams to clarify requirements, manage expectations and resolve any issues that could arise.
• Cultivated positive and trusting relationships with culturally diverse, multi-disciplinary and cross-functional project teams.
• Ensured that issues and risks were captured, documented, managed, escalated and resolved in a timely and effective manner.
• Facilitated discussions to obtain feedback from project stakeholders on an ongoing basis, and understand the requirements of multiple stakeholders to ensure quality of the product or services.
• Challenged existing staff and processes to ensure assumptions and remain relevant to current business environments and practices.
• Led cross-functional projects and initiatives, and facilitated development of business process requirements and system specifications.
• Developed and managed project budgets and timelines, and supervised resources and vendors to ensure projects were delivered on time and within budget.
• Developed and delivered training for City staff and Public Safety on business applications.

Network Administrator

Confidential, Mercer Island, WA

Responsibilities:

• Successfully implemented, maintained and supported Windows servers, voice equipment replacements, notebooks/tablets, mobiles/smartphones and workstations for the City Hall, Fire Department, Police Department, Court, Parks & Recreation, and Thrift Store.
• Managed implementations, supported technology projects for multiple departments, and maintained and supported hardware and software applications enterprise wide.
• Migrated servers to VM environment and created new windows guest.
• Maintained Windows and Linux servers (20+) (MS Exchange, AD, DC, Backup, GP’s, WSUS, Blackberry, IIS, etc.), firewall, switches; and administer/support VoIP phone system.
• Purchased and deployed new computers; configured and supported VPN SonicWALL with RSA.
• Implemented and configured Zabbix to use as monitoring tool for all networks and servers.
• Upgraded and maintained the VoIP phone system (Shoretel)
• Managed the help desk and tech support for 220+, included but not limited to: windows workstations, networking, printers, copiers, MS Surface, iPads, Panasonic Tough books, Android Phones, iPhones, POS Systems and WAP.

System Administrator

Confidential, Honolulu, HI

Responsibilities:

• Saved money by converting physical servers into virtual servers - Migrated servers to VMware ESX.
• Managed the entire IT Department, including supervising and training staff.
• Developed, planned and implemented best solutions for each department.
• Maintained and Implemented windows servers (MS Exchange, AD, DC, Backup, GP’s, Security, WSUS, etc.), workstations, and tablets.
• Provided help desk and tech support for 350+ windows workstations and MAC, and networking (Maintenance Firewall, Cisco Switches & Cabling)