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Sales Support Specialist Resume

Columbus, OH

SUMMARY:

  • Highly motivated and organized, great at multi - tasking. Skilled in ICOMs, CSG, Salesforce, OSI, OMSE, construction builds, Network Expansion, building orders from start to finish, escalation issues, reaching out to different departments in the company.
  • Exceptional customer service skills, research skills, and project coordination. Excellent computer skills including Excel, Word, PowerPoint, Outlook. Skills include analyzing data and creating reports showing results.
  • Experienced in project coordination and dedicated to seeing projects to completion and finding new ways to optimize productivity and customer satisfaction.

PROFESSIONAL EXPERIENCE:

Confidential, Columbus, OH

Sales Support Specialist

Responsibilities:

  • Worked as Sales Support Specialist, building orders in Salesforce, good working relationship with all reps on my team, very pro-active and knowledgeable on all aspects from start to finish including serviceability, products, promotional offers and rules, customer contact, install issues, construction, Network Expansion, escalation issues, and contacts in different departments.
  • Skills include ICOMs, Salesforce, personable and knowledgeable when dealing with customers and issues.

Confidential, Cerritos, CA

Sales Coordinator

Responsibilities:

  • Worked as Sales Coordinator in advanced team building BCP, HSD, Video orders, construction jobs, Network Expansion builds.
  • Managed all orders assigned under time restraints, great at multi-tasking all pending / construction orders. Great at researching & gathering necessary data for installs.
  • Excellent customer service skills with contacting customer before, during, and after install. Great employee relations within and between departments.

Confidential, Santa Ana, CA

Media Coordinator

Responsibilities:

  • Worked in the Automotive Aftermarket Industry working on client accounts, project management, schedule coordination, planned trade show and media events.
  • Did measurement reports for each client showing Cost Per Response for ads, Budgets, Leads for TV/Print/Online, in charge of traffic allocation & instructions to TV networks & online, web analytics reports (including Google Analytics & WebTrends), program & commercial analysis reports.

Confidential, Laguna Hills, CA

Advertising/Billing Manager

Responsibilities:

  • Worked with yellow page advertising, including selling ads, position and placement of ads, order process and publisher discounts. Built client and publisher relationships, worked around ad deadlines.
  • Also in charge of all publisher bills, which includes reconciling bills to match client orders, creating and sending invoices to clients and making spreadsheets of recent client billing activity.

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