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Microsoft Dynamics Crm Onsite Support Lead Resume

Redmond, WA

SUMMARY:

  • A professional with over 7+ years of experience in Microsoft Dynamics CRM 2011, 2013,2015, 2016 and .net technologies.
  • Have good experience on MS CRM 365.
  • Have good exposure working on Adx portal.
  • Involved in all the phases of end to end project life cycle with key requirements gathering solution designing, analysis, design discussions, configuration and customization, very advanced customizations, and Deployment.
  • Good knowledge of OOB functionality of MS Dynamics CRM 2015/2013/2011/4.0 Sales, Marketing and service modules.
  • Customized complex applications on Microsoft Dynamics CRM platform.
  • Good experience with java script and JQuery with respect to CRM. Advanced validations of form data using script.
  • Mapping functional system requirements to Dynamics CRM capabilities and design appropriate solutions.
  • Expertise in configuring security roles, business units, teams, field security profiles, call outs to CRM API, and CRM plugins.
  • Have good Experience working on USD(Unified service desk) for Microsoft Dynamics 365.
  • Experience in Microsoft Dynamics CRM system upgrade from version 4.0 to 2013.
  • Good knowledge of Web Development skills - HTML, XML, CSS, JavaScript, JQuery, Ajax, and Visual Studio 2008/2010/2012.
  • Designing the solution flowcharts for understanding of client and team, deciding on need and use of out-of-the-box features, required configuration and customization for various functionalities and requirements.
  • Modified CRM extensions to interface with other systems through message queues and web services.
  • Effort estimation for configuration, customization and documentation.
  • Experience using standard project tools including Microsoft Project, Excel and PowerPoint.
  • Facilitate the decision-making process and develop functional designs that will drive the development process.
  • Experience in developing complex applications on Microsoft Dynamics CRM platform with entity, ribbon and sitemap customizations.
  • Experience in developing of workflows, dialogs, business processes, business rules, dashboards, charts and wizard based reports.
  • Experience in creating and modifying SQL reporting services reports for use inside and outside Dynamics CRM.
  • Ability to reach fast-pace and mould to time sensitive environments for delivering the requirements on time with minimal efforts.
  • Experience with Agile methodologies and project management.
  • Conceptualize and design a best-practice solution that leverages product and industry knowledge, as directed by business requirements.
  • Strong conceptual, analytic and problem solving skills.
  • Good team player and interactive to staff at all levels of the firm.

TECHNICAL SKILLS:

Microsoft Technologies: Microsoft Dynamics CRM 2016/2015/2013/ MS CRM 2011/4.0, .NET

Framework: 2.0/3.0/3.5/4.0, ASP.NET, ADO.NET, Web Services, WCF, WPF, WSDL, SOAP, LINQ, Power Shell

Web Technologies: HTML, JavaScript, VBScript, XML, CSS, AJAX, REST, SOAP, WSDL

Languages: C#, VB.Net, C, C++, T-SQL, PL/SQL

Database: SQL Server 2012/2008/2005, Oracle 11g/10g

Development Tools: MS Visual Studio 2013/2010/2008/2005, Adobe Dreamweaver, Adobe Flash, Adobe Photoshop, MS Visio, ADX Portal, Azure Applications and Microsoft Testing Tools

Reporting Tools: SQL Server Reporting Services (SSRS), SQL Server Integration Services (SSIS), Crystal Reports

Web Servers: Internet Information Services (IIS) 7.0/6.0

Operating System: Windows XP, Windows 7, Windows Server

PROFESSIONAL EXPERIENCE:

Confidential, Redmond, WA

Microsoft Dynamics CRM Onsite Support Lead

Responsibilities:

  • Involved in requirements gathering, analysis, project planning and resolving.
  • Responsible for designing, developing, installation and support services of Microsoft Dynamics CRM Application 2011, 2015, D365
  • Worked with business analysts and end users to document the expectations and requirements from the new MS Dynamics CRM 2011/2013.
  • Created custom security roles to allow appropriate access to different set of users.
  • Developed custom CRM Workflows using JavaScript to update the status of entities based on business requirements.
  • Created custom web service to capture the security role associated with the users to control accessibility to certain fields on the forms.
  • Customized out-of-box entity forms and views to track and display customer related information.
  • Good experience working on USD.
  • Also have good experience working on ADX studio.
  • We have constantly resolved many problems call centers constantly face.
  • Involved in troubleshooting the issues in USD application.
  • Created configurations in USD to group entities, and assign them to the users to ensure that they can access only the entities in the assigned configuration.
  • Developed custom Jscript to call custom CRM Workflows to update the status of entities based on business requirements.
  • Responsible for supporting end users during transition from legacy system, to fully automated software supported processes.
  • Involved in Dynamics CRM data capture, integration, auditing, data mapping, importing data and creation of interfaces.
  • Have a good experience with Agile methodologies and project Management.
  • Responsible for application code and version control using TFS.
  • Design and Developed custom Plug-in and workflows using C# .NET in Visual Studio.
  • Integrated data into CRM using ASP.NET.
  • Worked on Business logic coding, testing and UI Design
  • Active participant in the weekly status meeting, SPRINT meeting & business requirement walk though meetings.
  • Troubleshoot production issues.
  • Developed out-of-box workflows and custom workflows for CRM 2013/2011 based on user needs.
  • System test planning and Unit testing using the Microsoft Unit testing.
  • Cleaning data using bulk deletion, exporting data, setup data import asynchronous job
  • Created SSIS packages for different data loading operations for many applications.
  • Tested the code developed to ensure it accurately captured the existing business processes.
  • Provided ongoing troubleshooting, defect and enhancements.
  • Actively communicated with the team for the latest updates on the project on weekly basis.
  • Used excel templates for data imports to and from Dynamics CRM.
  • Worked on querying SQL 2008 database for customer production issue resolutions.
  • Developed dynamics reports using Microsoft Dynamics CRM reporting interface and SSRS (SQL 2008 R2 engine) deployed it on the CRM that were used in the application depending on roles.
  • Worked on dashboards in Microsoft Dynamics CRM 2011. Surveyed variety of users to develop customized dashboards according to their security roles.
  • Create plugins on appropriate entity events, workflows and dialogs to achieve business functionality. Performed administrator tasks like backup, restore, maintenance of databases, creating security roles, sharing of records across teams etc.
  • Developed Duplicate detection rules to prevent Duplication in Cross entities.
  • Provide necessary assistance for packaging / deployment of application into QA.
  • Worked on different modules Companies, Contact, Opportunities / Proposals, Project setup forms and Projects.
  • Have experience in using service now used to resolve the issues that users get.

Environment: .Net 4.0, Microsoft Dynamic CRM 2011/ 2013/2015/2016, ASP.Net MVC 4, ADX, JSON, SQL Server 2008/ 2012, C#.Net, HTML, Entity Framework, JavaScript, JQuery, Angular JS, JQuery,, CSS, TFS, SSRS Reports WCF, VB.NET.

Confidential, Alpharetta, GA

Microsoft Dynamics CRM Developer

Responsibilities:

  • Involved in requirements gathering, analysis, project planning and resolving.
  • Customized MS Dynamics CRM 2013, 2015, 2016 application based on the business requirement.
  • Worked on MS CRM 365.
  • Worked on Unified service desk to address the issue for the customers.
  • Helped reduce the training costs for the new employees/ Contactors and reduced handle time for Ex: In a contact center.
  • Increased accuracy and customer satisfaction ( from having all necessary data at ones fingertips).
  • Configured and displayed notifications to the customer service agents in USD client to alert them about an action that they should perform or to guide them in their customer interaction process.
  • Created Organizations, Business units, Teams and their relationships.
  • Good exposure working on ADX studio.
  • Used Agile methodology
  • Created Custom Entities, Custom attributes for individual business units, in MS Dynamics CRM 2013/2015/2016, according to their business process.
  • Good exposure working on ADx portals Improved end user experience.
  • Created a portal with point and Click configuration using custom branding and design.
  • Customized MS Dynamics CRM 2013 application based on the business requirement.
  • Configured and customized CRM using web based administration tools (form layout, workflow design, Web Resource, Iframe and view creation, etc.)
  • Migration of data from Excel source to CRM using SSIS.
  • Developed client Application and Internet-facing Web app using ADX studios libraries using C#, XAML and .NET development environment.
  • Major role in the development of the web application using ASP.NET MVC 4.0, C#, Java script, JQuery, Bootstrap, ADO.NET and AJAX, Angular JS
  • Collected existing infrastructure information including Active Directory, SQL server, Reporting Server instance for implementation of MS Dynamics CRM 2013 system.
  • Developed complex reports using SSRS and deployed into MS CRM.
  • Imported contacts from existing application into MS Dynamics CRM 2013 using the WCF service.
  • Have good exposure to VB.NET.
  • Created Custom Plugins with CRM.
  • ADX Portal Development for MS Dynamics CRM
  • Created Custom Forms and integrated with CRM
  • Used CRMSDK to perform operations on CRM Entities.
  • Used SOAPUI to test the REST Web service call
  • Involved in the design and development of WinForms using C#
  • Involved in developing WCF Service using SOAP/HTTP to communicate with legacy systems and also deployed web services as per business requirements.

Environment: .Net 4.0, Microsoft Dynamic CRM 2013/2015/2016, ASP.Net MVC 4, ADX portal, Visual Studio 2012, Ajax, JSON, SQL Server 2008/ 2012, C#.Net, Win forms, HTML, Entity Framework, JavaScript, JQuery, Angular JS, JQuery, Bootstrap, CSS, TFS, SSRS Reports WCF, VB.NET.

Confidential, Eden Prairie, MN

Microsoft Dynamics CRM Developer

Responsibilities:

  • Involved in functional analysis, design documentation, requirement gathering and development.
  • Conduct requirements gathering, design, development, testing and documentation for various CRM/.Net./MS Dynamics projects.
  • Managed and rationalized service cases, sales literature, defined workflows and resolution activities.
  • Involved in development of out-of-box workflows and custom workflows for CRM 2011 based on user needs.
  • Involved in design and development of integrated solutions of Microsoft Dynamics CRM with the web portal using WCF services and ASP.Net.
  • Worked on supporting the Microsoft Dynamics CRM 2011/2013 production environment and resolving the issues for CRM production environment.
  • Involved in migration of the current Microsoft Dynamics CRM 2011 version to the CRM 2013 version.
  • Used excel templates for data imports to and from Dynamics CRM.
  • Worked on querying SQL 2008 database for customer production issue resolutions.
  • Developed dynamics reports using Microsoft Dynamics CRM reporting interface and SSRS (SQL 2008 R2 engine) deployed it on the CRM that were used in the application depending on roles.
  • Worked on dashboards in Microsoft Dynamics CRM 2011. Surveyed variety of users to develop customized dashboards according to their security roles.
  • Create plugins on appropriate entity events, workflows and dialogs to achieve business functionality.
  • Performed administrator tasks like backup, restore, maintenance of databases, creating security roles, sharing of records across teams etc.
  • Have good experience working on VB.net
  • Developed Duplicate detection rules to prevent Duplication in Cross entities.
  • Provide necessary assistance for packaging / deployment of application into QA

Environment: Microsoft Dynamics CRM 2011/2013/2015, Visual Studio 2008/2010, ASP.NET, C#, JavaScript, XML, SSRS, T-SQL, SQL Server 2008/2012, VB.NET

Confidential, NY

MS Dynamics CRM Developer

Responsibilities:

  • Integrated MSCRM with Messaging system at HCR via WCF services, CRM Plug-in, Custom CRM Jobs.
  • Analysis of their current CRM implementation and business practices.
  • Worked with Project Management to provide status to the customer.
  • Development oversight and standards provided for the project.
  • Reviewed design documents detailing behaviors and requirements.
  • Actively participated in Development, Testing and Deployment Planning meetings.
  • Extensively worked on CRM Plug-in & Custom Workflow activities development.
  • Worked with setting up QA, Training CRM environments.
  • Developed strategic training materials and deliver administration, managing, and end user training on how to get the most out of their CRM implementation.
  • Provided Road maps for future CRM enhancements.

Environment: MSCRM 2013, MS SQL Server 2010, XRM Toolkit, SQL Server Reporting Services 2010, TFS, VS 2012, C#, Plug-in, J-Script, HTML, XML, HL7 Integration, WCF Services.

Confidential

.Net Developer

Responsibilities:

  • Implemented the project using ASP.NET, C# and back-end database as Microsoft SQL Server 2008.
  • Developed C# components to implement the business logic, consumed instances of these using ASP.NET.
  • Designed User Controls in the Application using ASP.NET for writing reusable User Interface UI and encapsulating the functionality.
  • Performed validations on Web Forms using .NET Validation Controls and also JavaScript.
  • Involved in writing Stored Procedures and Triggers.
  • Developed Reports using SQL Reporting Services and implemented Stored Procedures using Oracle 10g database.
  • Participated in various Client meetings with the team and the Project manager to discuss improvements/amendments.

Environment:: ASP.NET, C#.Net, Visual Studio 2008, HTML, Web Services, ADO.NET, JavaScript, Oracle 10g, SQL Server 2008.

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