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Information Security Compliance Analyst Resume

Atlanta, GA

TECHNICAL PROFICIENCIES:

Platforms: Windows 7/10, Linux, Mac OS, Android, iOS

Languages: Bash (Beginner)

Tools: Microsoft Office Suite, Active Directory, MS Outlook, Lotus Notes, ServiceNow, TruStar (Threat Intelligence Platform)

PROFESSIONAL EXPERIENCE:

Confidential, Atlanta, GA

Information Security Compliance Analyst

Responsibilities:

  • Perform daily investigative functions related to the verification of customer data
  • Review and analyze current client data based upon established guidelines
  • Analyzed new and current customer data suppliers in order to ensure fraudulent data is not submitted to Confidential
  • Conducted investigations involving external customers suspected of submitting fraudulent data
  • Conducted investigations involving web sites dealing with fraud scams and misrepresentation of credit data
  • Reviewed and approved new account prospects based on established guidelines

Confidential, Atlanta, GA

Information Security Analyst (Intern)

Responsibilities:

  • Rotated through the various Security team which consent of Threat & Vulnerability Management, Risk Management & Compliance & Incident Response
  • Supported PCI DSS compliance through assistance by review of policies and proper practices
  • Assisted with designing incident response plan based on NIST Frameworks (NIST SP 800 - 61)
  • Provide assistance with review and analysis of vulnerability (Qualys) scan results
  • Identifed Risk & Threats faced by IHG and the Hospitality industry

Confidential

Cyber Threat Intelligence

Responsibilities:

  • Part-time internship which involved 30 universities throughout the country that assisted & provided Cyber Threat Intelligence for the 2017 IAAF World Championship
  • Gained hands on experience working with Threat Intelligence Platforms
  • Learned techniques on how to collect forensic evidence and analyze threats
  • Gained understanding and awareness of the overall threat landscape
  • Led a team of five that provided OPSEC for assigned assets
  • Researched and formed reports on APT threats

Confidential, Atlanta, GA

Information Security Analyst

Responsibilities:

  • Provided second level technical trouble support that involve solving randomly occurring problems, supporting customer service requirements for established information and computer security standards and administers information security safeguards
  • Performed implementation tasks for system and network security technologies and executing testing
  • Perform technology upgrade tasks utilizing change control
  • Responded to level 3 & 4 change and problem requests; participate in level 1&2 incident recoveries with minimal supervision
  • Apart of the Data Monitoring Protection Services team which was assigned the project of implementing Imperva SecureSphere in response to the 2015 data breach
  • Handled decommissioned servers and removing SecureSphere DAM on databases no longer being monitored

Confidential, Marietta, GA

Level II Technician

Responsibilities:

  • Ensured operational efficiency of Confidential location by providing Level 2 support for all computing hardware and software
  • Responded to inbound phone calls, email, or web tickets; provides proactive service in the diagnosis and resolution of all incidents, problems, and requests for all existing computer hardware and software, output devices, mobile devices, and ERP applications
  • Apart of FM Telecommunication team which services all Confidential locations throughout the country
  • Southeast point of contact for Avaya System phone setup
  • Configured and deployed Cisco phones

Confidential, Atlanta, GA

Field Technician (Deskside) Support Analyst

Responsibilities:

  • Technician for three Elementary schools (Dobbs, Humphries, Cleveland)
  • Troubleshooted and resolved hardware, software, wireless, network or switch issues on site
  • Updated and troubleshoot Apple MacBook & iPad & carts
  • Minor troubleshooting of HP 5500 & Cisco Catalyst 2960 switches
  • Inventory, validate and report all technology items in schools. Report any asset transfers to ensure ownership is properly captured
  • Provided support for projects & assist schools to better understand technology needs

Confidential, Atlanta, GA

PC Workstation Technician

Responsibilities:

  • Performed troubleshooting, parts replacement, system upgrades and computer deployments & basic repair for internal clients
  • Assisted asset management with tracking and retrieval of Kaiser assets
  • Reimaged multiple computers for Confidential SE Region
  • Apart of GA Southeast region refresh team that upgraded all of Kaiser GA computers from Windows XP to Windows 7

Confidential, Atlanta, GA

Desktop Support (Intern)

Responsibilities:

  • Provided assistance and solutions to hardware, software, and network issues
  • Build, reimage and configures PCs and laptops as well as load software
  • Configured and setup of iPhones and Blackberry phones using Airwatch
  • Assisted asset management with tracking and retrieval of Kaiser assets

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