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Senior Consultant Resume

Parsippany, NJ

SUMMARY:

  • Digital Project Lead with 10 years of experience in CRM Cloud Consulting
  • Expertise in Sales Force Automation, Marketing Automation, Configure - Price-Quote, Order Management, Partner Relationship Management, Business Process Re-design and Business Rules Automation
  • Experience across Consumer Products, Healthcare and Life-science, Manufacturing verticals
  • Managed small to large cross-functional teams including offshore and contractors delivering system assessment, implementation, integration and migration engagements
  • Led Solution development, Change Management, Roadmap and Proposal efforts
  • Expertise in developing strong client relationships and delivering executive presentations/briefings

SKILLS:

  • Salesforce Sales Cloud
  • Oracle/Apttus CPQ Cloud
  • Oracle Sales Cloud/ Siebel
  • E-commerce/Partner Portal
  • Eloqua Marketing Automation
  • Oracle Bluekai (Data Management Platform)
  • Oracle Policy Automation (Oracle Service Cloud)
  • Robotic Process Automation - Automation Anywhere

TECHNICAL SKILLS:

Project Mgmt. Tools: MS Office, MS Visio, MS Project, UML, Jira, TFS

Tools: SOAP UI, Toad, HP Quality Center, XML

SDLC Methodology: Agile, Hybrid Agile, Iterative and Waterfall

PROFESSIONAL EXPERIENCE:

Confidential, Parsippany, NJ

Senior Consultant

Responsibilities:

  • Scrum Master role including backlog grooming, story estimation, sprint planning, burndown and retrospective
  • Designed and implemented ‘Market to Quote’ functionality enabling Sales user to capture and qualify lead, convert lead to opportunity and create quotes
  • Implemented system validations and state model for Opportunity and Quote to automate the process
  • Devised multi-level approval mechanism for quote approval and client facing outputs
  • Designed real time integrations for Quote Configuration, Tax Amount (Sabrix), Estimated Ship and Delivery dates, Order submission and status tracking with legacy/external systems considering security aspects of the overall program
  • Re-platform Leads and Opportunity management functionality from Siebel to Salesforce Sales Cloud
  • Enabled Partners to create Opportunities and submit Deals using Partner Portal outside of Federal Enclave. Designed Partner Onboarding, Deal Approval mechanism and Partners notifications.
  • Designed and implemented ‘Order to Cash’ functionality enabling Order Processor to log purchase orders create orders, apply payments, order hold mechanism for fraud check, credit availability, trade compliance etc’
  • Implemented end to end Contracts management solution considering compliance, driving contract enforcement at the time of quoting & ordering
  • Change Request impact assessment, estimation, planning and coordinating dependencies
  • Conducted demos at the end of every sprint with Business SME’s

Confidential

Test Lead

Responsibilities:

  • Led setting up defect and release management process working with project leadership
  • Assessed defects and their root cause in current state of APTTUS CPQ solution implementation for Networking and Hosting products
  • Managed weekly status report showing progress in quality and volume of defects leading to customer satisfaction

Confidential

ATG and Marketing Cloud Functional Lead

Responsibilities:

  • Led development of Oracle Sales Cloud (Simplified UI) for Leads qualification, approval and conversion to opportunity
  • Led creation of multi-channel and multi-stage campaign for lead creation followed by lead qualification and lead sync for Sales to follow up
  • Led creation of self service e-commerce portal for customers with enhanced shopping experience including product recommendation, order history and status tracking, cart and payments capture functionalities
  • Leveraged PaaS for Integration between Oracle Service and Sales Cloud to share Incident information
  • Managed defects across various tracks from logging till closure

Confidential, Miami, FL

Quote to Card Functional Lead

Responsibilities:

  • Assessed existing Quote to Card processes and system implementation for Individual and Small Groups
  • Prepared Capability Map to highlight level of system enablement and
  • Analyzed list of incidents and existing design and identify gaps and recommend process improvements
  • Authored project governance model to bring in efficiency in processes and end to end project execution
  • Created roadmap for future scope of work to include small term quick fixes, medium term stabilization release and long term sales cloud implementation to replace existing BenefitAlign platform

Confidential, Houston, TX

Functional Lead

Responsibilities:

  • Assessed existing Confidential pricing rule-base for validating pricing rules and entity structure and shared best practices and recommendations
  • Created the Solution Architecture to support the business drivers for Confidential Access
  • Prepared resource plan, effort estimates, work plan for implementation phase
  • Devised implementation roadmap for future scope of work
  • Created onboarding document by identifying key knowledge areas and dependencies for quick ramp up of new resources

Confidential, Portland, OR

Oracle Policy Automation Functional Lead

Responsibilities:

  • Validated existing Cover Oregon rule-base for Medical Referral, Monthly and Annual Income Tests, SSI Income and Incarceration using use cases from other States using What-If analysis
  • Streamlined semantic differences between Business and OPA terminologies definitions
  • Created high level test cases and conducted design walkthrough with the testing team
  • Created high level process flows leveraging in-house Industry Print (IP) tool
  • Conducted workshops for eliciting Medicaid Enrollment Notices requirements
  • Created work plan for implementation of Eligibility and Enrollment requirements

Confidential, Roundlake, IL

Oracle Policy Automation Process Lead

Responsibilities:

  • Conducted Joint Application Development (JAD) sessions with the business users from different geographies for eliciting requirements
  • Conducted Proof of Concepts (POC) to verify certain OPA product capabilities and identify requirement gaps
  • Conducted fit-gap analysis walkthrough with business to reprioritize few requirements and to provide recommendations
  • Developed 21 CFR Part 11 compliant solution to capture e-signature on every test form and to enable multiple users to be able to complete a given test activity
  • Deployed OPA solution for connected (depot technician) as well as remote users (field technician) in English and Spanish languages
  • Managed Spanish translations of the application by aligning timelines of 3rd party vendor
  • Engaged with Oracle TAM for build review and identifying workaround and fixes
  • Created framework for future product intake into OPA for test data capture automation
  • Managed issues, risks and decisions with weekly project status reporting to the leadership

Confidential, Teaneck, NJ

Senior Associate

Responsibilities:

  • Developed a solution to handle accounts of Servicemember and not charge any interest while they are on active duty aligning with Service member Civil Relief Act (SCRA) compliance requirements
  • Created user stories based on the business requirements and efforts needed to build
  • Provided design walkthrough to the testing team and support in validating high level test cases
  • Led stand-up meetings to gather status of user stories, impediments and Burn down rate

Confidential, Charlottesville, VA

Senior Business Analyst

Responsibilities:

  • Assessed existing Confidential registration processes and identified fitment for inclusion of a new certification ‘Claritas’
  • Developed system for selling Claritas exam vouchers for B2B customers
  • Designed Siebel integration with Microsoft Great Plains for managing deferred revenue
  • Conducted requirements gathering and design walkthrough sessions with Business SME’s
  • Created high level requirements management and resource plan for implementation
  • Provided domain expertise on configuring bundled product and revenue recognition for exam registration & voucher redemption

Confidential, New York City, NY

Senior Business Analyst

Responsibilities:

  • Conducted workshops involving SME’s from different business units for eliciting requirements and pain points
  • Assessed existing Siebel On Demand system and shared recommendations on fitment to the existing Siebel On Premise system
  • Created high level effort estimate and work plan for the implementation

Confidential, NYC, NY

Senior Business Analyst

Responsibilities:

  • Led business process redesign to enhance existing campaign management, response capture and reporting capabilities
  • Managed vendors (Epsilon, Aptilon, MetaPharm and Polaris) on-boarding and timeline alignment for interactions and responses generation from multi-channel campaigns
  • Managed user acceptance testing (UAT) by coordinating with marketing vendors and supported business SME’s in creating test scripts
  • Developed high level end to end test scenarios and traceability to ensure test coverage
  • Lead the aging, daily interaction, channel reject reports development based on HCP Interactions
  • Created customer segments for multi-channel campaigns based on demographics, profession and channel preference (Opt Out’s)

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