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Independent Consultant Resume

San Francisco, CA

SUMMARY:

  • Web Content Designer, Developer, and Manager with strong experience leading and supporting the design, implementation, and ongoing administration of website usability systems.Leads and supports all aspects of content management development initiatives and all phases of the content management lifecycle, including requirements gathering, design specification, testing, and final rollout of web - based content to production environments.
  • Revamped over 150 product pages, delivering a consistent user experience; simplified access to product information, and greatly improved user search experience, efforts that significantly reduced required product management administration.
  • Developed and implemented a single repository for competitive assets, which included the creation of a competitive intelligence microsite.
  • Led efforts to support and maintain the efficient, stable operation of a global sales portal that was utilized by 15,000 active users.

TECHNICAL & OPERATIONAL SKILLS:

HTML, Salesforce.com/Visual Force SAVO, Brightcove, Adobe AEM, Camtasia, Microsoft Word (Outlook, PowerPoint, Excel), Project Management, Content Management, Customer Service

PROFESSIONAL EXPERIENCE:

Confidential, San Francisco, CA

Independent Consultant

Responsibilities:

  • Communicated with customers to gather their concerns and requirements, and worked to match customers’ unique needs to the best products.
  • Engaged and managed new business relationships, fostering opportunities that produced significant business growth.
  • Presented new business solutions to prospective customers and business partners, using excellent communication and relationship management skills to drive customer-focused initiatives.
  • Assisted in leading business events to promote the success of new customer engagements.
  • Performed account management of preferred customer accounts.

Confidential, Mountain View, CA

Senior Sales Operations Specialist

Responsibilities:

  • Assisted in the management of a global sales internet portal, leading the production, administration, and governance of content while ensuring that the site operated as a strong communication tool for sales operations.
  • Collaborated with cross-functional teams to develop requirements and translate operational needs into new web-based technology services.
  • Managed the creation of web site assets, coordinating and performing the creation of new web pages, HTML code, embedded video, site content, and administering content archival, retrieval, and transfer.

Confidential

Senior Sales Operations Specialist

Responsibilities:

  • Diagnosed and resolved site user access issues, providing timely handling of user-reported technical support cases, and ensuring the continuous availability of web site resources.
  • Created and administered user profiles in Salesforce.com, and provisioned Salesforce profiles.

Confidential, Mountain View, CA

Senior Sales Operations Specialist

Responsibilities:

  • Maintained the sales global online portal, ensuring that the site content and functionality served as a valuable resource for sales communications.
  • Managed the resolution of reported user access issues; handled escalated new user requests, fixed browser problems, and administered the removal of retired account profiles.
  • Created new web pages, identified and resolved issues related to features and functionality; also managed embedded video code, posted and archived content, transferred assets, updated widgets, administered publishing access, and trained publishers in the use of new web-based solutions.
  • Developed and delivered weekly asset inventory and new product asset reports, monthly publisher reports, and also uploaded monthly evaluation keys, and communicated site issues to vendors and internal IT teams.
  • Led the creation of custom pages, leveraged dynamic content features, produced custom reports, and resolved HTML coding issues.

Confidential, Mountain View, CA

Senior Sales Communications Specialist

Responsibilities:

  • Created, edited, reviewed, and sent communications to global sales and services teams; managed sales-focused communications to ensure the timely handling of customer correspondence.
  • Developed and maintained web pages for the Sales Communications intranet site, creating and managing content for all sales processes and initiatives.
  • Managed the creation of Mergers & Acquisitions (M&A) sales-related materials, including FAQs, communications, and web pages.
  • Coordinated time-sensitive communications for business-critical issues, including Outbreaks, PR Hot Issues and MAs.
  • Collaborated with cross-functional teams to develop and respond to requirements for internal web presence efforts.

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