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Director Of It Solutions Resume

Warren, MI

SUMMARY:

  • Solutions - oriented Chief Systems Engineer with a proven track record of success managing all aspects of IT projects and initiatives.
  • Exceptional ability to manage multiple projects, project factors and team members while consistently producing successful project results on schedule and within budget.
  • Extensive experience in infrastructure design, systems architecture, R&D, testing, configuration management, and implementation.
  • 19 Years Management, 15 Years Information Technology
  • 11 Years Experience Specific to DoD Cyber Security, Vulnerability Assessment, Penetration Testing, and Confidential and DoD environments
  • Extensive experience in infrastructure design, systems architecture, vulnerability assessment, penetration testing, cyber security, information assurance, A&A, C&A, network instrusion management and response, disaster recovery/COOP, cloud security, research and development, testing, and configuration management and implementation.
  • His core competencies include Active Directory Design & Administration, Virtualization Architecture-Design and Implementation, Virtual Desktop Infrastructure (VDI), Application Virtualization Design & Delivery, Strategic Planning, Process Design and Implementation, ITIL Implementation, Information Security, IT Project Management, Testing and Evaluation, Risk Management, Change Management, C4ISR/Simulations Engineering, Group Policy Configuration, Penetration Testing,and Network & Systems Engineering.
  • His technical knowledge has benefitted his customers greatly.
  • For example, in support to the Confidential, he designed a groundbreaking virtualized application distribution method that is now being used across all Confidential TRADOC installations and several commercial organizations worldwide.
  • He has also designed, developed, and implemented numerous technical upgrades, system modifications, and other modernization activities for the Government and commercial customers for more than 15 years.
  • In addition, he brings a long history of successful management and oversight of complex IT systems in complex environments, including those with multiple tenants.
  • He currently manages the Network Operations Center at Detroit Arsenal, where he manages a team of 100 professionals supporting all core business and mission functions for the Command and over 55 tenants. In support to Confidential TRADOC, he successfully managed 150 engineers and other IT personnel in geographically dispersed locations in support of a major shift to cloud computing and virtualization for all training activities.

TECHNICAL SKILLS:

Systems/Platforms/Tools/Network: Microsoft Windows 7, 8, 10, Microsoft Windows Server 2003 - 2012, HP/DELL Server Management, Confidential vSphere 4-5, Microsoft Hyper-V, Microsoft App-V, Confidential Thinapp, Confidential Horizon View, TCP/IP, VPN, DNS, DHCP, Router/Hub/Switch Implementation, Wireless design and implementation, Symantec Enterprise Antivirus; Microsoft Clustering; Microsoft Exchange Server; VOIP, VTC Design and management, Microsoft Terminal Server; Microsoft Office; Windows Server Update Services (WSUS); Microsoft System Center Configuration Manager (SCCM), Backup Exec; EMC Navisphere, NetApp, Remedy, Arcsight, Snort, Oracle, Retina Security Scanner, MIS, SharePoint Design and Administration, Microsoft Project, Microsoft System Center Virtual Machine Manager (SCVMM), RHEL, SQL, McAffee HBSS, ACAS, Spectrum, Nessus, Kismet, Kali Linux, ENCASE, Flying Squirrel, VPN/Firewall Architecture and Management, Wireshark, Aruba Wireless IDS, Forensic Toolkit (FTK), McAfee Endpoints (ePO 5.0, 4.5, 4.6; HIPS 7.0, 8.0; RSD; DLP/DCM; Policy Auditor, Endpoint Encryption, VirusScan Enterprise, Cain&Abel, John the Ripper, eMASS, VMS, Confidential Viewer, METASPLOIT, CANVAS, NMAP, Burp Suite

PROFESSIONAL EXPERIENCE:

Confidential, Warren, MI

Director of IT Solutions

Responsibilities:

  • Oversees the operational planning, establishment, execution, and evaluation of an IT staff of 100 professionals providing Network Engineering, Systems Administration, Service Desk, and Desktop support services for the U.S. Confidential Network Enterprise Center at Detroit Arsenal ( Confidential ).
  • Responsible for overall management and performance of all task activities and requirements.
  • Oversees the preparation, maintenance, and reviews of IA certification and accreditation documentation, and conducts security evaluations, risk assessments, and internal audits to ensure readiness for the Department of Defense Information Assurance Certification and Accreditation Process ( Confidential ) and Risk Management Framework (RMF) certification and accreditation (C&A) processes
  • Locally manages, plans, and oversees the Confidential Cyber Command ( Confidential ) Information Assurance
  • Provided senior-level subject matter auditing expertise on DISA Security Technical Im-plementation Guide ( Confidential ) requirements (e.g., Network Infrastructure, Domain Name System, Windows, Red Hat, Wireless and Mobility Security, Web, Exchange, Database, Video and Voice Over IP, Cross Domain Solutions, Demilitarized Zone, Traditional and Physical Security)
  • Oversees the vulnerability Management (IAVM) Program while providing leadership and direction to IA operations personnel
  • Calculates, reports, monitors, tracks, and conducts trend analysis of Information Assurance Vulnerability Alert ( Confidential ), Information Assurance Vulnerability Bulletin (IAVB), and Technical Advisory (TA) compliance data and remediation efforts
  • Responsible for fiscal, operational, administrative, and human resources management of the program; serves as principal point of representation and liaison with external constituencies on operational matters, and provides day-to-day technical/professional guidance and leadership as appropriate to the area of expertise.
  • Ensures coordination between personnel and all management functions within the organization and between those management functions and appropriate Government personnel. Assigns, schedules, and reviews work of all tasks. Explains policies, purposes, and goals of the contractor's organization and the Government's policies and procedures applicable to this contract to subordinates. Takes appropriate action and coordinates policies and activities with appropriate Government personnel.
  • Actively applies quality assurance measures to the management and performance of all tasks.
  • Run and validate submitted SCAP scans on all Confidential systems.
  • Develop policies and documentation, conducts system evaluations, and manages all reporting requirements.
  • Provided all Confidential, CCRI, and RMF technical, policy, and process support.
  • Assisted the Confidential in completing the NIPRNET and SIPRNET Confidential process in 2014 and 2015, respectively, and helped Confidential to pass their recent CCRI inspection in February 2015 with one of the highest scores in the Confidential .
  • Designs and prepares technical reports and related documentation.
  • Prepare and deliver reports and briefings as required by each task.
  • Work with the Information Assurance (IA) team to ensure compliance with DoD 8570 required training and certification.
  • Review certification and accreditation documentation to ensure compliancy with Confidential standards.
  • Knowledge of national, Department of Defense (DoD) and Department of the Confidential (DA) regulatory policies relating to Communications Security (COMSEC), Public Key Infrastructure (PKI), DOD information Assurance Certification and Accreditation Program ( Confidential ) and Information Assurance Vulnerabilities Alert ( Confidential ) to insure system compliance.
  • Knowledge of computer forensics principles to ensure investigations follow procedure and evidence is properly protected. Knowledge of Confidential automation security regulations and requirements sufficient to develop, implement and coordinate activities ensuring the protection, operation and restoration of data and systems.

Confidential, Fairbanks, AK

Network Intrusion & Incident Response Engineer/ Cyber Administrator/Information System Security Officer

Responsibilities:

  • Support monitoring of systems, servers, infrastructure, and software, to include firewalls, proxy servers, and intrusion detection systems utilizing Snort and Arcsight.
  • Supports the system administration, evaluation, acquisition, and installation of fielded systems to include hardware, software, and data storage devices
  • Review system and firewall logs and IDS alerts using Arcsight interface and in accordance with operating procedures.
  • Provides Security Discipline Management and Execution for fielded assets for Boeing and the Ground-Based Midcourse Defense (GMD) program
  • Responsibilities including auditing of all classified systems, oversight of audits, user account management, user training requirements, system access controls, metric collection and reporting, Incident Response (IR) and Reporting, Audit support, coordination and maintenance of operation authorizations, investigating computing security incidents and violations, and GMD policy implementation enforcement.
  • Performed Web Application Scanning, Penetration Testing, and internal infrastructure vulnerability testing using Kali tools.
  • Develop Snort rules and Arcsight filters to enhance IDS monitoring capabilities.
  • Root cause analysis to diagnose hardware/software failure and what the corrective action
  • Responsible for mitigating security findings from formal and internal audits
  • Conduct monthly Vulnerability Assessments and penetration tests. Review findings and make recommendations for remediation.
  • Identify, isolate and take appropriate action to mitigate security threats.
  • Provide analysis and develop reports and metrics that support findings.
  • Participate with the incident response team in a technical hands-on role to support investigation, response, resolution identification, and root cause analysis.
  • Represents security on internal issues or the company in external activities, to ensure that the customer's needs are effectively promoted in policy development, standards, and regulatory bodies. Advises on a broad range of compliant information security and data protection requirements. Identifies root causes, prioritizes threats and recommends and/or implements corrective action. Performs security compliance monitoring.
  • Consults on execution of high risk IT engagements. Consults enterprise-wide on internal controls and related policies and procedures, audit processes, tools and techniques, regulatory requirements, industry standards, best practices and bench marking. Leads process improvement activities for the organization.
  • Work with management to recommend and implement additional controls to prevent future incidents.
  • Support other teams by responding to requests for more information and assisting with specific projects.
  • Monitor information security intelligence threats and keep apprised of pertinent events, research, and developments.
  • Forecasts resource requirements and costs for development and delivery of training. Responds to emergency calls for assistance to mitigate hazardous situations.
  • Responsibilities include applying secure systems architecture and design methods, processes, tools, and techniques to ensure compliance with security requirements, directs, conducts and mitigates complex risk assessments and investigations".
  • Responsible for all software design, test, and implementation for IDS tools and supporting infrastructure.
  • Responsible for all System Administration related tasks.
  • Provide inputs to the respective operations work schedule.

Confidential, Palo Alto, CA

Technical Account Manager

Responsibilities:

  • Strategic advocate providing subject matter expertise to help various enterprises leverage technology to accelerate their transition to the cloud.
  • Develops and maintains key relationships with customers and technology professionals within various organizations.
  • Responsible for guiding customers and technology professionals in enterprise best practices and ensuring progress in the achievement of strategic goals.
  • Ensures standardization of Confidential solutions, throughout the enterprise, by providing design expertise and critical assessments of a customer’s environment.
  • Acts as a force multiplier to customer’s return on investment by aligning people and processes, using industry best practices, to achieve strategic goals.
  • Provides customers with a unique perspective on their Confidential implementations and Confidential ’s future strategic roadmap and how it could apply to their enterprise to help the organization achieve business goals.
  • Conducts project management activities, solution design and architecture activities and reviews.
  • Provides single point of entry to Confidential and is accountable for all aspects of interaction between Confidential and the customer.
  • Responsible for risk assessments and risk reduction processes by leveraging technical knowledge and resources within Confidential and the partner community.

Confidential, Daleville, AL

Chief Engineer - Virtualization and Cloud Computing

Responsibilities:

  • Engineered, implemented and managed an extensive virtualized architecture to support a global training network, consisting of over 150 virtual servers and 500+ clients utilizing
  • Designed a groundbreaking virtualized application distribution method, which is now being utilized across all US Confidential TRADOC installations and several commercial organizations worldwide.
  • Responsible for all aspects of IT strategy, planning, and implementation for the organization.
  • Redefined the organization’s security strategy and improved security posture dramatically within six months.
  • Managed over 150 geographically dispersed engineers and support staff on multiple projects.
  • Refined IT business processes to increase efficiency and revenue.
  • Solutions architecture lead for organization’s new and existing client base
  • Responsible for the successful design, implementation and maintenance of 4 major datacenters, supporting a global clientele.
  • Virtualization lead for my organization, expert in all virtualization technologies and architectures.
  • Battle Command subject matter expert (SME) consultant to Tactical Battle Command and Confidential on several Battle Command application virtualization projects.
  • Responsible for integration of hardware, major software components/subsystems and software architecture.
  • Active Top Secret Clearance

Confidential, Taunton, MA

Site Lead/Senior Systems Engineer

Responsibilities:

  • Lead project planning and set the strategic direction for all technical aspects of the project while successfully guiding the lifecycle of the program
  • Develop and coordinate short and long term range plans for the design and introduction of new hardware, software, network and all related personnel and activities.
  • Design and implement relevant work breakdown structures and define key milestones.
  • Provide guidance and support to project managers and project teams
  • Lead the development and implementation of all systems engineering efforts on numerous projects and programs
  • Multiple project/program management responsibilities including identification of operational deficiencies, evaluation of existing doctrine and developmental tactics, techniques, and procedures.
  • Senior engineer for all Battle Command systems for the WIN-T program to include integration, testing, training and development.
  • Develop and execute functional testing plans and procedures.
  • Lead a team of ten or more engineers on a daily basis
  • Secret Clearance

Confidential, Crestview, FL

Senior Systems Engineer/PM

Responsibilities:

  • Design and conduct training development studies utilizing research and system analysis techniques.
  • Assist and provide subject matter expertise on all activities related to training development, assessments, analysis, objective identification, process development/improvement and policies and procedures.
  • Provide constant and extensive support to all analysis teams within the organization on various projects including testing/evaluation issues, training methods, measures, scenario development, data collection and analysis procedures.
  • Determined training requirements and developed various levels of individual and multi-echelon training plans for numerous organizations consisting of personnel in excess of one thousand employees in extremely dynamic environments.
  • Perform qualitative and quantitative analysis of evaluations and training events.
  • Prepare technical reports based on analytical findings, and recommend transformation change proposals.
  • Multiple project/program management responsibilities including identification of operational deficiencies, evaluation of existing doctrine and developmental tactics, techniques, and procedures.
  • Develop, assess and redefine new and existing government training programs and processes.
  • Secret Clearance

Confidential, Ft. Polk, LA

Project Engineer

Responsibilities:

  • Ensure technical C-RAM project compliance with Department of Defense policy and program management office guidelines
  • Acted as project subject matter expert (SME) liaison to C-RAM project management office
  • Developed and conduct all training needs in accordance with DOD policy and in concert with student needs
  • Responsible for multi-phase project development including project life cycle, gathering and documenting business requirements, plan design for technical team and all testing and evaluation activities
  • Investigate all allegations of improper conduct and recommend corrective action to upper management
  • Establish scheduling and technical resource requirements for the project
  • Supervised in the initial evaluation of vendor products and services in support of all C-RAM project goals
  • Conducted constant maintenance, application testing, new system integration and software development over multiple operating systems and network architectures including Linux, Unix Sun and Windows
  • Presented technical and programmatic information and issues to program management office upper management
  • Designed a knowledge based management program and test to discover and solve the issues involved in integrating existing Confidential battle command system products with C-RAM
  • Secret Clearance

Confidential, Ft. Polk, LA

FSR Site Lead/Technical Instructor

Responsibilities:

  • Served as project lead and liaison for all related personnel and departments on four major projects
  • Lead all coordination and planning efforts to include project analysis, end user support, helpdesk management and process improvement activities.
  • Support the installation, configuration, and troubleshooting of “third party” software that MCS 6.X, CPOF 6.X and BCCS requires for proper operation.
  • US Confidential TRADOC certified instructor with extensive knowledge of training development and presentation regulations,
  • Instruct CPOF, MCS, BCCS, BCS3, MS Exchange, and MS Share Point.
  • Instructed FBCB2/BFT, MCS, AFATDS, PFPS and ABCS overview to multiple echelons of U.S Confidential schools, to include Officer’s Basic Course, Warrant Officer’s Academy, Advanced WO Academy, and the NCO Academy
  • Coordinated with sales, marketing, and engineering to identify program needs, obtained technical data and scheduled program activities
  • Work with the J/G/S3 for training requirements, support dates, briefings, and establishing MCS/CPOF/BCCS or other designated PdM TBC system in the unit TTP, SOP.
  • Liaison to the J/G/S6 on ensuring the garrison and tactical architectures maximizes the MCS/CPOF/BCCS or other designated PdM TBC system functions and capabilities of providing the commanders, battle managers the common relevant operating picture, order distribution, task organization changes.
  • Secret Clearance

Confidential, Ft. Campbell, KY

Flight Operations Manager

Responsibilities:

  • Responsible for three departments and all related personnel, operations and schedules in addition to the operations division
  • Developed and maintained organization’s internal communications network
  • Responsible for operation, troubleshooting, maintenance and repair activities of all Confidential Battle Command System products to include FBCB2/BFT, AFATDS,TAIS, MCS, EPLRS and CPOF
  • Supplemented tasked field service representative workloads through creative delegation of team members and department resources
  • Organization’s digital system subject matter expert responsible for all government and civilian contract liaison activities and scheduling
  • Participated in numerous research and development boards investigating the application and implementation of digital systems technology into aviation operations
  • Designed and managed training programs and assessments for all new and existing supervisors and subordinates
  • Secret Clearance

Confidential, West Yellowstone, MT

IT Manager

Responsibilities:

  • Managed daily operations for an 80 room property to ensure optimum performance was achieved in each key area, guest service, employee training and performance, sales and marketing, property appearance/maintenance and profit/financial control.
  • Consistently delivered results which directly contributed to the mission and overall success of the hotel by accomplishing performance based objectives focusing on business revenues, guest and associate satisfaction, effectiveness and efficiency.
  • Supervised staff scheduling, employee recruitment/training and front desk operations.
  • Developed and maintained an exceptional quality assurance program, ultimately increasing guest satisfaction and employee efficiency ratings to an all time high.
  • Expert in revenue management to include setting rate structures, forecasting, P&L statements and budgeting.
  • Responsible for all network design and maintenance at a corporate level.
  • Planned and implemented all additions, modifications and integrations to support infrastructure in coordination with corporate leadership.
  • Designed and implemented a unique database and interface to support corporation’s unique requirements.
  • Managed the corporate helpdesk to include training/mentoring five technicians on a daily basis.

Confidential, Jacksonville, NC

Operations Manager

Responsibilities:

  • Maintained Shipping/Receiving department to ensure productivity
  • Monitored and maintained inventory stock and responsible for ordering necessary technical supplies based on requirements
  • Responsible for over $100 million dollars of equipment including 30 government aircraft all related records, inventory and maintenance operations and personnel
  • Managed and mentored multiple operations teams consisting of diverse individuals belonging to multiple departments responsible for many different aspects of the organization’s mission
  • Built and maintained a thorough technical publications library for all departments and related equipment
  • Quality Control department lead responsible for 10 QC team members
  • Secret Clearance

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