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Senior Consultant Resume

Lansing, MI

SUMMARY:

  • I have a broad experience in system deployment and support. With over ten years of child support experience, I have worked with internal and external customers to resolve system documentation issues, conduct system analysis, and problem solve.
  • A clear understanding of all regulatory and functional areas of the Confidential including financials, enforcement and case management
  • Experience in prioritizing and resolving application issues
  • Expertise in documenting system design and creating training materials

PROFESSIONAL EXPERIENCE:

Confidential

Senior Consultant, Lansing, MI

Responsibilities:

  • Reviewing business document templates
  • Testing new websites and documenting any issues or concerns
  • Reviewing Business Proposals and providing feedback on those proposals

Confidential, Lansing, MI

Business Analyst

Responsibilities:

  • Providing application support and problem solving for the Confidential 2 system to special education teachers, directors and superintendent’s
  • Researching and providing explanations for customer question’s
  • Testing of Confidential 2 application prior to release and documenting any fixes required
  • Drafting job aid documentation for users

Confidential, Lansing, MI

Triage Business Analyst

Responsibilities:

  • Analyzed federal and state legislation and determine its impact on the Child support program
  • Created business procedures to ensure adherence to policy and legislation
  • Conducted requirements analysis for new work orders and ensuring that the business requirements are properly documented
  • Identified problems and escalated those problems to avert crisis
  • Scheduled Confidential ’s to identify, discuss the client’s and users needs as well as possible enhancements and functional requirement’s to achieve those needs
  • Functioned as the technical contact for federal interstate cases and system issues
  • Functioned as the lead contact and reviewer of teams and roles set up in the system and creating and troubleshooting any issues

Confidential, Lansing, MI

Triage Business Analyst

Responsibilities:

  • Second - tier analyst responsible for troubleshooting problems reported in the Confidential application to determine extent, causes, workarounds, and submission for fixes
  • Works with end-users to review design documentation, works with designers, business analysts, developers, and testers to document and ensure integrity of system fixes
  • Works with project management and Office of Child Support Policy to determine course of action on urgent issues
  • Reviews application documentation and notifies users of system changes

Confidential, Lansing, MI

PST, Partner Support Team

Responsibilities:

  • Developed documentation relating to the Confidential
  • Assisted clients in analyzing and reporting system problems; analyzed impact of program changes
  • Escalated issues to development team
  • Analyzed workflow and assisted in development of product work-arounds
  • Provided one-on-one site support for clients
  • Assisted in prioritizing and resolving application problems and fixes
  • Participated in defining the client’s business requirements and what functional designs are needed to achieve those needs
  • Training FOC, Friend of the Court and PA, Prosecuting Attorney Office users in application functionality, fixes and updates

Confidential, Lansing, MI

Customer Service/Site Support during implementation

Responsibilities:

  • Met with local county FOC offices walked through and updated business analysis
  • Provided on site support for application roll out
  • Assisted users with using application to accomplish their business needs
  • Identified and escalated problems encountered in application

Confidential

Office Manager/Paralegal, Howell, MI

Responsibilities:

  • Scheduled and conducted interviews with clients for child support services and paternity actions
  • Developed and maintained good relationships with the courts, attorneys and clients
  • Drafted legal documents for child support and paternity actions
  • Acted as vendor liaison
  • Maintained office timesheets for employees
  • Researched and located individuals for service of process
  • Assisted with yearly contract review for local government incentives reimbursement

Confidential

Patent Data Analyst/Paralegal, Southfield, MI

Responsibilities:

  • Contacted and corresponded with foreign patent offices
  • Researched and resolving payment discrepancies
  • Corrected payment discrepancies
  • Reviewed reports regarding patent payments to assure patents were maintained

Confidential

Paralegal, Farmington Hills, MI

Responsibilities:

  • Reviewed and summarized medical records
  • Researched legal issues
  • Developed and maintaining good relationships with courts, attorneys and clients
  • Drafted legal documents for insurance defense
  • Created and organized exhibits for trial
  • Conducted client interviews

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