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Director Of Operations Resume

Springfield, MissourI


  • Operations Management
  • Strategic Planning
  • Human Resources
  • Construction Oversight
  • Project Management
  • Staffing & Training
  • Team Building
  • Business Planning
  • Customer Service
  • Character of Integrity
  • Leadership Skills
  • Collaborative Partner


Confidential, Springfield, Missouri

Director of Operations


  • Expertise in complete oversight of multi - site business operations for family-owned franchise doing in excess of $21,000,000 a year in sales.
  • Development and execution of strategic planning for all company-owned properties.
  • Business planning for multiple restaurants to project and grow revenue year over year.
  • Responsible for individual restaurant effectiveness and profitability, including pre-shift checklists, observing and correcting bottlenecks and danger zones, and managing people and their ability to accomplish goals.
  • Demonstrated ability to provide safe environment for both customers and staff and assures ongoing efforts to meet all health and safety regulations.
  • Professionally interacts with staff, customers, local government officials and corporate staff on an ongoing basis.
  • Managed construction for nine different projects in 16 years, including plan development, construction scheduling, daily follow-up, and problem resolution.
  • Developed tracking system to determine usage of product and just-in-time product order replacement to increase business profitability.
  • Wrote and produced written employee handbook and policies and procedures for company staff of 750+ employees.
  • Recruit, screen, interview, and hire new employees. Developed orientation process from ground up to educate new staff members regarding teamwork and their value as a member of the team.
  • Develop and build cohesive teams utilizing collaborative methods of engagement and preparing action plans to address opportunities for improvement.
  • Manages all levels of discipline and grievances, including documentation, investigation and final resolution.
  • Planned and executed employee outings and events to increase and promote internal sense of family and team.
  • Established method of development of long and short term career development plans for new staff members.
  • Responsible for management of all work comp bidding, reporting and investigation of claims.

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